Get bad_pool_caller BSOD randomly when accessing sites via Firefox


  1. Posts : 3
    Windows 10 Enterprise 10.0.16299 Build 16299
       #1

    Get bad_pool_caller BSOD randomly when accessing sites via Firefox


    Windows 10 Version 1709 (OS Build 16299.1508)
    OS Name Microsoft Windows 10 Enterprise
    Version 10.0.16299 Build 16299

    This is happening on my work laptop.

    When I access sites through Firefox I randomly get a BSOD with bad pool caller. I can try a site once it may cause a BSOD and then after my system reboots I can try it again and it's fine.

    Firefox is not a supported browser by my organization but I use it because it makes doing my job easier because I can run add-ons for SFDC.

    Our supported browser, Chrome, is locked down and the registry is restricted, even with admin rights it cannot be accessed (I believe due to a system policy) and I am unable to install any extensions, however I can with Firefox.

    My help desk is pretty much non-existent now because I work from home, therefore I'm my own help desk (to a lesser degree) and I'm trying to resolve this.

    I don't technically have admin rights, however I do possess the login of a local administrator to my machine which allowed me to run the diagnostic, but gave me some errors at the end that it could not open the transcript-elevated.txt file and it could not compress the folder. Also, I am hesitant to publish the log files because I'm afraid it may reveal too much information for the company I work for.

    Are there any files I can post that will allow me to protect my privacy but still aid in resolving the root cause of my BSOD?

    I just discovered this searching for Bug in the diagnostics, not sure if this is helpful.
    Attachment 262445

    Also, when I open the crash in blue screen view it says: Caused by Driver: Wdf01000.sys
      My Computer


  2. Posts : 5,170
    64bit Win 10 Pro ver 21H2
       #2

    Hello koolzero and welcome to TenForums.

    If you can upload a zip file with the crash dumps I can take a look at those for you. (They will be in the Crash Dumps folder of the Logfiles or you can find them in the C:\Windows\Minidump folder on your laptop) There may be some insight I can glean from them without needing the other files.
      My Computers


  3. Posts : 3
    Windows 10 Enterprise 10.0.16299 Build 16299
    Thread Starter
       #3

    Attached are my crash dumps
      My Computer


  4. Posts : 5,170
    64bit Win 10 Pro ver 21H2
       #4

    It looks like you have a problem caused by drivers used by ForcePoint (Websense). The one in particular being WFPRedir.sys.

    If this is a package installed by your company then they will have to deal with it.

    There are also drivers from Zone Alarm in the crash analysis that could also be involved and I guess the same applies here. As a matter of general housekeeping it is not good practice to have multiple security systems running on your laptop, they can often conflict.
      My Computers


  5. Posts : 1,538
    Windows 8.1 Enterprise x64
       #5

    In turn, I also detected drivers:
    sdiego.sys - Safend Data Protection Agent™
    rtux64w10.sys - Realtek USB LAN driver
    tmlwf.sys - Trend Micro NDIS driver
    It is also worth updating them
    For Trend Micro or Safend Data Protection, check for updates in the programs, and you can check the drivers from the Realtek LAN card on the following page:
    Realtek USB FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK
      My Computer


  6. Posts : 3
    Windows 10 Enterprise 10.0.16299 Build 16299
    Thread Starter
       #6

    philc43 said:
    It looks like you have a problem caused by drivers used by ForcePoint (Websense). The one in particular being WFPRedir.sys.

    If this is a package installed by your company then they will have to deal with it.

    There are also drivers from Zone Alarm in the crash analysis that could also be involved and I guess the same applies here. As a matter of general housekeeping it is not good practice to have multiple security systems running on your laptop, they can often conflict.
    Thanks for your help. That is correct ForcePoint is installed by my organization. I'm not seeing Zone alarm in Program Files (x86) or Program Files or if I just search for it. Were you seeing the path for it in the dumps?

    MrPepka said:
    In turn, I also detected drivers:
    sdiego.sys - Safend Data Protection Agent™
    rtux64w10.sys - Realtek USB LAN driver
    tmlwf.sys - Trend Micro NDIS driver
    It is also worth updating them
    For Trend Micro or Safend Data Protection, check for updates in the programs, and you can check the drivers from the Realtek LAN card on the following page:
    Realtek USB FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK
    Thanks, I'll update my network adapater drivers.
      My Computer


 

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