You should remove that serialnumber ASAP.Product name : HP ProBook 470 G1
Product number: E9Y75EA#ABD
Software build number: 10.0.18362 Build 18362
Total memory: 16.00GB (15.94 GB System + 64 MB Video)
Processor name: Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
System BIOS: 01.49 - 08/29/2019
Keyboard revision: KBC Version 12.F4
Serial number: *
Feature byte: I do not know where to find this one
This did not solved the problem sadly.
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Attachment 256004
It seems like my build of Windows 10 is not supported.
Is it possible solution to downgrade to older Windows build?
See if you can get free HP support on this as they typically ask for serial and product at the start of support.
Or post the question in the HP forum.
I have full trust in you, so I can pass it to you if you want.
Anyway, I will try to get support from HP and post results here.
Thank you for your help and assist, I really thought this is helpless situation!
Thanks once again!
Please upload a new V2.
Attachment 256833
Here you go.
Current driver I am running works better but I still have the same issue, just less frequently.
Also, Windows Update can not be completed although computer restarts "normally", without issues that I can see.
The last BSOD was on 11/26.
There was no dump file.
Turn on Windows driver verifier and run for 48 hours:
https://answers.microsoft.com/en-us/...3-c48669e4c983
In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
Can the ST2000 drive be removed?
Place the computer in safe mode and repeat HD Tune testing: Health > post image into the thread
Consider replacing the drive: (follow HD Tune, Crystal Disk, and HD Sentinel trends)
Crucial System Scanner | Crucial.com
Code:------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 157.5 GB Total Space: 228.4 GB File System: NTFS Model: GIGABYTE GP-GSTFS31240GNTD Drive: D: Free Space: 999.6 GB Total Space: 1007.7 GB File System: NTFS Model: ST2000LM007-1R8174 Drive: F: Free Space: 860.6 GB Total Space: 900.0 GB File System: NTFS Model: ST2000LM007-1R8174
I will try that and be back with the results.
Thanks a lot for your help!
Here are those tabs.
Attachment 269845Attachment 269846
I will try to remove the drive and come back with results.
Please let me know if this screenshots say something helpful.
Thanks a lot for your support!
This tread is old.
What are the current problems?
Please upload new V2 and DM results:
BSOD - Posting Instructions
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