Random Kernel-Power Reboots

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  1. Posts : 12
    Windows 10 Pro
       #1

    Random Kernel-Power Reboots


    So, earlier in the week my system that was built in 2017 started crashing at random. It crashed when I was gaming then the next day it crashed while I was at work and the computer wasn't in use and it seems to crash after 14 hours.

    I then started doing online searches for the error. I found a number of references to drivers and other items like that. I updated a number of drivers then for 3 days I didn't have a problem and it just crashed a little bit ago. Not sure what else to try. I'm wondering if my Power Supply is going out on me I just don't want to be replacing random parts hoping it fixes the issue.

    I am running windows 10 Pro version 1909. I also attached the log collector generated zip file

    Thanks for any help.

    Attachment 262054
      My Computer


  2. Posts : 456
    Windows 10 Pro
       #2

    I've had an issue with that myself, it turned out to be a bad motherboard that was causing lag/crashes and sometimes just totally freezing up windows to where it wouldn't accept any inputs forcing me to do a hard reset. So I swapped it out for a b450 tomahawk and that resolved the issues. So definitely don't rule out a faulty motherboard. Pop that case open, give it a good cleaning, make sure everything is seated properly.

    The problem motherboard btw was a asus prime a320m-k.
      My Computers


  3. Posts : 12
    Windows 10 Pro
    Thread Starter
       #3

    I haven't had any issues like that. It just hard crashes goes to black screen and boots back up. The only thing I can find is the event viewer saying Kernel-Power, Event ID: 41, Level: Critical.

    I did open up the case and clean it out and I re seated the RAM. I also ran SFC /scannow it said it corrected some corrupt files but still not sure what the cause of my issue is.
      My Computer


  4. Posts : 1,538
    Windows 8.1 Enterprise x64
       #4

    Send files from C:\Windows\LiveKernelReports
      My Computer


  5. Posts : 12
    Windows 10 Pro
    Thread Starter
       #5

    Ok, I zipped up the watchdog folder that was in there.

    Attachment 262085
      My Computer


  6. Posts : 1,538
    Windows 8.1 Enterprise x64
       #6

    Test your GPU with FurMark - FurMark - GPU Stress Test
      My Computer


  7. Posts : 12
    Windows 10 Pro
    Thread Starter
       #7

    Attachment 262090
    I let the test run for about 24 minutes, but it hasn't crashed yet how long should I let it run?

    Should I try a different GPU and see if my system still crashes?
      My Computer


  8. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #8

    30-40 mins is usually enough to pick up any problems.

    If you have a spare GPU you could try this to see if the display behaves better.

    If the GPU hardware is not the problem it could simply be the graphics driver needs to be reverted to an older version.
      My Computers


  9. Posts : 12
    Windows 10 Pro
    Thread Starter
       #9

    Ok, Technically I'm at work right now. But I will setup furmark to run for an hour when I get home and post the results.

    I will also switch out the GPU no matter what the results are and see if the system will crash again.

    I'm guessing if it crashes with a different GPU would the issue be pointing to my mobo then?

    - - - Updated - - -

    Well, looks like the computer crashed again 5 hours ago. I checked the watchdog folder and no new dmp files were created. I'm going to start furmark test and see if it causes the system to crash

    - - - Updated - - -

    Attachment 262152
    Well furmark ran a little over an hour and the system didn't crash. I'm still going to swap out my GPU and see if it crashes but I'm starting to think the GPU isn't the problem.

    I went back 1 version of my GPU driver yesterday, but my computer still crashed mid day today at random.

    - - - Updated - - -

    Okay so I installed my old GPU Nvidia GTX 970. Yesterday when I was playing red dead 2 I could get my system to crash within 15 to 20 minutes. I played for almost an hour now and my system hasn't crashed.

    Originally my system started crashing at random when I wasn't even on the system like earlier today. So, I'm kind of in a wait and see I guess for now. I also did another V2 capture if that helps at all.

    Attachment 262168

    Thanks again for all the help.
      My Computer


  10. Posts : 246
    Windows 10 Pro
       #10

    Crashed you mean reboot/restart with KERNEL 41 POWER in event log without bugcheck?

    Also windows/livekernelreports/32kwatchdog.dmp was created ?
      My Computer


 

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