BSOD memory_management

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  1. Posts : 6
    windows 10 Pro
       #1

    BSOD memory_management


    Hello

    I have a new BSOD problem with my envy for the first time in 1 and half year this is the first time i got this problem of this type.

    I got a memory management blue screen BSOD when checking the dmp file it gives me the following :

    {

    MEMORY_MANAGEMENT 0x0000001a 00000000`00004477 00000000`0203c8c8 00000000`00000000 00000000`00000000 storport.sys storport.sys+95af


    }

    I tried the memory diagnostic test with no problems result.

    I tried something but not sure if its related, the BSOD mainly occur after closing the lid of my Envy it restarts and create the message BSOD MEMORY MANAGEMENT

    Windows 10 Pro 64bit 1809
      My Computer


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 6
    windows 10 Pro
    Thread Starter
       #3

    log Upload


    This the log file of My notebook Sorry i forgot to upload it
      My Computer


  4. Posts : 1,538
    Windows 8.1 Enterprise x64
       #4

    Update:
    HP Disk filter (part of HP 3D Driveguard and HP ProtectSmart Hard Drive Protection so update or uninstall both programs)
    Intel Rapid Storage technology driver - Downloads for Intel(R) Rapid Storage Technology (Intel(R) RST)
    BIOS - https://support.hp.com/in-en/drivers...le-pc/16851048
      My Computer


  5. Posts : 6
    windows 10 Pro
    Thread Starter
       #5

    MrPepka said:
    Update:
    HP Disk filter (part of HP 3D Driveguard and HP ProtectSmart Hard Drive Protection so update or uninstall both programs)
    Intel Rapid Storage technology driver - Downloads for Intel(R) Rapid Storage Technology (Intel(R) RST)
    BIOS - https://support.hp.com/in-en/drivers...le-pc/16851048
    Sorry But I'm rather new to all this what should I do if you can share steps please
      My Computer


  6. Posts : 1,538
    Windows 8.1 Enterprise x64
       #6

    Let's start from the beginning. Do you have any HP programs such as HP 3D Driveguard or HP ProtectSmart Hard Drive Protection installed on your system? Check it in Add / Remove Programs
      My Computer


  7. Posts : 6
    windows 10 Pro
    Thread Starter
       #7

    MrPepka said:
    Let's start from the beginning. Do you have any HP programs such as HP 3D Driveguard or HP ProtectSmart Hard Drive Protection installed on your system? Check it in Add / Remove Programs
    No both of those are not installed
      My Computer


  8. Posts : 1,538
    Windows 8.1 Enterprise x64
       #8

    Do you have a HP Mobile Data Protection Sensor?
      My Computer


  9. Posts : 6
    windows 10 Pro
    Thread Starter
       #9

    MrPepka said:
    Do you have a HP Mobile Data Protection Sensor?
    Yes it is installed I Found it in device manager.
      My Computer


  10. Posts : 1,538
    Windows 8.1 Enterprise x64
       #10

    In that case, uninstall this program as described on the following page:
    https://h30434.www3.hp.com/t5/Notebo...r/td-p/1311745
    Then update the drivers I mentioned above. Also update Windows 10 to version 1909 - https://support.microsoft.com/pl-pl/...date-assistant
      My Computer


 

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