Laptop needs to be hard shutdown many times to turn on - Black screen

Kutabarie · 17 Nov 2019

I've had this problem for more than a year now, and it has only been getting worse. Whenever I turn on the laptop from a shutdown or a long sleep, the lights turn on and noises are made, but the screen never turns on. I tried pushing buttons around to see if the laptop is on but the screen is not, but that doesn't seem to be the case. At this point, I would need to press on the power button for 5 seconds to do a hard-shutdown, and I might have to do that several times before it works. Now for a brief explanation to how this problem evolved: About a year ago, I only got the occasional BSoD while using the laptop. It then restarts, and that's that. About four months ago, when I turn the laptop on, it would get to the login screen, and crashes to a black screen after 5-20 seconds, and restarts. It would work fine afterwards. Now about a month ago, my current problem started happening, which is I turn laptop on, it's a black screen, and sometimes I see the drive LED blinking. I do a hard-shutdown and turn it on again, and the same thing usually happens. On the third time, I get booted to windows recovery, I choose to just start windows, and at this point it might or might now crash and restart at the login screen.

This issue has been a real pain in the arse, and whatever I read indicates a hardware issue, specifically the discrete graphics card, but I don't know how to check that. I tried running FurMark, and it ran fine for a while, but I stopped at the 80 degrees mark. I was suspecting I had accidentally messed some hardware connections up or something because I've been religiously opening the back of the laptop and cleaning the fans with pressurized air, because lent builds up pretty fast, and I play games a lot on my laptop. I'm not sure it helps, but i'm also posting an open back picture of the laptop. I really hope someone can help me with this dilemma, or I might have to buy a new laptop soon enough.

I will be including the VM diagnostics file, but I will briefly put my system information here anyways:

Windows ver: 1903 build 18362.476
Brand: Clevo P650RS-G
Graphics Card: Integrated, Intel HD 530. Discrete, Nvidia GTX 1070
RAM: 2x8 GB

Edwin · 17 Nov 2019

Do you see your cursor on the black screen?

Kutabarie · 17 Nov 2019

No, I don't. Like I said, it doesn't seem like the screen turns on at all.

Edwin · 17 Nov 2019

Kutabarie said:

No, I don't. Like I said, it doesn't seem like the screen turns on at all.

Okay, it could still be that Explorer is not loading; been happening a lot!

Try:
at the black screen press Ctrl+Alt+Delete, choose Task Manager, on Task Manager choose File Tab, Run New Task, in dialog type explorer.exe and hit Enter...

Kutabarie · 17 Nov 2019

Edwin said:

Okay, it could still be that Explorer is not loading; been happening a lot!

Try:
at the black screen press Ctrl+Alt+Delete, choose Task Manager, on Task Manager choose File Tab, Run New Task, in dialog type explorer.exe and hit Enter...

I tried pressing Ctrl+Alt+Delete before, but it doesn't show anything at all. I tried different button combinations to see if any result in a response, but nothing does.

zbook · 18 Nov 2019

Hi Kutabarie,

Please perform the following steps:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) bcdedit /enum {badmemory}

10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

11) Open the website for the computer or motherboard manufacturer to view the drivers/BIOS and post a URL or hyperlink into the thread.

12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

13) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

14) Run Memtest86 version 8.2 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 Memory Testing Tool
Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.

15) For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive