BSOD At Shut Down Only If I Power Off External Drive During Process

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  1. Posts : 800
    Win10 Pro - x64 latest build dual boot w/Win 11 Pro
    Thread Starter
       #11

    philc43 said:
    Let us know if that has stopped the problem during shutdown.
    It still happens. I guess I could live with it, by simply not powering down the external drive until complete shutdown.

    zbook said:
    First scannow:
    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.
    Second scannow:
    Code:
    Windows Resource Protection did not find any integrity violations.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    I'm having trouble uploading V2 and Dump files, the Manage Attachments goes black and unresponsive.
      My Computer


  2. Posts : 41,464
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    See if you can use one drive, drop box, or google drive.
      My Computer


  3. Posts : 800
    Win10 Pro - x64 latest build dual boot w/Win 11 Pro
    Thread Starter
       #13

    Here's one file only.
      My Computer


  4. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #14

    Reinstalling DiskKeeper has not helped. I think you will need to uninstall it completely to see a difference.
      My Computers


  5. Posts : 41,464
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    As philc43 commented see if you can uninstall the software and see if the computer environment remains stable (no unexpected shutdowns or restarts) (the longer the period the better).

    If you can go for example a week with no instability then reinstall the software.
    If there are recurrent BSOD then contact the vendor.
      My Computer


  6. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #16

    zbook said:
    As philc43 commented see if you can uninstall the software and see if the computer environment remains stable (no unexpected shutdowns or restarts) (the longer the period the better).

    If you can go for example a week with no instability then reinstall the software.
    If there are recurrent BSOD then contact the vendor.
    Instability is not the issue here!
      My Computers


  7. Posts : 1,538
    Windows 8.1 Enterprise x64
       #17

    The latest version of Diskeeper is from 2018. Maybe a simple update to the latest version is enough?
      My Computer


  8. Posts : 800
    Win10 Pro - x64 latest build dual boot w/Win 11 Pro
    Thread Starter
       #18

    I think so too. Strangely I tried removing that file to see what would happen and that OS became unbootable. So reinstated it.
    I'll file a report to Condusiv and suggest they update the file.
    II am still trying to attach the Memory.dmp zip file.
      My Computer


  9. Posts : 800
    Win10 Pro - x64 latest build dual boot w/Win 11 Pro
    Thread Starter
       #19

    MrPepka said:
    The latest version of Diskeeper is from 2018. Maybe a simple update to the latest version is enough?
    Thanks, I'm fully up to date.
      My Computer


  10. Posts : 41,464
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    The latest BSOD displayed drivers from 2017.

    Was the software uninstalled/reinstalled again or did the latest software not have updated drivers?
      My Computer


 

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