BSOD when copying files from external HDD to external HDD

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  1. Posts : 41,294
    windows 10 professional version 1607 build 14393.969 64 bit
       #71

    The latest BSOD were with Windows driver verifier.

    Please turn off the tool and observe the computer for stabilty / instability during the next week.


    When available please update the progress with post #68.







    Did you replace one of the drives after August 2019?


    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread



    When you communicate regarding Vbox also ask for comments on: Detected unrecognized USB driver


    Are you able to uninstall Vbox for testing purposes?




    Code:
    Event[28255]:
      Log Name: System
      Source: hcmon
      Date: 2020-01-09T16:16:30.456
      Event ID: 0
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MICHAEL-10
      Description: 
    Detected unrecognized USB driver (\Driver\VERIFIER_FILTER).

    Code:
    Event[31812]:
      Log Name: System
      Source: hcmon
      Date: 2020-01-12T09:29:11.756
      Event ID: 0
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MICHAEL-10
      Description: 
    Detected unrecognized USB driver (\Driver\VERIFIER_FILTER).
    
    Event[31813]:
      Log Name: System
      Source: hcmon
      Date: 2020-01-12T09:29:11.760
      Event ID: 0
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MICHAEL-10
      Description: 
    Detected unrecognized USB driver (\Driver\VERIFIER_FILTER).
    Last edited by zbook; 12 Jan 2020 at 05:13.
      My Computer


  2. Posts : 132
    10 Pro
    Thread Starter
       #72

    zbook said:
    The latest BSOD were with Windows driver verifier.

    Please turn off the tool and observe the computer for stabilty / instability during the next week.


    When available please update the progress with post #68.







    Did you replace one of the drives after August 2019?


    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread



    When you communicate regarding Vbox also ask for comments on: Detected unrecognized USB driver


    Are you able to uninstall Vbox for testing purposes?




    Code:
    Event[28255]:
      Log Name: System
      Source: hcmon
      Date: 2020-01-09T16:16:30.456
      Event ID: 0
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MICHAEL-10
      Description: 
    Detected unrecognized USB driver (\Driver\VERIFIER_FILTER).

    Code:
    Event[31812]:
      Log Name: System
      Source: hcmon
      Date: 2020-01-12T09:29:11.756
      Event ID: 0
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MICHAEL-10
      Description: 
    Detected unrecognized USB driver (\Driver\VERIFIER_FILTER).
    
    Event[31813]:
      Log Name: System
      Source: hcmon
      Date: 2020-01-12T09:29:11.760
      Event ID: 0
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MICHAEL-10
      Description: 
    Detected unrecognized USB driver (\Driver\VERIFIER_FILTER).
    Have submitted a ticket with VirtualBox. The drive I am copying files to is brand new this past week.

    Just tried again with verifier off and got the DMA again (original configuration but without macrium CBT, which I don't believe is related to the BSODs when writing to this new drive)

    I can get rid of vbox for now and try again.

    No yellow triangles in device manager
      My Computer


  3. Posts : 1,538
    Windows 8.1 Enterprise x64
       #73

    Have you tried connecting this new disk to a different USB port? In another computer does this disk crash the system?
      My Computer


  4. Posts : 132
    10 Pro
    Thread Starter
       #74

    MrPepka said:
    Have you tried connecting this new disk to a different USB port? In another computer does this disk crash the system?
    got a crash when I tried in my other usb c slot. Trying now using the usb-c to usb a adapter that came with it
      My Computer


  5. Posts : 41,294
    windows 10 professional version 1607 build 14393.969 64 bit
       #75

    mkr10001 said:
    The drive I am copying files to is brand new this past week.

    Please indicate whether a drive was removed from the computer after 8/20/2020.


    Code:
    Event[10857]:
      Log Name: System
      Source: disk
      Date: 2019-08-20T18:25:56.200
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MICHAEL-10
      Description: 
    The device, \Device\Harddisk1\DR4, has a bad block.
    
    Event[10858]:
      Log Name: System
      Source: disk
      Date: 2019-08-20T18:25:58.843
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MICHAEL-10
      Description: 
    The device, \Device\Harddisk1\DR4, has a bad block.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  6. Posts : 132
    10 Pro
    Thread Starter
       #76

    zbook said:
    Please indicate whether a drive was removed from the computer after 8/20/2020.


    Code:
    Event[10857]:
      Log Name: System
      Source: disk
      Date: 2019-08-20T18:25:56.200
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MICHAEL-10
      Description: 
    The device, \Device\Harddisk1\DR4, has a bad block.
    
    Event[10858]:
      Log Name: System
      Source: disk
      Date: 2019-08-20T18:25:58.843
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MICHAEL-10
      Description: 
    The device, \Device\Harddisk1\DR4, has a bad block.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    No drive has been removed from the computer, however I do have multiple external HDDs that I use.

    I can't be uploading my memory.dmp files. I can run any commands on them that need running.

    - - - Updated - - -

    Seems to be working fine so far when plugging in to the USB A slot and not the USB C, obviously the USB C drivers are the issue. Strange that it takes an hour or so before it gets the violation. It's not straight away when it accesses it. Attachment 262863

    Latest BSOD from the other USB C port.
      My Computer


  7. Posts : 41,294
    windows 10 professional version 1607 build 14393.969 64 bit
       #77

    1) Download and install: HP Support Assistant
    https://support.hp.com/us-en/drivers...-2?sku=Z6L08EA

    2) Make sure all drivers and BIOS are up to date

    3) Download and install HP UEFI hardware diagnostics:
    https://www8.hp.com/us/en/campaigns/.../pc-diags.html
    http://ftp.hp.com/pub/softpaq/sp1000...0/sp100178.exe

    4) Find a camera or smartphone camera to take pictures and upload images into the thread

    5) Plan to run the HP UEFI hardware diagnostics (repetitively click F2 during boot) overnight: system > extensive > loop until error or failure
    In the AM if it has made 2 or more loops click esc > run component tests as needed (some are interactive) > post images of the results into the thread

    6) Are there certain hours of the day where there is free internet access?
    The latest memory dump was 739 MB.
      My Computer


  8. Posts : 132
    10 Pro
    Thread Starter
       #78

    zbook said:
    1) Download and install: HP Support Assistant
    https://support.hp.com/us-en/drivers...-2?sku=Z6L08EA

    2) Make sure all drivers and BIOS are up to date

    3) Download and install HP UEFI hardware diagnostics:
    https://www8.hp.com/us/en/campaigns/.../pc-diags.html
    http://ftp.hp.com/pub/softpaq/sp1000...0/sp100178.exe

    4) Find a camera or smartphone camera to take pictures and upload images into the thread

    5) Plan to run the HP UEFI hardware diagnostics (repetitively click F2 during boot) overnight: system > extensive > loop until error or failure
    In the AM if it has made 2 or more loops click esc > run component tests as needed (some are interactive) > post images of the results into the thread

    6) Are there certain hours of the day where there is free internet access?
    The latest memory dump was 739 MB.
    Was just checking HP support assistant actually. That's all up to date, BIOS is too.

    You're right, the latest dmp is a lot smaller than the others, they were over 2gb, not sure why the reduction in size. Uploading now.

    Does the drive I'm having trouble with need to be plugged in while running the UEFI diagnostics?
      My Computer


  9. Posts : 41,294
    windows 10 professional version 1607 build 14393.969 64 bit
       #79

    There are two methods for the UEFI hardware diagnostics:
    a) install in the computer > creates new partition
    b) run from flash drive (it does not format the drive to make it bootable) (access is repetitively clicking F2 during boot)
      My Computer


  10. Posts : 132
    10 Pro
    Thread Starter
       #80

    zbook said:
    There are two methods for the UEFI hardware diagnostics:
    a) install in the computer > creates new partition
    b) run from flash drive (it does not format the drive to make it bootable) (access is repetitively clicking F2 during boot)
    Yep, I picked the partiton mode. but does my faulty WD drive need to be plugged in during the test?
      My Computer


 

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