BSOD after exit game.  

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  1. Posts : 14
    WINDOWS 10
       #1

    BSOD after exit game.


    Hi,
    Recently I have BSOD (Critical Process Die) very often after exit/quit games and these only occurs with Rainbow Six, Escape From Tarkov and Black Desert Online.
    Please help me. Thank you very much

    Winver 1903

    Here is my link to my log file : DESKTOP-2ABM1EI-(2020-01-14_23-18-20).zip - Google Drive
      My Computer


  2. Posts : 1,539
    Windows 8.1 Enterprise x64
       #2

    Update Crucial SSD firmware - support-ssd-mx300 | European Union
    Check firmware updates for WD SSD in SSD Dashboard - Software and Firmware Downloads | WD Support
      My Computer


  3. Posts : 14
    WINDOWS 10
    Thread Starter
       #3

    MrPepka said:
    Update Crucial SSD firmware - support-ssd-mx300 | European Union
    Check firmware updates for WD SSD in SSD Dashboard - Software and Firmware Downloads | WD Support
    Ok, thanks. I will try out.

    - - - Updated - - -

    Nah its still show blue screen after I exit the game.

    - - - Updated - - -

    I just play only two games today, black desert first (no crash) play Escape from Tarkov got a BSOD.
    Happened like this every time play BlackDesert for an hour then switch game to play then BSOD.

    - - - Updated - - -

    New log file: DESKTOP-2ABM1EI-(2020-01-15_21-43-10).zip - Google Drive
    Last edited by danno1708; 15 Jan 2020 at 22:26. Reason: Missing word
      My Computer


  4. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting.

    14) Sometimes there are problems in the bios that produce BSOD.

    15) To ensure that there are no improper bios settings please reset the bios.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computer’s CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
    3 Easy Ways to Clear CMOS (Reset BIOS)
    How to Clear CMOS (AKA Reset BIOS Settings)



    16) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    17) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    18) Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    MemTest86 - Official Site of the x86 Memory Testing Tool

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.
      My Computer


  5. Posts : 14
    WINDOWS 10
    Thread Starter
       #5

    Cmd log


    Microsoft Windows [Version 10.0.18362.592]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.592

    [==========================100.0%==========================] The component store is repairable.
    The operation completed successfully.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.592

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    489728 file records processed.
    File verification completed.
    9376 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    484 reparse records processed.
    632012 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    484 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    71143 data files processed.
    CHKDSK is verifying Usn Journal...
    33967960 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    507682815 KB total disk space.
    109379600 KB in 336765 files.
    211304 KB in 71144 indexes.
    0 KB in bad sectors.
    609367 KB in use by the system.
    65536 KB occupied by the log file.
    397482544 KB available on disk.

    4096 bytes in each allocation unit.
    126920703 total allocation units on disk.
    99370636 allocation units available on disk.

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-2ABM1EI\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-2ABM1EI\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\Windows\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\Windows\system32>

    - - - Updated - - -

    Health:
    Attachment 263369Attachment 263370

    Benchmark:
    Attachment 263368

    Error Full Check:
    Attachment 263367

    - - - Updated - - -

    SeaTool Long Generic Test:
    Attachment 263381
      My Computer


  6. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    1) When available please post results for HD Tune for:

    Code:
          Drive: D:
     Free Space: 236.0 GB
    Total Space: 953.9 GB
    File System: NTFS
          Model: WDS100T3XHC-00SJG0

    2) Open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a share link into the thread using one drive, drop box, or google drive

    Code:
    LastWriteTime         Size (MB) FullName             
    -------------         --------- --------             
    2020-01-15 9:11:28 PM    982.36 C:\Windows\MEMORY.DMP

    3) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  7. Posts : 14
    WINDOWS 10
    Thread Starter
       #7
      My Computer


  8. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Post images into the thread for:

    Crystal Disk standard edition:
    CrystalDiskInfo Crystal Dew World

    HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
      My Computer


  9. Posts : 1,539
    Windows 8.1 Enterprise x64
       #9

    Go to C:\Users\[Your Account Name]\AppData\Local\CrashDumps and see if any of the crash dumps is not in the name csrss.exe. Place such files here as such
      My Computer


  10. Posts : 14
    WINDOWS 10
    Thread Starter
       #10

    zbook said:
    Post images into the thread for:

    Crystal Disk standard edition:
    CrystalDiskInfo – Crystal Dew World

    HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
    Crystal Disk
    Attachment 263465
    Attachment 263466

    HDD Sentinal
    Crucial
    Attachment 263467
    Attachment 263468
    Attachment 263469
    Attachment 263470

    WD
    Attachment 263471
    Attachment 263472
    Attachment 263473
    Attachment 263474

    - - - Updated - - -

    MrPepka said:
    Go to C:\Users\[Your Account Name]\AppData\Local\CrashDumps and see if any of the crash dumps is not in the name csrss.exe. Place such files here as such
    I only see this file and it's copy in CrashDumps: ArmourySwAgent.exe.11364.dmp - Google Drive
      My Computer


 

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