DPC_WATCHDOG_VIOLATION caused by hal.dll + ntoskrnl.exe

CyberSpark · 03 Jan 2020

I got this brand new gaming computer. Acer Nitro 5 right after summer. It worked for a good while but now it's getting BSODs with the error code DPC_WATCHDOG_VIOLATION. recently I got Bluescreen Viewer, and it told me the two files hal.dll + ntoskrnl.exe may be causing the issues, but I'm not sure. the computer runs an i5 processor, 8 gigs of ram, I'm not much of a computer guy so I can't really say what other parts this computer has, let alone name each one off individually. I don't know what is wrong exactly, but I would like to find out and fix this. This is what I got from the collection software that I was told to use to get the BSOD info:
LAPTOP-RLGFJVDI-(2020-01-03_20-34-21).zip - Google Drive

zbook · 03 Jan 2020

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic RECOVEROS get DebugInfoType
10) bcdedit /enum {badmemory}

11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

12) Make sure that there is no over clocking while troubleshooting

13) Increase the free space on C: drive to > 30 GB
https://support.microsoft.com/en-us/...up-drive-space

14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

15) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

16) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

17) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

18) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10

19) Update: iastorac.sys
Intel Chipset drivers

Code:

iaStorAC     Intel(R) Chipset SATA/ Intel(R) Chipset SATA/ Kernel        Boot       Running    OK         TRUE        FALSE        4,096             929,792     0          7/8/2019 2:23:04 PM    C:\Windows\system32\drivers\iaStorAC.sys         4,096

https://answers.microsoft.com/en-us/...0-8d22254aa1c1

Product Support | Acer United Kingdom

Intel(R) Driver & Support Assistant

Code:

Name	Intel(R) Chipset SATA/PCIe RST Premium Controller
Manufacturer	Intel Corporation
Status	OK
PNP Device ID	PCI\VEN_8086&DEV_282A&SUBSYS_13311025&REV_10\3&11583659&0&B8
Memory Address	0xA4390000-0xA4397FFF
Memory Address	0xA43AB000-0xA43AB0FF
I/O Port	0x00005080-0x00005087
I/O Port	0x00005088-0x0000508B
I/O Port	0x00005060-0x0000507F
Memory Address	0xA4300000-0xA437FFFF
IRQ Channel	IRQ 4294967294
IRQ Channel	IRQ 4294967293
IRQ Channel	IRQ 4294967292
IRQ Channel	IRQ 4294967291
IRQ Channel	IRQ 4294967290
IRQ Channel	IRQ 4294967289
IRQ Channel	IRQ 4294967288
IRQ Channel	IRQ 4294967287
IRQ Channel	IRQ 4294967286
IRQ Channel	IRQ 4294967285
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\IASTORAC.SYS (17.5.2.1024, 1,012.00 KB (1,036,288 bytes), 7/31/2019 12:42 AM)

Code:

iastorac	Intel(R) Chipset SATA/PCIe RST Premium Controller	c:\windows\system32\drivers\iastorac.sys	Kernel Driver	Yes	Boot	Running	OK	Normal	No	Yes

Code:

Intel(R) RST HFC Disable Service	HfcDisableService	Stopped	Disabled	Own Process	c:\windows\system32\driverstore\filerepository\iastorac.inf_amd64_6ca78a08b838e305\hfcdisableservice.exe	Ignore	LocalSystem	0

Code:

Intel(R) Storage Middleware Service	RstMwService	Running	Auto	Own Process	c:\windows\system32\driverstore\filerepository\iastorac.inf_amd64_6ca78a08b838e305\rstmwservice.exe	Normal	LocalSystem	0

Code:

12/21/2019 6:24 AM	Windows Error Reporting	Fault bucket 0x133_DPC_iaStorAC!RmpiAcquireSpinLock, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 214f4fb0-1e0a-49be-a756-b1f90f9e3f6d

Problem signature:
P1: 133
P2: 0
P3: 501
P4: 500
P5: fffff80431f73358
P6: 10_0_18363
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\122119-30640-01.dmp
\\?\C:\Windows\TEMP\WER-30875-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E94.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8EA4.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8EB3.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8ED3.tmp.txt
\\?\C:\Windows\Temp\WERDBF9.tmp.WERDataCollectionStatus.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_719877a51672988bdc1375f65db97bcf6191efd_00000000_cab_e0f5dca4-7769-4005-8d97-36f437694f0b

Analysis symbol: 
Rechecking for solution: 0
Report Id: d5d1c2df-8b43-4390-b405-6f99fc8d180e
Report Status: 2147483648
Hashed bucket: 
Cab Guid: 0

Code:

iaStorAC.sys Mon Jul  8 12:23:04 2019 (5D239818)

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 15.4 GB
Total Space: 121.0 GB
File System: NTFS
      Model: KINGSTON RBUSNS8154P3128GJ1

      Drive: D:
 Free Space: 896.6 GB
Total Space: 953.9 GB
File System: NTFS
      Model: WDC WD10SPZX-21Z10T0

Code:

Event[9151]:
  Log Name: System
  Source: disk
  Date: 2020-01-03T15:54:26.232
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-RLGFJVDI
  Description: 
The device, \Device\Harddisk1\DR1, has a bad block.

Event[9152]:
  Log Name: System
  Source: disk
  Date: 2020-01-03T15:54:26.233
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-RLGFJVDI
  Description: 
The device, \Device\Harddisk1\DR1, has a bad block.

Event[9153]:
  Log Name: System
  Source: disk
  Date: 2020-01-03T15:54:26.234
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-RLGFJVDI
  Description: 
The device, \Device\Harddisk1\DR1, has a bad block.

CyberSpark · 04 Jan 2020

Another issue I keep having is that it bluescreens during important processes like this. I'm gonna put it into safe mode with networking.

- - - Updated - - -

This computer constantly bluescreens when I try to do something, going into safe mode prevents me from doing some of those actions, and every time I try to do one of those actions in normal mode, it bluescreens during the process. I have no ideas here and I really need help.

zbook · 04 Jan 2020

Perform step #19 now.

Boot into Safe Mode on Windows 10

CyberSpark · 04 Jan 2020

Ok. Now what?

- - - Updated - - -

iastorac.sys where do I find it?

- - - Updated - - -

It bluescreened in safe mode.

zbook · 04 Jan 2020

Perform the steps in any order.

These can be performed overnight in safe mode:

a) HD Tune full error scan
b) Sea Tools for Windows long generic test

These can also be performed overnight:
chkdsk /r /v C:
chkdsk /r /v D:

Step #19 has text and images on how to update, uninstall and reinstall drivers.

The Acer website link was provided as the source for the replacement driver.

Update: iastorac.sys
Intel Chipset drivers

CyberSpark · 04 Jan 2020

I don't have the money for HD Tune.

zbook · 04 Jan 2020

All steps are free:

Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

CyberSpark · 04 Jan 2020

It bluescreens in safe mode now. Amazing.

zbook · 04 Jan 2020

There are multiple steps that need to be performed.

BSOD in safe mode typically indicate malfunctioning hardware.

The logs displayed problems with the HD.

Chkdsk switches can be ran now.