DXKRNL Bluescreen in CS:GO, Starcraft 2

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  1. Posts : 9
    Windows 10
       #1

    DXKRNL Bluescreen in CS:GO, Starcraft 2


    Hello everyone!

    I have recently purchased an Acer Predator 300 PH317-53 with the following specs:

    9750h, 16 GB DDR4 in dual channel, RTX 2060, 500 GB SSD and 1 TB HDD.

    It has been running very well, with good temperatures and scoring very high in many benchmarks, stress tests and highly intensive games, but I have some issues while playing CS:GO and sometimes it happens in SC2 aswell.

    After anywhere between 5 and 45 minutes of playing those 2 games, I either get a blue screen directly, or the game video freezes/goes black and only the sound and apparently my input continues, and wont start again, requiring a reboot that usually leads to the same BSOD and it often requires multiple restarts until my display turns back on.

    BSOD Error: VIDEO_DXGKRNL_FATAL_ERROR

    I have tried the following: Clean install of all drivers, Clean install of the games in question, updating windows, .net, directx, firmware/bios update, older nVidia drivers, Clean windows install with all previous steps.

    https://filestore.community.support....4d?upload=true

    I have also uploaded my mini-dump file and the link can be found below.

    Gofile - File sharing platform, anonymous and free

    Any help would be greatly appreciated, as I find it hard to believe that this is a hardware issue as it runs many intensive games/applications with very good performance, the temps and everything are optimal.
      My Computer


  2. Posts : 2,078
    Windows 10 Pro
       #2

    What brand is your GPU? Can you post a screen shot of your device manager.
      My Computer


  3. Posts : 9
    Windows 10
    Thread Starter
       #3

    Plankton said:
    What brand is your GPU? Can you post a screen shot of your device manager.
    I'm running an nVidia RTX 2060 (notebook)

    Attachment 252354
      My Computer


  4. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Please see posting instructions.
      My Computer


  5. Posts : 9
    Windows 10
    Thread Starter
       #5

    zbook said:
    Please see posting instructions.
    Forgot to post link, sorry
      My Computer


  6. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    See posting instructions:

    a) upload into the thread
    or
    b) use one of the following share links:
    one drive
    drop box
    google drive
    amazon
      My Computer


  7. Posts : 9
    Windows 10
    Thread Starter
       #7

    zbook said:
    See posting instructions:

    a) upload into the thread
    or
    b) use one of the following share links:
    one drive
    drop box
    google drive
    amazon
    Corrected that in the previous post, excuse me

    Can't seem to edit the main one
      My Computer


  8. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    New computers should not be having BSOD.

    Consider contacting Acer for a Return Merchandise Authorization (RMA).

    If you want to troubleshoot that can be performed by replacing drivers.

    Recurrent misbehaving drivers are often due to malfunctioning hardware (reason for RMA),
      My Computer


  9. Posts : 9
    Windows 10
    Thread Starter
       #9

    zbook said:
    New computers should not be having BSOD.

    Consider contacting Acer for a Return Merchandise Authorization (RMA).

    If you want to troubleshoot that can be performed by replacing drivers.

    Recurrent misbehaving drivers are often due to malfunctioning hardware (reason for RMA),
    I have replaced the drivers and reinstalled windows multiple times, it does not help :-(

    I find it very weird that this issue is only reccuring in those 2 games though, how could it be a hardware issue?
      My Computer


  10. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    You can consume time troubleshooting.

    It's best to RMA to Acer.

    If the problems reoccur after the warranty expires then what will you do?

    Again there are drivers that can be replaced that were misbehaving in the dump files.

    New computers should not be having BSOD.
      My Computer


 

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