Random BSOD often, quickly recovers but sometimes crashes  

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  1. Posts : 21
    Windows 10 Pro
       #1

    Random BSOD often, quickly recovers but sometimes crashes


    Hi, I have had an open thread under a different topic on this forum Budget gaming PC, crashing regularly and have been referred to this topic.

    Basically the PC randomly goes into black screen for 5-10 seconds and then recovers and carries on as normal.
    Also, it crashes often too, goes into the same black screen but instead of recovering, it restarts.

    I have checked drivers are up to date (they seem to be).

    I have uploaded the output from the V2 log collector.

    Not really sure of what to do next apart from scrapping it (don't really want to do).
    The PC is older and I have installed a graphics card which a lot of people say they have had success with. I'm looking at doing some light gaming on it, really nothing heavy and definitely not VR.
    I've installed CPUID HWMonitor and the temperatures are ok, I've checked dust and it's pretty clean.

    Windows version is 1909 Windows 10

    Thanks, I look forward to your comments
      My Computer


  2. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi molathon,

    Welcome to the TF BSOD forum.

    Please make sure images are posted for each step/test.
    For any problem posting images please use share links (one drive, drop box, or google drive)

    The logs displayed drive file corruption on D: and F:
    There were a very large number of entries related to the GPU driver not responding.
    The single mini dump file displayed two drivers related to the BSOD.



    1) HP has tested drivers for Windows 7 and 8.
    There are no HP tested drivers for Windows 10.
    So all drivers are on a trial and error basis.

    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /scanhealth
    5) dism /online /cleanup-image /restorehealth
    6) sfc /scannow
    7) chkdsk /scan
    8) wmic recoveros set autoreboot = false
    9) wmic recoveros set DebugInfoType = 7
    10) wmic recoveros get autoreboot
    11) wmic recoveros get DebugInfoType
    12) bcdedit /enum {badmemory}

    13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    14) Make sure that there is no over clocking while troubleshooting.


    15) Upgrade the BIOS: 02.05 > 2.57 Rev.A
    https://support.hp.com/us-en/drivers...-2?sku=B4B45PA

    16) Uninstall Driver Booster:
    Driver Booster User Manual

    17) Uninstall Avast using the applicable uninstall tool:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    18) Make sure Microsoft defender is on

    19) Avast AV can be reinstalled in one week if there are no unexpected shutdowns or restarts.

    20) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    21) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    22) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    23) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    24) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    25) re-install the Nvidia GPU driver from the Nvidia website
    26) make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.1.5 (or newer version if available)
    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    Download Drivers | NVIDIA
    Download Drivers | NVIDIA



    27) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    28) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    29) These steps/tests can be ran overnight:

    a) Chkdsk /r /v
    b) HD Tune full error scan
    c) Sea Tools for Windows long generic test




    Code:
    +++ WER2 +++:
    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 3b5ed040-ed2d-4f32-ab7a-1079ed495b84
    
    Problem signature:
    P1: 141
    P2: ffff908b6ac88010
    P3: fffff8070e8bb9b4
    P4: 0
    P5: 4
    P6: 10_0_18363
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    
    +++ WER3 +++:
    Fault bucket , type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 141
    P2: ffff908b6ac88010
    P3: fffff8070e8bb9b4
    P4: 0
    P5: 4
    P6: 10_0_18363
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    
    +++ WER4 +++:
    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: d28fbc7e-d201-43aa-b78c-443a27d9fefd
    
    Problem signature:
    P1: 141
    P2: ffff908b6ad1e460
    P3: fffff8070e8bb9b4
    P4: 0
    P5: 4
    P6: 10_0_18363
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    
    +++ WER5 +++:
    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 924e4571-bbdf-4cb3-89fc-522c9bbd1806
    
    Problem signature:
    P1: 141
    P2: ffff908b6a64b010
    P3: fffff8070e8bb9b4
    P4: 0
    P5: 4
    P6: 10_0_18363
    P7: 0_0
    P8: 256_1
    P9: 
    P10:


    Code:
    Event[2616]:
      Log Name: System
      Source: Ntfs
      Date: 2020-01-07T13:21:31.312
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-O58DFMF
      Description: 
    A corruption was discovered in the file system structure on volume D:.
    
    The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

    Code:
    Event[2617]:
      Log Name: System
      Source: Microsoft-Windows-Ntfs
      Date: 2020-01-07T13:21:40.516
      Event ID: 98
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-O58DFMF
      Description: 
    Volume F: (\Device\HarddiskVolume4) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    
    Event[2618]:
      Log Name: System
      Source: Ntfs
      Date: 2020-01-07T13:21:49.706
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-O58DFMF
      Description: 
    A corruption was discovered in the file system structure on volume F:.
    
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x100000000e0fc.  The name of the file is "<unable to determine file name>".

    Code:
    Event[5595]:
      Log Name: System
      Source: Display
      Date: 2020-01-13T19:54:47.357
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-O58DFMF
      Description: 
    Display driver nvlddmkm stopped responding and has successfully recovered.


    Code:
    Name	NVIDIA GeForce GTX 1050 Ti
    PNP Device ID	PCI\VEN_10DE&DEV_1C82&SUBSYS_37331458&REV_A1\4&1DDDA1E7&0&0008
    Adapter Type	GeForce GTX 1050 Ti, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 1050 Ti
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll
    Driver Version	26.21.14.4187
    INF File	oem5.inf (Section046 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xF6000000-0xF70FFFFF
    Memory Address	0xE0000000-0xFEAFFFFF
    Memory Address	0xF0000000-0xF1FFFFFF
    I/O Port	0x0000E000-0x0000EFFF
    IRQ Channel	IRQ 16
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_D223212C0A2275B5\NVLDDMKM.SYS (26.21.14.4187, 22.17 MB (23,251,968 bytes), 07-Jan-20 10:22 PM)
    Code:
    nvlddmkm.sys Tue Dec 24 00:30:38 2019 (5E01CCAE)
      My Computer


  3. Posts : 21
    Windows 10 Pro
    Thread Starter
       #3

    Hi zbook,

    Thanks for the quick and very comprehensive reply!

    I have followed the above steps and my responses are as follows:

    1) Ok, should I be downloading Windows 10 tested drivers or do they not exist for this older hardware? Excuse my ignorance

    2-13) Pasting results here from CMD:

    Microsoft Windows [Version 10.0.18363.535]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.535

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\Windows\system32>
    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.535

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    336384 file records processed.
    File verification completed.
    7516 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    2515 reparse records processed.
    425024 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    2515 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    44321 data files processed.
    CHKDSK is verifying Usn Journal...
    34213424 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    976166911 KB total disk space.
    411883028 KB in 219000 files.
    137260 KB in 44322 indexes.
    0 KB in bad sectors.
    469383 KB in use by the system.
    65536 KB occupied by the log file.
    563677240 KB available on disk.

    4096 bytes in each allocation unit.
    244041727 total allocation units on disk.
    140919310 allocation units available on disk.

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-O58DFMF\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-O58DFMF\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\Windows\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\Windows\system32>

    14) I had CPUID HWMonitor running throughout the troubleshooting and at one point it went into black screen and all clocks showed a huge spike, well above normal clock speeds. eg Graphics clock should be standard at 1290 MHz and this went up to 1468 MHz. That only happened once and the rest of the time it stayed solid on 139 MHz. Same with the Memory & Video clocks.

    15) Done

    16) Done

    17)
    Last edited by molathon; 13 Jan 2020 at 17:56. Reason: Sorry, pressed the wrong button :|
      My Computer


  4. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) To ensure that there are no improper bios settings please reset the bios.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computer’s CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
    3 Easy Ways to Clear CMOS (Reset BIOS)
    How to Clear CMOS (AKA Reset BIOS Settings)

    2) The latest driver can be installed and if necessary another can be tested.
    And if multiple drivers cause BSOD the hardware may need to be tested.
      My Computer


  5. Posts : 21
    Windows 10 Pro
    Thread Starter
       #5

    Part #2


    My PC crashed during the writing of the above post, however here is part #2:

    17) Done

    18) Done

    19) Ok

    20) a&b done, see attached screens 1 & 2

    21) Done, see screen shots 3-5

    22) Done

    23) Added two txt files; one is copied from the CMD window, the other is from the Event Viewer

    24) Done, removed the Nvidia driver using DDU

    25) Nvidia drivers reinstalled

    26) Reinstalled using clean installation and installed physx driver

    27) I'll run this last one overnight and let you know tomorrow on the results

    28) Ditto
      My Computer


  6. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    1) For Ccleaner uncheck:
    a) Memory Dumps
    b) Windows log files

    2) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  7. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #7

    Looking at your logfiles it is clear that all the black screens are due to the graphics card crashing and restarting, each time your system recovers and just occasionally it will actually crash with a BSOD 0x116 stop code: VIDEO_TDR_FAILURE (116).

    Sometimes following the steps 24,25,26 will be all that is needed to fix this but in addition also make sure there is no build up of dust and reseat the graphics card just to make sure all the connections are good. Sometimes with older graphics cards you need to go back to an older graphics driver. This is trial and error unfortunately and would be the next steps to follow if you continue to get problems.
      My Computers


  8. Posts : 21
    Windows 10 Pro
    Thread Starter
       #8

    Update


    Ok guys, I have been working on this on & off.

    I ran the HD Tune program and Seatools program and both seem to work well.
    Also I reset the Bios as Zbook mentioned.

    Screenshots attached.

    I'll keep my eye on this, it did the quick BSOD and recovered last night when I was trying to screen shot one of them.
    So, it hasn't done a biggy again ... so far, however will monitor.

    Philc43, I'll download the older drivers (6 months ago??) and install, is that a good idea?

    Thanks again for your help folks, really appreciated!
      My Computer


  9. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    It may take several drivers to find computer stability.
    Sometimes hardware swaps may be necessary for testing purposes.

    The Nvidia driver involved in the most recent BSOD was 26.21.14.4187

    Turn off Windows updates of non-Microsoft drivers:

    Enable or Disable Driver Updates in Windows Update in Windows 10

    Test drivers different from those related to BSOD.



    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer



    Measure the GPU's temperatures at idle and under load.

    Ensure the GPU is free from dust build up and that the fan is working correctly.

    Re-seat the GPU and check all connections are securely made.


    For any BSOD upload a new V2.
      My Computer


  10. Posts : 21
    Windows 10 Pro
    Thread Starter
       #10

    Hello folks,
    Thanks again for your help, I haven't been able to spend much quality time looking at this fault, thanks for bearing with me.

    Below I have inserted a Google Drive link to the memory dump file (assume there's no personal info in here?)
    There have been a few small BSOD's where it recovers and one (from memory) major where it restarted. Plus this afternoon I had to crash it on purpose after it completely froze up and had no option.

    I've installed an older graphics driver, this also had a small BSOD, will try an older one.

    I pulled out the graphics card a few weeks back and was very clean, will try again now too.

    Here is a V2 log as well

    Memory dump: MEMORY.DMP - Google Drive
      My Computer


 

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