Help!!! My win 10 laptop can't boot!

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  1. Posts : 8
    Windows 10 Home
       #11

    I proceeded with use device. IT picks up the USB. The it proceeds to installation and asks me for the Product Key. But I don't have one because of the upgrade from 8.1.
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  2. Posts : 8
    Windows 10 Home
       #12

    I clicked skipped the key. Now I am here.

    I have been here once before, I think I selected Upgrade. It then went on to say something about I need to select die Advanced Custom Install to save the data on it. Issues is still that I can't get into Windows to try and back up anything. I am happy to do a Clean Install, I am able to make peace with that, But I need to know whether it would work if I go through with it or if I will cause irreparable harm to the system.

    (Edit:)
    If I click Upgrade I get this message:


    If I click Custom I get this:


    I was only under impression that I had 2 partitions (C: for the OS and D: for whatever else.)
    I have attempted to recover but the Laptop then still only goes into repair loop as described above without getting anywhere.

    Any help at this point would be greatly appreciated.

    Edit:

    If I say Reset this PC and keep info I get this message:


    If I click Reset this PC and wipe everything I get this message:


    I really have no idea what to do next.
    Last edited by Apie; 11 Aug 2015 at 07:46. Reason: New info
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  3. Posts : 1
    Windows 10 Home version 10.0.10240
       #13

    I have been experiencing this same problem, just replying here to wait for an answer, i can't even use my laptop right now because he is in this infinite loop.
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  4. Posts : 187
    Windows 10 Pro
       #14

    Apie said:
    I think I did create a Windows 10 installation media usd. Included is a picture of where I am stuck right now.
    Should i have the usb inserted and select Use a device?

    At this screen you go into Troubleshoot.
    Then you have two options; Reset this PC or Advanced options.
    I would go for "Advancer Options -> Startup Repair" first.
    If this didn't help, you probably should choose "Go back to the previous build." This will restore your laptop to the windows version you had on it before the upgrade.

    This way, you should be able to get access to all you files again. Make a backup of them all, and then use CCleaner to make sure your system doesn't have too much clutter on the hard disk that could hamper your upgrade to Windows 10 again.
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  5. Posts : 8
    Windows 10 Home
       #15

    Rudy Mas said:
    At this screen you go into Troubleshoot.
    Then you have two options; Reset this PC or Advanced options.
    I would go for "Advancer Options -> Startup Repair" first.
    If this didn't help, you probably should choose "Go back to the previous build." This will restore your laptop to the windows version you had on it before the upgrade.

    This way, you should be able to get access to all you files again. Make a backup of them all, and then use CCleaner to make sure your system doesn't have too much clutter on the hard disk that could hamper your upgrade to Windows 10 again.
    It doesn't allow me to Reset (Keep the data or Wipe the Data). It also doesn't allow me to go back to the previous build as it says that no previous build exists.

    I also posted a better post here: PLEASE HELP: Upgraded Win 8.1 to 10. A week later laptop crashes and stuck in reboot/repair cycle. | Windows 10 Forums

    I am trying to clean install using the USB, but it seems stuck at Copying Windows files (0%)
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  6. Posts : 187
    Windows 10 Pro
       #16

    There is something I hadn't thought about, but did you already check if the data on the hard disk hasn't been corrupted?

    Just boot with your USB stick with the installation ISO on it, and when you get at the first menu, use <shift>-F10, this will open a command prompt for you.

    Use: chkdsk /b /f /v /scan <drive> (drive, of course, C: or any other letter your hard disk is using.)


    PS: I just noticed someone else mentioning this also in your other topic, but he didn't tell you how you could easily check it with your USB Windows 10 installation stick.

    The other thing he said is true. You had it running for a week, so Win10 was activated. You can do a clean install by booting with the USB stick, choosing Custom Install, and whenever asked for a product key. Just skip it! Because you did an upgrade, your hardware ID is known by the Microsoft server, so you don't need to input any keys. After all is installed, and you login with your Microsoft account, Win10 will be automatically activated.

    I did 2 clean installs here, on two of my laptops, to make sure I start with a fresh installation. Upgrades can get corrupted because of stuff that's in the registry from the previous version of Windows and installed and uninstalled software on it. For some reason, the current OS can deal with leftovers of uninstalled programs, but the upgraded OS can stumble and crash by those lines in the registry.

    I hope this helps you out!
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  7. Posts : 2
    Windows 10
    Thread Starter
       #17

    Restarting works


    RyanL said:
    I can't boot my laptop and it keeps showing the BSOD. I tried every options in the blue screen but nonthing works! Plz help!!
    I did not do any thing to it (because none worked) but my laptop just booted after I restarted it for a couple hundred times! What should I do now?
      My Computer


  8. Posts : 8
    Windows 10 Home
       #18

    RyanL said:
    I did not do any thing to it (because none worked) but my laptop just booted after I restarted it for a couple hundred times! What should I do now?
    I would suggest back-up everything and maybe do a clean install. From what I was told, that sound to me might sort out most of the issues. I am in no way an expert, so this is just me think out loud.

    I am still trying to do a live boot of Ubuntu to try and recover some info from the computer. Problem is just that I work during the day, so don't have to much time to try and recover the PC. I will report back with whatever I am able to do.
      My Computer


 

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