Hey Guys and Gals,
so recently i have come home to my PC being restarted and not sure why, it has just started fairly recently like within the last 3-4 days for sure Running Windows 10 Pro 1909 OS Build 18363.535, today i was home when i got the BSOD and saw the Stop code BAD_POOL_CALLER.
i have attached the the BIOS Dumps
please let me know if i have missed anything
Attachment 258795
Hi LurkingCrayon,
Welcome to TF's BSOD forum.
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) bcdedit /enum {badmemory}
10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
11) Make sure that there is no over clocking while troubleshooting
12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
13) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread
14) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
15) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
16) Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance
17) Uninstall Malwarebytes using the applicable uninstall tool:
https://downloads.malwarebytes.com/file/mb_clean
18) Malwarebytes can be reinstalled in one week if there are no BSOD or unexpected shutdowns or restarts
19) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10
I also see that Bitdefender was implicated in two of the BSOD dumps.
Please uninstall Bitdefender and see if it makes a difference. I have known situations in the past where Bitdefender and Malwarebytes have not worked well together.
Code:Unable to load image \SystemRoot\system32\DRIVERS\bddci.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for bddci.sys Unable to load image \SystemRoot\system32\DRIVERS\atc.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for atc.sys
When available please update the progress with steps in post #2.
Microsoft Windows [Version 10.0.18363.535]
(c) 2019 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>dism /online /cleanup-image /scanhealth
Deployment Image Servicing and Management tool
Version: 10.0.18362.1
Image Version: 10.0.18363.535
[==========================100.0%==========================] The component store is repairable.
The operation completed successfully.
C:\Windows\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.18362.1
Image Version: 10.0.18363.535
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\MATT-PC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.
C:\Windows\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\MATT-PC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.
C:\Windows\system32>bcdedit /enum {badmemory}
RAM Defects
-----------
identifier {badmemory}
C:\Windows\system32>
1) These can be run overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) chkdsk /r /v C:
2) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
3) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
There were a large number of drive log entries.
When available please post results for tests on all drives.
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