HP Probook470 G1 Shutdown Issue

Page 4 of 5 FirstFirst ... 2345 LastLast

  1. Posts : 58
    Version 10.0.22000.258
       #31

    uroscamper said:
    Product name : HP ProBook 470 G1
    Product number: E9Y75EA#ABD
    Software build number: 10.0.18362 Build 18362
    Total memory: 16.00GB (15.94 GB System + 64 MB Video)
    Processor name: Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    System BIOS: 01.49 - 08/29/2019
    Keyboard revision: KBC Version 12.F4
    Serial number: *
    Feature byte: I do not know where to find this one
    You should remove that serialnumber ASAP.
      My Computer


  2. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #32

    zbook said:
    Fn + esc opens HP system information.


    This is a trial and error step:
    https://support.hp.com/us-en/document/c06085861
    This did not solved the problem sadly.

    - - - Updated - - -

    Attachment 256004

    It seems like my build of Windows 10 is not supported.
    Is it possible solution to downgrade to older Windows build?
      My Computer


  3. Posts : 39,962
    windows 10 professional version 1607 build 14393.969 64 bit
       #33

    See if you can get free HP support on this as they typically ask for serial and product at the start of support.
    Or post the question in the HP forum.
      My Computer


  4. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #34

    I have full trust in you, so I can pass it to you if you want.

    Anyway, I will try to get support from HP and post results here.

    Thank you for your help and assist, I really thought this is helpless situation!
    Thanks once again!
      My Computer


  5. Posts : 39,962
    windows 10 professional version 1607 build 14393.969 64 bit
       #35

    Please upload a new V2.
      My Computer


  6. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #36

    Attachment 256833

    Here you go.

    Current driver I am running works better but I still have the same issue, just less frequently.
    Also, Windows Update can not be completed although computer restarts "normally", without issues that I can see.
      My Computer


  7. Posts : 39,962
    windows 10 professional version 1607 build 14393.969 64 bit
       #37

    The last BSOD was on 11/26.
    There was no dump file.

    Turn on Windows driver verifier and run for 48 hours:
    https://answers.microsoft.com/en-us/...3-c48669e4c983


    In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread





    Can the ST2000 drive be removed?

    Place the computer in safe mode and repeat HD Tune testing: Health > post image into the thread

    Consider replacing the drive: (follow HD Tune, Crystal Disk, and HD Sentinel trends)
    Crucial System Scanner | Crucial.com


    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 157.5 GB
    Total Space: 228.4 GB
    File System: NTFS
          Model: GIGABYTE GP-GSTFS31240GNTD
    
          Drive: D:
     Free Space: 999.6 GB
    Total Space: 1007.7 GB
    File System: NTFS
          Model: ST2000LM007-1R8174
    
          Drive: F:
     Free Space: 860.6 GB
    Total Space: 900.0 GB
    File System: NTFS
          Model: ST2000LM007-1R8174
      My Computer


  8. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #38

    I will try that and be back with the results.

    Thanks a lot for your help!
      My Computer


  9. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #39

    Update


    Here are those tabs.

    Attachment 269845Attachment 269846

    I will try to remove the drive and come back with results.

    Please let me know if this screenshots say something helpful.

    Thanks a lot for your support!
      My Computer


  10. Posts : 39,962
    windows 10 professional version 1607 build 14393.969 64 bit
       #40

    This tread is old.

    What are the current problems?

    Please upload new V2 and DM results:
    BSOD - Posting Instructions
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 17:31.
Find Us




Windows 10 Forums