HP Probook470 G1 Shutdown Issue

1) Create a new restore point:
Create System Restore Point in Windows 10

2) Learn the reset and bootmode commands to turn off the tool

3) Customize the tool to test all non-Microsoft drivers and start testing with the three tests displayed in the Ten Forums link

4) Plan to use the tool for 48 hours and after the last BSOD an additional 36 hours

5) There can be performance problems and slow boot while using the tool.

6) If there are no BSOD for several hours then increase the customized tests by 3 -5 / hour to the approximate 19 customized tests in the Microsoft link.

7) If there are any performance or boot problems reduce the number of simultaneous tests

8) For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

Thanks for the instructions!

I will be back when I collect all of the logs needed.

I was busy for few days and I delayed the test.
However, it looks like the problem is gone... Laptop now go to sleep mode and shutdown without any problems...
I am not sure how and why... Should I still proceed and do Windows driver verification?

Please upload each a new V2 and DM:

BSOD - Posting Instructions

Hi,

Problem went back so I did Windows Driver Verify.

Here are new logs.
Did it found driver that is bugging me whole this time?
Logs.zip - Google Drive

Download new drivers from the HP website for: HpqKbFiltr64.sys

https://support.hp.com/us-en/drivers...17?sku=E9Y75EA

https://answers.microsoft.com/en-us/...0-8d22254aa1c1

Code:

hpqkbfiltr	HpqKbFilter Driver	c:\windows\system32\drivers\hpqkbfiltr64.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No

Code:

HpqKbFiltr   HpqKbFilter Driver     HpqKbFilter Driver     Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096             12,288      0          25-Apr-14 10:41:52 PM  C:\Windows\system32\drivers\HpqKbFiltr64.sys     4,096

Code:

18-Nov-19 12:24 PM	Windows Error Reporting	Fault bucket 0xc4_2000_VRF_HpqKbFiltr64!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 48d8ea8e-98cb-44d6-b1c8-fe788ad5ce79

Problem signature:
P1: c4
P2: 2000
P3: fffff808c1d8184f
P4: 0
P5: 45616246
P6: 10_0_18362
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\111819-10734-01.dmp
\\?\C:\Windows\TEMP\WER-42046-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4A3.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4C3.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4F1.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE511.tmp.txt
\\?\C:\Windows\Temp\WER2AA6.tmp.WERDataCollectionStatus.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c4_3fcfa830a5d174e2d42b65eaf2ead5d530a6fe74_00000000_cab_32b3daff-f325-4fb6-972e-7e915e573b13

Analysis symbol: 
Rechecking for solution: 0
Report Id: 6135823b-5fcd-40ee-a540-c2a5e224726d
Report Status: 268435456
Hashed bucket: 
Cab Guid: 0

Code:

HpqKbFiltr64.sys Fri Apr 25 15:41:52 2014 (535AC890)

Thanks a lot!

So, I was googling around and found that file is Keyboard Driver, witch is associated with Hp Hotkey Support driver.
I tried few version I found on the internet but problem stayed the same.

Do you have any tip for me? Am I right about connection between keyboard and hotkey driver?

Thanks for your help, you are the MVP!!

Fn + esc opens HP system information.

Product name
Product number
Software build number
Total memory
Processor name
System BIOS
Keyboard revision
Serial number
Feature byte

Make a new restore point:
Create System Restore Point in Windows 10

This is a trial and error step:
https://support.hp.com/us-en/document/c06085861

This is in addition to the misbehaving driver in the prior post.

These can all be downloaded and installed over existing drivers.
If prompted reinstall then perform windows updates.
Driver-Keyboard, Mouse and Input Devices (5)

See if this works on the computer.
It replaces HP software assistant and HP softpaq download manager:
https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html