today i've gotten 2 bsods, one after another. the last time it happened i had to reinstall the whole windows os, losing everything, after doing some researches i chose to try whocrashed and it redirected me on this forum, i've used the tool as the tutorial said and i'm uploading the file right now, the version of windows is 1909 Attachment 262240
tell me what to do.
The BSOD that says SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (asmtxhci.sys) is caused by the drivers which are associated with the ASMedia controller. These are drivers for USB 3.x ports, usually used on Asus computers.
Visit your motherboard manufacturer website to install latest version of ASMedia USB controller driver.
PRIME X470-PRO Driver & Tools | Motherboards | ASUS Global
The BSOD that says INTERRUPT_EXCEPTION_NOT_HANDLED (atikmdag.sys) is caused by the drivers which are associated with the ATI Radeon Family which was developed by Advanced Mirco Devices, Inc. (AMD) for Windows OS.
Visit graphic card manufacturer website to install latest version of graphic card driver if that does not resolve BSOD try previous version of the driver.
https://www.amd.com/en/support
Please perform the following additional steps:
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
10) wmic recoveros get autoreboot
11) wmic recoveros get DebugInfoType
12) bcdedit /enum {badmemory}
13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
14) Make sure that there is no over clocking while troubleshooting
15) Make a restore point:
Create System Restore Point in Windows 10
16) Make a free backup image using Macrium
17) Save the backup image to another disk drive or the cloud:
Macrium Software | Your Image is Everything
Backup and Restore with Macrium Reflect
18) Upgrade the BIOS: 5216 > 5406
PRIME X470-PRO Driver & Tools | Motherboards | ASUS USA
19) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
20) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
Quote