HP Probook470 G1 Shutdown Issue

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  1. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    1) Create a new restore point:
    Create System Restore Point in Windows 10

    2) Learn the reset and bootmode commands to turn off the tool

    3) Customize the tool to test all non-Microsoft drivers and start testing with the three tests displayed in the Ten Forums link

    4) Plan to use the tool for 48 hours and after the last BSOD an additional 36 hours

    5) There can be performance problems and slow boot while using the tool.

    6) If there are no BSOD for several hours then increase the customized tests by 3 -5 / hour to the approximate 19 customized tests in the Microsoft link.

    7) If there are any performance or boot problems reduce the number of simultaneous tests

    8) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  2. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #22

    Thanks for the instructions!

    I will be back when I collect all of the logs needed.
      My Computer


  3. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #23

    Update


    I was busy for few days and I delayed the test.
    However, it looks like the problem is gone... Laptop now go to sleep mode and shutdown without any problems...
    I am not sure how and why... Should I still proceed and do Windows driver verification?
      My Computer


  4. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #24

    Please upload each a new V2 and DM:

    BSOD - Posting Instructions
      My Computer


  5. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #25

    Update


    Hi,

    Problem went back so I did Windows Driver Verify.

    Here are new logs.
    Did it found driver that is bugging me whole this time?
    Logs.zip - Google Drive
      My Computer


  6. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #26

    Download new drivers from the HP website for: HpqKbFiltr64.sys

    https://support.hp.com/us-en/drivers...17?sku=E9Y75EA

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    Code:
    hpqkbfiltr	HpqKbFilter Driver	c:\windows\system32\drivers\hpqkbfiltr64.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No
    Code:
    HpqKbFiltr   HpqKbFilter Driver     HpqKbFilter Driver     Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096             12,288      0          25-Apr-14 10:41:52 PM  C:\Windows\system32\drivers\HpqKbFiltr64.sys     4,096
    Code:
    18-Nov-19 12:24 PM	Windows Error Reporting	Fault bucket 0xc4_2000_VRF_HpqKbFiltr64!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 48d8ea8e-98cb-44d6-b1c8-fe788ad5ce79
    
    Problem signature:
    P1: c4
    P2: 2000
    P3: fffff808c1d8184f
    P4: 0
    P5: 45616246
    P6: 10_0_18362
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\111819-10734-01.dmp
    \\?\C:\Windows\TEMP\WER-42046-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4A3.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4C3.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4F1.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE511.tmp.txt
    \\?\C:\Windows\Temp\WER2AA6.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c4_3fcfa830a5d174e2d42b65eaf2ead5d530a6fe74_00000000_cab_32b3daff-f325-4fb6-972e-7e915e573b13
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6135823b-5fcd-40ee-a540-c2a5e224726d
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    HpqKbFiltr64.sys Fri Apr 25 15:41:52 2014 (535AC890)
      My Computer


  7. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #27

    Thanks a lot!

    So, I was googling around and found that file is Keyboard Driver, witch is associated with Hp Hotkey Support driver.
    I tried few version I found on the internet but problem stayed the same.

    Do you have any tip for me? Am I right about connection between keyboard and hotkey driver?

    Thanks for your help, you are the MVP!!
      My Computer


  8. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #28

    Fn + esc opens HP system information.

    Product name
    Product number
    Software build number
    Total memory
    Processor name
    System BIOS
    Keyboard revision
    Serial number
    Feature byte

    Make a new restore point:
    Create System Restore Point in Windows 10

    This is a trial and error step:
    https://support.hp.com/us-en/document/c06085861

    This is in addition to the misbehaving driver in the prior post.
      My Computer


  9. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    These can all be downloaded and installed over existing drivers.
    If prompted reinstall then perform windows updates.
    Driver-Keyboard, Mouse and Input Devices (5)

    See if this works on the computer.
    It replaces HP software assistant and HP softpaq download manager:
    https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html
      My Computer


  10. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #30

    Product name : HP ProBook 470 G1
    Product number: E9Y75EA#ABD
    Software build number: 10.0.18362 Build 18362
    Total memory: 16.00GB (15.94 GB System + 64 MB Video)
    Processor name: Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    System BIOS: 01.49 - 08/29/2019
    Keyboard revision: KBC Version 12.F4
    Serial number: @hajen told that I should remove this information
    Feature byte: I do not know where to find this one
    Last edited by uroscamper; 20 Nov 2019 at 06:59.
      My Computer


 

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