BSOD Page Fault in NonPaged Area with WU KB4517389 & KB4522355


  1. Posts : 5
    Windows 10 64 bit Ver. 1703
       #1

    BSOD Page Fault in NonPaged Area with WU KB4517389 & KB4522355


    Windows 10 x64 1903 (OS Build 18362.388)
    When installing from Windows Update or stand alone, update fails with Page Fault on NonPaged Area upon reboot.
    stop code 0x800f0845.
    This is happening with both KB4517389 and KB4522355.
    To date, I have taken the following actions with no success at installing either of these updates:
    1. chkdsk /f /r.
    2. DISM /Online Cleanup-Image /Restore Health
    3. SFC /scannow
    4. Attempt updates to video and audio drivers.
    5. Change Windows page from from Automatically manage to a set size.
    6. Full RAM check.

    Here is the link to the Dropbox V2 log collector result file:
    Dropbox - HTPC-1-(2019-10-28_11-46-03).zip - Simplify your life

    Thanks for any help.
    Jeff
      My Computers


  2. Posts : 5,185
    64bit Win 10 Pro ver 21H2
       #2

    The crashes seem to be due to an old driver for the ArcSoft Total Media Theatre 6. This product needs updating if it is possible to do so. If not you might need to uninstall it and see if it makes a difference.

    FAILURE_BUCKET_ID: AV_R_INVALID_ArcCtrl!unknown_function

    Code:
    0: kd> lmvm ArcCtrl
    Browse full module list
    start             end                 module name
    fffff800`7f200000 fffff800`7f52b000   ArcCtrl  T (no symbols)           
        Loaded symbol image file: ArcCtrl.sys
        Image path: \SystemRoot\system32\drivers\ArcCtrl.sys
        Image name: ArcCtrl.sys
        Browse all global symbolsfunctionsdata
    Timestamp:        Wed Aug 21 07:39:46 2013 (521460B2)
        CheckSum:         003327CF
        ImageSize:        0032B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
      My Computers


  3. Posts : 5
    Windows 10 64 bit Ver. 1703
    Thread Starter
       #3

    Removed Total Media Theatre, still bsod on install of KB4517389


    Uninstalled Arcsoft Total Media Theatre and rebooted, then tried stand alone install of KB4517389. Same issue arose, page fault in nonpaged area after install reboot. System went into autorepair, then undoing changes, then booted OK.
    Ran new log file generator, and the new zip is at:
    Dropbox - HTPC-1-(2019-10-29_10-17-30).zip - Simplify your life
    Thanks for looking again.
    Jeff
      My Computers


  4. Posts : 5,185
    64bit Win 10 Pro ver 21H2
       #4

    The same driver (ArcCtrl.sys) is showing up so I suspect that it was not removed by the uninstall process. It may also be part of the ArcSoft ShowBiz software which is still on your system.
      My Computers


  5. Posts : 5
    Windows 10 64 bit Ver. 1703
    Thread Starter
       #5

    Will remove ShowBiz and try again


    philc43 said:
    The same driver (ArcCtrl.sys) is showing up so I suspect that it was not removed by the uninstall process. It may also be part of the ArcSoft ShowBiz software which is still on your system.
    Got it. Considered removing ShowBiz at the same time as TMT, guess I should have. Will remove and try again.

    - - - Updated - - -

    Nothing easy. ShowBiz uninstaller fails. Will try and remove with Revo.

    - - - Updated - - -

    That solved the issue. KB4517389 & KB4522355 installed without errors after removing ArcSoft TMT and ShowBiz.
    Would not have found root cause without your help. Thanks a million!
    Jeff
      My Computers


  6. Posts : 5,185
    64bit Win 10 Pro ver 21H2
       #6

    You are welcome!
      My Computers


 

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