Latest in a series of BSODs on Dell Inspirion 15-3567

None that I'm aware of.

The Intel chip is i5-7200U
Intel(R) Core™ i5-7200U Processor (3M Cache, up to 3.10 GHz) Product Specifications

The RAM displayed
Speed : 2400

This was higher than what was displayed in the Intel specifications for the chip.




Please run the commands in the earlier post.

These were other problems seen in the event logs:

Code:

Event[12551]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2019-12-11T05:27:27.341
  Event ID: 16
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Geo-Dell-laptop
  Description: 
Windows failed to resume from hibernate with error status 0xC0000001.

Code:

Event[14805]:
  Log Name: System
  Source: Netwtw04
  Date: 2020-01-08T13:44:10.097
  Event ID: 5005
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Geo-Dell-laptop
  Description: 
Intel(R) Dual Band Wireless-AC 3165 : Has encountered an internal error and has failed.

Event[14806]:
  Log Name: System
  Source: Netwtw04
  Date: 2020-01-08T13:44:10.097
  Event ID: 5005
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Geo-Dell-laptop
  Description: 
Intel(R) Dual Band Wireless-AC 3165 : Has encountered an internal error and has failed.

Code:

Event[14926]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2020-01-09T05:34:29.853
  Event ID: 140
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Geo-Dell-laptop
  Description: 
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume8.
(A device which does not exist was specified.)

Event[14927]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2020-01-09T05:34:29.854
  Event ID: 140
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Geo-Dell-laptop
  Description: 
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume8.
(A device which does not exist was specified.)

First, many thanks for your efforts. We just may be able to warm their ice-cold hearts.

I've just gotten off the phone with a purported supervisor at Dell tech support. I am to expect a call on Monday from the next level of support from somewhere in the US Central time zone.

Dell continues to insist that there is no hardware issue because their SupportAssist cannot find one. I've told them that someone (i.e., you) is reviewing log files I've provided that demonstrate hardware problems causing BSODs. More than once have I stated to them that their software may be necessary but is not sufficient in determining hardware issues.

Is there any reason not to provide them with the files I've uploaded?

Please report to them the corrected hardware errors.

They are indisputable.

They should not occur in a new computer.

The BSOD should not occur in a new computer.

Dell has customized hardware diagnostics.

These are designed to find failure.

Problems can occur before there is failure.

Corrected hardware errors are not failure.
If they were failure they would be uncorrected and BSOD.

The corrected hardware errors should not occur in a new computer.


If you want to troubleshoot the BSOD then upload the larger dump files for debugging.

Misbehaving drivers, malfunctioning hardware, and BIOS problems are possible causes of BSOD.

To have so many different types of bugchecks is typical of hardware problems.
Sometimes it can be drivers but most often it's malfunctioning hardware.


Run the Dell diagnostics overnight with these customized settings:

https://www.dell.com/support/home/us...UT090/diagnose

Code:

Performance
Bluescreen analyzer
Hard drive
Hard drive stress
Memory
Memory stress
Motherboard
Processor
Processor stress
System stress

Code:

Video capture
Video card
Video card stress

In the AM you can continue testing with the remaining hardware tests (interactive tests)


Upload these dump files with separate share links:

a) PoW32kWatchdog-20200108-0949.dmp
b) C:\WINDOWS\MEMORY.DMP

Code:

1/8/2020 9:52:12 AM      924.18 C:\WINDOWS\LiveKernelReports\PoW32kWatchdog-20200108-0949.dmp

Code:

1/12/2020 7:26:25 AM   1392.18 C:\WINDOWS\MEMORY.DMP

The laptop is 12 hours + into its test and is still at Analyzing Hard Drive: SMART extended Self Test. The stats bar is at most 20%. Is this to be expected? If so the entire test suite will take days. I'm reluctant to cancel and restart. Please advise.

The test duration depends largely upon the the size of the RAM and drive.
If there are problems then the time is unknown.

The 12 hours indicates problems.

Allow it to complete so you can offer the results to the Dell technician.

Find a camera or smartphone camera to take pictures.

Typically when there is a problem detected by the test it produces an error code.



One of my old computers had a very long hardware test and failed to boot.
This was troubleshooted.
The drive has not yet failed but has problems by SMART tests.
SMART are tests to predict drive failure.
A drive can fail with normal SMART.
There are multiple types of tests for drives.
A new computer should not have any problems related to hardware.

Will do. Thanks.

- - - Updated - - -

Dell test suite completed but I do not see any results. The browser tab that ran the suite continues to show the scrolling status bar for running tests.

The memory dump is > 1GB and OneDrive is not being cooperative. I'm going to try some alternate methods to get it uploaded.

PoW32kWatchdog-20200108-0949.dmp

Command set results:

Code:

Microsoft Windows [Version 10.0.18363.592]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.592

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.592

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is OS.

Stage 1: Examining basic file system structure ...
  532224 file records processed.
File verification completed.
  18203 large file records processed.
  0 bad file records processed.

Stage 2: Examining file name linkage ...
  46367 reparse records processed.
  688352 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered to lost and found.
  46367 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
  78065 data files processed.
CHKDSK is verifying Usn Journal...
  39353760 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

 213172223 KB total disk space.
  64204648 KB in 285481 files.
    168852 KB in 78066 indexes.
         0 KB in bad sectors.
    657915 KB in use by the system.
     65536 KB occupied by the log file.
 148140808 KB available on disk.

      4096 bytes in each allocation unit.
  53293055 total allocation units on disk.
  37035202 allocation units available on disk.

C:\WINDOWS\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\GEO-DELL-LAPTOP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\GEO-DELL-LAPTOP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.

C:\WINDOWS\system32>) wmic recoveros get autoreboot
C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
7


C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}
badmemoryaccess         Yes
isolatedcontext         Yes

Code:

Windows Resource Protection found corrupt files and successfully repaired them.

Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US


Run Memtest86 version 8.3 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.

MemTest86 - Official Site of the x86 Memory Testing Tool

Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)

Memtest86 has a feature to produce a text report.
Please post this in addition to the images.


Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Download Speccy | Find your computer specs, free!
Download Speccy | Find your computer specs, free!
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer



Consider using google drive for uploading larger share links.




Take Screenshot in Windows 10

How to Upload and Post Screenshots and Files at Ten Forums