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#11
What is the warranty status on the computer components?
Which hardware components are available for swap testing?
What is the warranty status on the computer components?
Which hardware components are available for swap testing?
My motherboard, gfx card, psu, and ram are covered under limited warranty. CPU and ssd I'm not sure about.
I have an old computer with the following components that I can use: 20170830_143750.jpg - Google Drive
Apologies for the late response, I am unfortunately sick
If these dump files are available please post share links for them if < 1.5 GB:
C:\WINDOWS\MEMORY.DMP
C:\WINDOWS\LiveKernelReports
Upload a new V2 as needed to collect new files.
I hope you feel better.
Hardware testing can resume later.
I just finished installing windows a few minutes ago to collect those files but I got multiple BSODS during the setup so I don't think my installation is very stable. Here is the new V2 though. DESKTOP-4G62EBJ-(2020-01-18_21-23-33).zip - Google Drive
I'm having trouble uploading the MEMORY.DMP file as I keep getting BSODS before the file can finish uploading. My LiveKernelReports is empty.
For all steps / tests please make sure images are posted into the thread:
Take Screenshot in Windows 10
How to Upload and Post Screenshots and Files at Ten Forums
Tests can be run in safe mode as needed:
Boot into Safe Mode on Windows 10
1) Run the drive tests as per post #9 and post images into the thread.
2) Reset the BIOS:
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
3 Easy Ways to Clear CMOS (Reset BIOS)
How to Clear CMOS (AKA Reset BIOS Settings)
3) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Download Speccy | Find your computer specs, free!
Download Speccy | Find your computer specs, free!
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer
4) Run Prime95 - Stress Test Your CPU
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
Prime95 - Stress Test Your CPU
a) Record the maximum temperature and post the maximum temperature into the thread
b) Record test duration and post the uninterrupted test duration into the thread
c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
d) Use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10
5) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test
Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
a) Record the maximum temperature and post the maximum temperature into the thread.
b) Record the test duration and post the uninterrupted test duration into the thread.
c) Aim for testing 1 hour.
d) Use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10
6) Test PSU
https://www.ocbase.com/
7) All of these tests should be done with the bios reset and no over clocking.
8) For each of the above tests please record maximum temperatures.
9) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10
It seems that my computer has failed the furmark test. Does this always point to a broken gpu?
20200124_204515.jpg - Google Drive
See if you can find a friend, neighbor, relative, or local computer store to swap the video card.
It could be Nvidia or AMD.
Make two tests:
a) test the new card in the problematic computer
b) test the GPU card from the problematic computer in another computer
Code:Name NVIDIA GeForce RTX 2060 SUPER PNP Device ID PCI\VEN_10DE&DEV_1F06&SUBSYS_3FF11458&REV_A1\4&2283F625&0&0019 Adapter Type GeForce RTX 2060 SUPER, NVIDIA compatible Adapter Description NVIDIA GeForce RTX 2060 SUPER Adapter RAM (1,048,576) bytes Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll Driver Version 26.21.14.3200 INF File oem4.inf (Section001 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xF6000000-0xF6FFFFFF Memory Address 0xE0000000-0xFEC02FFF Memory Address 0xF0000000-0xF1FFFFFF I/O Port 0x0000F000-0x0000F07F IRQ Channel IRQ 54 I/O Port 0x000003B0-0x000003DF I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_90685A092BCF58C7\NVLDDMKM.SYS (26.21.14.3200, 21.07 MB (22,094,936 bytes), 1/18/2020 8:49 PM)
I replaced my graphics card with an old Zotac Geforce GTX 750. The BSODs happened still with similar error messages. I'm not sure where I can test my original graphics card though.
Check to see if there is another GPU motherboard port for testing purposes.