WHEA_UNCORRECTABLE_ERROR happening several times a day

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  1. Posts : 73
    Windows 10 1909
       #1

    WHEA_UNCORRECTABLE_ERROR happening several times a day


    Windows 10 ver 1909

    A few days ago, I installed another sil1334 PCI SATA card into my machine. I already have one as well as a PCI-E SATA card so this is the 3rd. Shortly after installation I started getting WHEA_UNCORRECTABLE_ERROR BSODs and assumed the card was the issue so I removed it and all seemed okay for a couple of days.

    But now the BSODs are returning and seem to be happening even more regularly.

    I have tried to run through your stress testing steps for prime95, disk checks, GPU checks, etc but it keeps BSODing again during the prime95 stress test after maybe 5-10 minutes. I am currently running disk checks but wanted to post here with full logs from your log collector tool error to see if anything immediately jumped out at anybody. I understand this error usually means a hardware fauly so I would like to try and narrow it down if that is the case to see what, if anything, needs replaced.

    Logs are attached

    Many thanks in advance for your help. I have found the experts on this forums to be amoung some of the best on the internet so I hope you can help me solve another issue this time!

    Attachment 263297
      My Computers


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2

    Hmm, crash dumps indicate a CPU failure so it is worth checking the cooling to it, thermal grease, cleaning the computer from dust, etc. Alternatively, replace the power supply with another
      My Computer


  3. Posts : 73
    Windows 10 1909
    Thread Starter
       #3

    Okay I can check the CPU when I get home. The power supply is only maybe 4 or 5 months old at most and was a brand new Corsair.

    Can you point me to where in the logs it says a CPU failure? I'd like to get a bit better at debugging these things myself....
      My Computers


  4. Posts : 1,538
    Windows 8.1 Enterprise x64
       #4

    Bugcheck WHEA_UNCORRECTABLE_ERROR generally means a hardware problem with the processor. Here, the first parameter which has always been 0x0 or Machine Check Exception plays an important role. Adding to this the circumstances in which it happened (when testing the processor with Prime95), it's easy to guess that the processor is not working properly for you
      My Computer


  5. Posts : 73
    Windows 10 1909
    Thread Starter
       #5

    Good to know thanks! I'll try to keep that in the troubleshooting memory banks.

    Is there anything else software wise I can use to check if the CPU is faulty or not before I get home and start taking hardware apart (which will be a fairly lengthly process given it's configuration)

    Thanks again
      My Computers


  6. Posts : 41,626
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    1) For all steps / tests please make sure images are posted into the thread.
    Use share links (one drive, drop box, or google drive) if there are any problems posting images.

    2) Turn off Windows driver verifier

    3) Open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /scanhealth
    6) dism /online /cleanup-image /restorehealth
    7) sfc /scannow
    8) chkdsk /scan
    9) wmic recoveros set autoreboot = false
    10) wmic recoveros set DebugInfoType = 7
    11) wmic recoveros get autoreboot
    12) wmic recoveros get DebugInfoType
    13) bcdedit /enum {badmemory}
    14) wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor
    15) wmic memphysical get memoryerrorcorrection

    16) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    17) Make sure that there is no over clocking while troubleshooting.

    18) Sometimes there are problems in the bios that produce BSOD.

    19) To ensure that there are no improper bios settings please reset the bios.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computer’s CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
    3 Easy Ways to Clear CMOS (Reset BIOS)
    How to Clear CMOS (AKA Reset BIOS Settings)


    20) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    21) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    22) Indicate whether the RAM is DDR3 or DDR4

    23) Uninstall Avira using the applicable uninstall tool
    How do I uninstall my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira
    Free Downloads of Avira Antivirus Software & Utilities

    24) Uninstall and reinstall: siwinacc.sys
    SATALink driver accelerator

    Code:
    sifilter	SATALink driver accelerator	c:\windows\system32\drivers\siwinacc.sys	Kernel Driver	Yes	Boot	Running	OK	Ignore	No	Yes
    Code:
    SiFilter     SATALink driver accele SATALink driver accele Kernel        Boot       Running    OK         TRUE        FALSE        0                 12,288      0          01/11/2004 19:23:29    C:\WINDOWS\system32\drivers\SiWinAcc.sys         4,096
    Code:
    SiWinAcc.sys	Silicon Image driver - comes with package for the SIxxxx drivers	http://www.siliconimage.com/support/index.aspx


    25) Uninstall and reinstall: cbfs6.sys

    Code:
    cbfs6	cbfs6	\??\c:\windows\system32\drivers\cbfs6.sys	Kernel Driver	Yes	System	Running	OK	Normal	No	Yes
    Code:
    cbfs6        cbfs6                  cbfs6                  Kernel        System     Running    OK         TRUE        FALSE        294,912           49,152      0          21/09/2016 13:42:02    \??\C:\WINDOWS\system32\drivers\cbfs6.sys        24,576
    Code:
    cbfs6.sys	Eldos Callback File System Driver from Eldos corporation	https://download.cnet.com/windows/eldos-corporation/3260-20_4-10012297-1.html

    26) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    Code:
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa781974540f0
    Section       @ ffffa78197454240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000003
    CPU Id        : fb 06 00 00 00 08 04 03 - bd e3 00 00 ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffa78197454240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa78197454138
    Section       @ ffffa781974542c0
    Offset        : 664
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 3 Bank 0)
      Status      : 0xb200004000000800
    Code:
    SiWinAcc.sys Mon Nov  1 12:23:29 2004 (41868D31)
    Code:
    cbfs6.sys    Wed Sep 21 05:42:02 2016 (57E2801A)
      My Computer


  7. Posts : 73
    Windows 10 1909
    Thread Starter
       #7

    Haven't got to uninstall/reinstall the drivers yet but please find attached the rest of the steps requested.

    Attachment 263346
    Attachment 263345
    Attachment 263347
    Attachment 263348
      My Computers


  8. Posts : 41,626
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    1) For Ccleaner > the above image did not include the system selections >please post an image of the system with advanced settings

    2) For Virtual memory:
    a) move the dot from custom size to system managed size
    b) check the box to Automatically manage paging file size for all drives
    c) reboot to maintain settings

    3) Chkdsk /scan displayed:
    Code:
    Found 4 missing entries

    4) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    5) Use the information in this link to find the chkdsk report in the event viewer.
    Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    6) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    7) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    8) Open task manager > performance > memory > post an image of the box into the thread
      My Computer


  9. Posts : 73
    Windows 10 1909
    Thread Starter
       #9

    Hi there

    I have only run these tests on the OS drive for now as there are 12 others for data.

    Please find attached the results of rebooted chkdsk, hd tune and seatools.

    Attachment 263361
    Attachment 263362
    Attachment 263363
    Attachment 263364
    Attachment 263365
      My Computers


  10. Posts : 41,626
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Chkdsk /r /v C:

    Code:
    Correcting errors in the Volume Bitmap.

    Post an image: Crystal Disk standard edition:
    CrystalDiskInfo – Crystal Dew World


    When available please post HD Tune, Sea Tools, and chkdsk /r /v results for all drives:
      My Computer


 

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