BSOD/Slow wake when waking from sleep/hibernation  


  1. Posts : 20
    Windows 10 Home
       #1

    BSOD/Slow wake when waking from sleep/hibernation


    So for the past few weeks I have been experiencing issues with waking up from either hibernation or sleep mode. Whenever I prompt the laptop to wake up (either WOL, using a USB device, power button) the display either hangs and takes a solid 2 minutes to display the logon screen or gives me a lovely BSOD "DRIVER POWER STATE FAILURE" - I enabled the advanced BSOD codes (in the top left it shows additional codes) but I can't make any sense out of them:
    Codes:
    0x0000000000000003
    0xffffc8841750b060
    0xffff80069a84f7b0
    0xffffc8842d4a0d80


    What I have tried:
    - Removing and reinstalling some drivers: (Display, GPU, Network, Battery)
    - Scans (SFC, DISM)
    - Clean boots
    - Uninstall of software from around when the problem started


    In the event log, this is one of the logs:
    This was around the boot time: "The NcbService service terminated with the following error: A device attached to the system is not functioning"


    This was about 40 seconds after that: "A timeout was reached (45000 milliseconds) while waiting for the IntelSSTSvc service to connect"
    followed by a failed to start error.




    None of what I have tried seems to have worked.


    Windows Version: 1909 (OS Build 18363.535)


    Would also like to mention that the device is pingable and connects to the internet when the display is black/trying to turn on.
    Would appreciate any help!
    Last edited by ccman12345678; 02 Feb 2020 at 01:51.
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    Please read and follow the BSOD Posting Instructions.
      My Computers


  3. Posts : 20
    Windows 10 Home
    Thread Starter
       #3

    philc43 said:
    Please read and follow the BSOD Posting Instructions.

    No longer gettng BSODs but still getting the other issues. How do I move the post?

    - - - Updated - - -

    I have attached the V2 log collector details in this reply
      My Computer


  4. Posts : 20
    Windows 10 Home
    Thread Starter
       #4

    Any suggestions?
    This BSOD is continuing and happening more frequently...
    It has to point where it is pointless to sleep/hibernate as it crashes everytime when waking up... having to shutdown everytime and booting up takes ages
      My Computer


  5. Posts : 1,539
    Windows 8.1 Enterprise x64
       #5

    Update:
    Qualcomm Wi-Fi driver - Download Qualcomm Atheros wireless driver for QCA9377 and 64bit Windows 10
    Realtek LAN driver - Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK
    Update (or uninstall) TeamViewer - check updates in program
      My Computer


  6. Posts : 20
    Windows 10 Home
    Thread Starter
       #6

    MrPepka said:
    Update:
    Qualcomm Wi-Fi driver - Download Qualcomm Atheros wireless driver for QCA9377 and 64bit Windows 10
    Realtek LAN driver - Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK
    Update (or uninstall) TeamViewer - check updates in program
    Just did those. Appears the BSODs have stopped however it is still taking ages to get from the sleep state to the lock screen (lovely black screen).Also noticed that programs are slow/not responding when logged on from the wake-up. HDD response time is between 150ms-1000ms with 100% utilisation - "System" and "SysMain" are constantly writing/reading. Odd as on other Win 10 PCs that isn't happening.

    ______________

    2 hours later, a lovely BSOD!
    Can't upload the logs as it's over 4mb even when zipped. Don't want to upload to Google Drive and post the link publicly but happy to share over PM.
    Last edited by ccman12345678; 02 Feb 2020 at 01:52.
      My Computer


  7. Posts : 1,539
    Windows 8.1 Enterprise x64
       #7

    If so you want it OK. Upload files via PM
      My Computer


 

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