Kernel Secuirty Check Failure et. al.

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  1. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #11

    A few days ago, using the ISO on the USB, the install failed at 64%, with the error message System Service Exception/Ntfs.sys. Based on what I understood by searching for information about this, I first ran Chkdsk in the error correction mode, which I had never done. I was somewhat amused by its ETA: As the completed percentage of the process increased, for quite some time the ETA would also increase rather than decreasing. This reminded me of the years when I was taking many airline flights: The nearer to an airport we would get, it often seemed as though the ETA had increased. My next step was to look for drivers that needed to be updated; I found and updated four.

    The one thing that appeared to be obviously caused by the chkdsk process was that programs that used to be slow in opening were now very rapid. Unfortunately, after an update to Malwarebytes, today with a mandatory restart, this rapid starting was no longer in effect. However, as the logon seemed to be somewhat strange, I need to do that again, but having already interrupted our listening to Baroque and Beyond on Sirius/XM due to the mandatory restart, I am going to wait until later to do a second one.

    Having done the only things I knew about to try to fix the ISO install problem after the previous failure, I decided yesterday to try again. As it had been suggested that, rather than using the USB, I try creating an ISO on my computer, so that is what I did. Ironically, I had written "I guess it might be worth the time involved to create an ISO directly on my computer." Well, it certainly took some time, about eight hours!

    I noted that the process of looking for updates seemed to stall at 14%, but eventually the process proceeded, until it got to 20%. After perhaps two hours (a guess, I did not take notes), I began to wonder if the process had stalled and would never complete, so I did a speed test, which happened to choose a west-coast server, and showed a speed of something around 2 or 3Mbps, which could certainly have explained the delay. About thirty minutes later, I found that the ISO was ready to install, which greatly surprised me. Sadly, that, too, failed at 64%, with the same System Service Exception error, but without any indication of where the fault was located.

    As soon as I restarted the computer and the logon process was finished, I again ran the data collection process; the file is attached. I hope that the files are not corrupted this time, if they are, I have no way of knowing why.
      My Computer


  2. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #12

    Being a pest again, as I wonder why my second posting of collected data after a BSOD has apparently not received any attention.
      My Computer


  3. Posts : 1,538
    Windows 8.1 Enterprise x64
       #13

    There are no minidumps, but if you can, upload the MEMORY.DMP file from C:\Windows. Also from C:\Windows\LiveKernelReports also upload files
      My Computer


  4. Posts : 41,327
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    The logs displayed mismatched RAM with the modules at different speeds.
    Speed : 2133
    Speed : 2400
    Please check the Qualified Vendors List (QVL) when replacing RAM


    Run the DM log collector and upload results into this thread:
    BSOD - Posting Instructions


    Install a fresh copy of the BIOS:
    https://www.dell.com/support/home/us...s-8900-desktop


    Code:
    Event[7459]:
      Log Name: System
      Source: Microsoft-Windows-HAL
      Date: 2020-01-06T11:21:51.897
      Event ID: 12
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: N/A
      User Name: N/A
      Computer: John-PC1
      Description: 
    The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
      My Computer


  5. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #15

    zbook said:
    The logs displayed mismatched RAM with the modules at different speeds.
    Speed : 2133
    Speed : 2400
    Please check the Qualified Vendors List (QVL) when replacing RAM


    Run the DM log collector and upload results into this thread:
    BSOD - Posting Instructions


    Install a fresh copy of the BIOS:
    https://www.dell.com/support/home/us...s-8900-desktop


    Code:
    Event[7459]:
      Log Name: System
      Source: Microsoft-Windows-HAL
      Date: 2020-01-06T11:21:51.897
      Event ID: 12
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: N/A
      User Name: N/A
      Computer: John-PC1
      Description: 
    The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
    1. The second set of RAM was purchased from Micron August, 2018, after I first spoke with an agent there to be certain that the speed differential was not a problem. I would be quite surprised if this were now a problem, given that I have successfully installed an ISO several times on this machine.

    2. The log collector has been posted here twice; the most recent is in a reply a few above yours, As stated in that pose, it was run as the first thing done after the latest BSOD. If a newer collector file would now be helpful, please let me know and I will run and upload it.

    3. The installed Bios is the current Dell bios for this computer.

    Meanwhile, if anyone wants to help me finish stacking what I am sure will measure as more than a cord, given what my vendor has always supplied....
      My Computer


  6. Posts : 41,327
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    The BIOS is current > please reinstall the BIOS

    There are two log collectors: V2 and DM

    Please upload new results for each into this thread.
      My Computer


  7. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #17

    MrPepka said:
    There are no minidumps, but if you can, upload the MEMORY.DMP file from C:\Windows. Also from C:\Windows\LiveKernelReports also upload files
    The gremlins are after me yet again: I wrote a reply, am rather certain that I posted it, yet it is not here, sigh.

    The Memory.dmp file is 1.91GB, so I cannot upload it. It is not only larger than my Box.com account, but as my upload speed is at best around 1.2Mbps, the time involved would be horrendous If there is a method whereby I can create a new and considerably smaller file, please provide the instructions, and I will take care of it.

    The LiveKernelReports folder was created 12Jan2020, and given the time it was created, I wonder if it was not so done while I was running the data collector; at any rate, as the folder is completely empty according to its property sheet and that it does not open when I click on it, I have not uploaded it.
      My Computer


  8. Posts : 41,327
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    Open task manager
    > performance > memory > post images into the thread
    > startup > post images into the thread
      My Computer


  9. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #19

    zbook said:
    The BIOS is current > please reinstall the BIOS

    There are two log collectors: V2 and DM

    Please upload new results for each into this thread.
    Okay, will see about reinstalling the Bios, and then shall ignore the advice about not using DM, and run both it and V2.

    Need I add that I appreciate your efforts on my behalf? If so, let me know, and I will see what I can do about that also. This brings back nice memories from the Crested Butte, Colorado, Fire Protection District. When we transported students from Western State College (now Western Colorado University) in Gunnison to the Gunnison Public Hospital, most often for serious skiing injuries, the insurance checks were sent to the students. When they signed, they then sent them to us for our signature and deposit, and nearly always included a nice note thanking us; those notes were posted for the volunteer EMTs to see as a form of moral boosting.
      My Computer


  10. Posts : 41,327
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    Overnight please run the Dell Custom Component Test with these checked boxes:
    https://www.dell.com/support/home/us...sktop/diagnose

    Code:
    Performance
    Bluescreen analyzer
    Hard drive
    Hard drive stress
    Memory
    Memory stress
    Motherboard
    Processor
    Processor stress
    System stress
    Code:
    Video capture
    Video card
    Video card stress


    Find a camera or smartphone camera to take pictures and post images of the results into the thread.
      My Computer


 

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