HP Probook470 G1 Shutdown Issue

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  1. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    Please make sure Windows is properly activated.

    https://support.microsoft.com/en-us/...-phone-numbers
      My Computer


  2. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #12

    zbook said:
    Please make sure Windows is properly activated.

    https://support.microsoft.com/en-us/...-phone-numbers
    Now all should be fixed up, legal key is applied and Windows is activated.

    Attachment 252785
      My Computer


  3. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    1) Please indicate the steps that were made to fix each the piracy and the activation

    2) There were 2 crashes or unexpected shutdowns /restarts.
    There were no BSOD seen in the logs.


    3) The computer has mismatched RAM.
    When were each RAM module installed?
    Did they come from HP?

    Code:
    Location     : Top - Slot 1 (top)
    BankLabel    : BANK 0
    Manufacturer : Hynix/Hyundai
    MemoryType   : DDR3
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 1600
    Serial       : 0E30C825
    PartNumber   : HMT41GS6BFR8A-PB  
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : Top - Slot 2 (under)
    BankLabel    : BANK 2
    Manufacturer : Micron
    MemoryType   : DDR3
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 1600
    Serial       : 11BBC84C
    PartNumber   : 16KTF1G64HZ-1G9P1 
    ECC          : False
    TypeDetail   : {Synchronous}

    4) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    5) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /scanhealth
    9) dism /online /cleanup-image /restorehealth
    10) sfc /scannow
    11) Powercfg -h off
    12) wmic recoveros set autoreboot = false
    13) wmic recoveros set DebugInfoType = 7
    14) bcdedit /enum {badmemory}

    15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    16) Make sure that there is no over clocking while troubleshooting.

    17) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    18) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    19) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10



    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 156.0 GB
    Total Space: 228.4 GB
    File System: NTFS
          Model: GIGABYTE GP-GSTFS31240GNTD
    
          Drive: D:
     Free Space: 999.6 GB
    Total Space: 1007.7 GB
    File System: NTFS
          Model: ST2000LM007-1R8174
    
          Drive: F:
     Free Space: 860.7 GB
    Total Space: 900.0 GB
    File System: NTFS
          Model: ST2000LM007-1R8174
      My Computer


  4. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #14

    zbook said:
    1) Please indicate the steps that were made to fix each the piracy and the activation

    2) There were 2 crashes or unexpected shutdowns /restarts.
    There were no BSOD seen in the logs.


    3) The computer has mismatched RAM.
    When were each RAM module installed?
    Did they come from HP?

    Code:
    Location     : Top - Slot 1 (top)
    BankLabel    : BANK 0
    Manufacturer : Hynix/Hyundai
    MemoryType   : DDR3
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 1600
    Serial       : 0E30C825
    PartNumber   : HMT41GS6BFR8A-PB  
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : Top - Slot 2 (under)
    BankLabel    : BANK 2
    Manufacturer : Micron
    MemoryType   : DDR3
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 1600
    Serial       : 11BBC84C
    PartNumber   : 16KTF1G64HZ-1G9P1 
    ECC          : False
    TypeDetail   : {Synchronous}

    4) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    5) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /scanhealth
    9) dism /online /cleanup-image /restorehealth
    10) sfc /scannow
    11) Powercfg -h off
    12) wmic recoveros set autoreboot = false
    13) wmic recoveros set DebugInfoType = 7
    14) bcdedit /enum {badmemory}

    15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    16) Make sure that there is no over clocking while troubleshooting.

    17) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    18) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    19) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10



    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 156.0 GB
    Total Space: 228.4 GB
    File System: NTFS
          Model: GIGABYTE GP-GSTFS31240GNTD
    
          Drive: D:
     Free Space: 999.6 GB
    Total Space: 1007.7 GB
    File System: NTFS
          Model: ST2000LM007-1R8174
    
          Drive: F:
     Free Space: 860.7 GB
    Total Space: 900.0 GB
    File System: NTFS
          Model: ST2000LM007-1R8174
    Hi,
    Thanks for the instructions.

    I covered the most of my tasks. Here are the results.

    1) I went to my collage computer service and they fixed it up. I am not sure exactly what was the process but they said that now I have 100% legit Windows.

    2) I am not sure what to say about this. I did not experienced any unexpected shutdown except BSOD (screenshot from first post) on every shutdown in normal mode ever. (it does not happen in safe mode)

    3) I do understand, however I got this laptop recently and I do not have any information about the hardware inside of it...

    4) Here are results of HD Tune testing for both SSD and HDD.
    Attachment 252913Attachment 252914Attachment 252915Attachment 252916Attachment 252917Attachment 252919Attachment 252920

    5) Here are results of Sea Tools testing for both SSD and HDD.
    Attachment 252921Attachment 252922

    6-15) Done.
    Code:
    Microsoft Windows [Version 10.0.18362.418]
    (c) 2019 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>dism /online /cleanup-image /scanhealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18362.418
    
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    
    C:\Windows\system32>
    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18362.418
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>Powercfg -h off
    
    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-AV5CJI4\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.
    
    C:\Windows\system32> wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-AV5CJI4\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.
    
    C:\Windows\system32>bcdedit /enum {badmemory}
    
    RAM Defects
    -----------
    identifier              {badmemory}
    
    C:\Windows\system32>
    16) Checked, it is all stock.

    17) Done, I was as specific as I could from my knowledge of the laptop.

    18-19) I do not have results for this tests yet, if I still need to run and post them just let me know.

    Thanks for your time and help,
    Kind regards!
      My Computer


  5. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    After completing chkdsk testing

    a) find a flash drive
    b) download and install HP diagnstics UEFI onto the flash drive
    https://www8.hp.com/us/en/campaigns/.../pc-diags.html
    c) find a camera or smartphone camera to take pictures and post images into the thread
    d) run the loop until failure extensive tests overnight
    e) the next AM run any component test as needed (some are interactive)



    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
      My Computer


  6. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #16

    zbook said:
    After completing chkdsk testing

    a) find a flash drive
    b) download and install HP diagnstics UEFI onto the flash drive
    https://www8.hp.com/us/en/campaigns/.../pc-diags.html
    c) find a camera or smartphone camera to take pictures and post images into the thread
    d) run the loop until failure extensive tests overnight
    e) the next AM run any component test as needed (some are interactive)



    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
    Hi,

    Thanks for further instructions, I really appreciate it!

    So here are results of chkdsk:

    Attachment 253088Attachment 253089Attachment 253090Attachment 253091Attachment 253092Attachment 253093Attachment 253094

    Code:
    Log Name:      Application
    Source:        Microsoft-Windows-Wininit
    Date:          10/30/2019 8:33:42 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      DESKTOP-AV5CJI4
    Description:
    
    
    Checking file system on C:
    The type of the file system is NTFS.
    
    A disk check has been scheduled.
    Windows will now check the disk.                         
    
    Stage 1: Examining basic file system structure ...
      314368 file records processed.                                                        
    
    
    File verification completed.
      5725 large file records processed.                                   
    
    
      0 bad file records processed.                                     
    
    
    
    Stage 2: Examining file name linkage ...
      193 reparse records processed.                                      
    
    
      444192 index entries processed.                                                       
    
    
    Index verification completed.
      0 unindexed files scanned.                                        
    
    
      0 unindexed files recovered to lost and found.                    
    
    
      193 reparse records processed.                                      
    
    
    
    Stage 3: Examining security descriptors ...
    Cleaning up 798 unused index entries from index $SII of file 0x9.
    Cleaning up 798 unused index entries from index $SDH of file 0x9.
    Cleaning up 798 unused security descriptors.
    Security descriptor verification completed.
      64913 data files processed.                                           
    
    
    CHKDSK is verifying Usn Journal...
      34704024 USN bytes processed.                                                           
    
    
    Usn Journal verification completed.
    
    Stage 4: Looking for bad clusters in user file data ...
      314352 files processed.                                                               
    
    
    File data verification completed.
    
    Stage 5: Looking for bad, free clusters ...
      45154946 free clusters processed.                                                       
    
    
    Free space verification is complete.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     233916415 KB total disk space.
      52707544 KB in 235321 files.
        164168 KB in 64914 indexes.
             0 KB in bad sectors.
        424915 KB in use by the system.
         65536 KB occupied by the log file.
     180619788 KB available on disk.
    
          4096 bytes in each allocation unit.
      58479103 total allocation units on disk.
      45154947 allocation units available on disk.
    
    Internal Info:
    00 cc 04 00 d6 94 04 00 63 30 09 00 00 00 00 00  ........c0......
    80 00 00 00 41 00 00 00 00 00 00 00 00 00 00 00  ....A...........
    
    Windows has finished checking your disk.
    Please wait while your computer restarts.
    
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
        <EventID Qualifiers="16384">1001</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2019-10-30T19:33:42.977712700Z" />
        <EventRecordID>6027</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>DESKTOP-AV5CJI4</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
    
    Checking file system on C:
    The type of the file system is NTFS.
    
    A disk check has been scheduled.
    Windows will now check the disk.                         
    
    Stage 1: Examining basic file system structure ...
      314368 file records processed.                                                        
    
    
    File verification completed.
      5725 large file records processed.                                   
    
    
      0 bad file records processed.                                     
    
    
    
    Stage 2: Examining file name linkage ...
      193 reparse records processed.                                      
    
    
      444192 index entries processed.                                                       
    
    
    Index verification completed.
      0 unindexed files scanned.                                        
    
    
      0 unindexed files recovered to lost and found.                    
    
    
      193 reparse records processed.                                      
    
    
    
    Stage 3: Examining security descriptors ...
    Cleaning up 798 unused index entries from index $SII of file 0x9.
    Cleaning up 798 unused index entries from index $SDH of file 0x9.
    Cleaning up 798 unused security descriptors.
    Security descriptor verification completed.
      64913 data files processed.                                           
    
    
    CHKDSK is verifying Usn Journal...
      34704024 USN bytes processed.                                                           
    
    
    Usn Journal verification completed.
    
    Stage 4: Looking for bad clusters in user file data ...
      314352 files processed.                                                               
    
    
    File data verification completed.
    
    Stage 5: Looking for bad, free clusters ...
      45154946 free clusters processed.                                                       
    
    
    Free space verification is complete.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     233916415 KB total disk space.
      52707544 KB in 235321 files.
        164168 KB in 64914 indexes.
             0 KB in bad sectors.
        424915 KB in use by the system.
         65536 KB occupied by the log file.
     180619788 KB available on disk.
    
          4096 bytes in each allocation unit.
      58479103 total allocation units on disk.
      45154947 allocation units available on disk.
    
    Internal Info:
    00 cc 04 00 d6 94 04 00 63 30 09 00 00 00 00 00  ........c0......
    80 00 00 00 41 00 00 00 00 00 00 00 00 00 00 00  ....A...........
    
    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
      </EventData>
    </Event>
    
    
    
    Log Name:      Application
    Source:        Chkdsk
    Date:          10/30/2019 7:44:20 PM
    Event ID:      26214
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      DESKTOP-AV5CJI4
    Description:
    Chkdsk was executed in read/write mode.  
    
    Checking file system on F:
    The type of the file system is NTFS.
    Volume label is DATA II.
    
    Stage 1: Examining basic file system structure ...
      26368 file records processed.                                                        
    
    File verification completed.
      0 large file records processed.                                   
    
      0 bad file records processed.                                     
    
    
    Stage 2: Examining file name linkage ...
      120 reparse records processed.                                      
    
      34058 index entries processed.                                                       
    
    Index verification completed.
      0 unindexed files scanned.                                        
    
      0 unindexed files recovered to lost and found.                    
    
      120 reparse records processed.                                      
    
    
    Stage 3: Examining security descriptors ...
    Cleaning up 9 unused index entries from index $SII of file 9.
    Cleaning up 9 unused index entries from index $SDH of file 9.
    Cleaning up 9 unused security descriptors.
    Security descriptor verification completed.
      3845 data files processed.                                           
    
    
    Stage 4: Looking for bad clusters in user file data ...
      26352 files processed.                                                               
    
    File data verification completed.
    
    Stage 5: Looking for bad, free clusters ...
      220332644 free clusters processed.                                                       
    
    Free space verification is complete.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     921598975 KB total disk space.
      40137260 KB in 22486 files.
         10688 KB in 3847 indexes.
             0 KB in bad sectors.
        120447 KB in use by the system.
         65536 KB occupied by the log file.
     881330580 KB available on disk.
    
          4096 bytes in each allocation unit.
     230399743 total allocation units on disk.
     220332645 allocation units available on disk.
    
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Chkdsk" />
        <EventID Qualifiers="0">26214</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2019-10-30T18:44:20.975580500Z" />
        <EventRecordID>5983</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DESKTOP-AV5CJI4</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
    
    Checking file system on F:
    The type of the file system is NTFS.
    Volume label is DATA II.
    
    Stage 1: Examining basic file system structure ...
      26368 file records processed.                                                        
    
    File verification completed.
      0 large file records processed.                                   
    
      0 bad file records processed.                                     
    
    
    Stage 2: Examining file name linkage ...
      120 reparse records processed.                                      
    
      34058 index entries processed.                                                       
    
    Index verification completed.
      0 unindexed files scanned.                                        
    
      0 unindexed files recovered to lost and found.                    
    
      120 reparse records processed.                                      
    
    
    Stage 3: Examining security descriptors ...
    Cleaning up 9 unused index entries from index $SII of file 9.
    Cleaning up 9 unused index entries from index $SDH of file 9.
    Cleaning up 9 unused security descriptors.
    Security descriptor verification completed.
      3845 data files processed.                                           
    
    
    Stage 4: Looking for bad clusters in user file data ...
      26352 files processed.                                                               
    
    File data verification completed.
    
    Stage 5: Looking for bad, free clusters ...
      220332644 free clusters processed.                                                       
    
    Free space verification is complete.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     921598975 KB total disk space.
      40137260 KB in 22486 files.
         10688 KB in 3847 indexes.
             0 KB in bad sectors.
        120447 KB in use by the system.
         65536 KB occupied by the log file.
     881330580 KB available on disk.
    
          4096 bytes in each allocation unit.
     230399743 total allocation units on disk.
     220332645 allocation units available on disk.
    </Data>
        <Binary>00670000E8660000AEAE00000000000078000000000000000000000000000000</Binary>
      </EventData>
    </Event>
    Log Name:      Application
    Source:        Chkdsk
    Date:          10/30/2019 4:47:18 PM
    Event ID:      26214
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      DESKTOP-AV5CJI4
    Description:
    Chkdsk was executed in read/write mode.  
    
    Checking file system on D:
    The type of the file system is NTFS.
    Volume label is DATA I.
    
    Stage 1: Examining basic file system structure ...
      1024 file records processed.                                                        
    
    File verification completed.
      0 large file records processed.                                   
    
      0 bad file records processed.                                     
    
    
    Stage 2: Examining file name linkage ...
      3 reparse records processed.                                      
    
      1364 index entries processed.                                                       
    
    Index verification completed.
      0 unindexed files scanned.                                        
    
      0 unindexed files recovered to lost and found.                    
    
      3 reparse records processed.                                      
    
    
    Stage 3: Examining security descriptors ...
    Cleaning up 11 unused index entries from index $SII of file 9.
    Cleaning up 11 unused index entries from index $SDH of file 9.
    Cleaning up 11 unused security descriptors.
    Security descriptor verification completed.
      170 data files processed.                                           
    
    
    Stage 4: Looking for bad clusters in user file data ...
      1008 files processed.                                                               
    
    File data verification completed.
    
    Stage 5: Looking for bad, free clusters ...
      255892298 free clusters processed.                                                       
    
    Free space verification is complete.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
    1031912447 KB total disk space.
       8244564 KB in 731 files.
           220 KB in 172 indexes.
             0 KB in bad sectors.
         98467 KB in use by the system.
         65536 KB occupied by the log file.
    1023569196 KB available on disk.
    
          4096 bytes in each allocation unit.
     257978111 total allocation units on disk.
     255892299 allocation units available on disk.
    
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Chkdsk" />
        <EventID Qualifiers="0">26214</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2019-10-30T15:47:18.429004900Z" />
        <EventRecordID>5972</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DESKTOP-AV5CJI4</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
    
    Checking file system on D:
    The type of the file system is NTFS.
    Volume label is DATA I.
    
    Stage 1: Examining basic file system structure ...
      1024 file records processed.                                                        
    
    File verification completed.
      0 large file records processed.                                   
    
      0 bad file records processed.                                     
    
    
    Stage 2: Examining file name linkage ...
      3 reparse records processed.                                      
    
      1364 index entries processed.                                                       
    
    Index verification completed.
      0 unindexed files scanned.                                        
    
      0 unindexed files recovered to lost and found.                    
    
      3 reparse records processed.                                      
    
    
    Stage 3: Examining security descriptors ...
    Cleaning up 11 unused index entries from index $SII of file 9.
    Cleaning up 11 unused index entries from index $SDH of file 9.
    Cleaning up 11 unused security descriptors.
    Security descriptor verification completed.
      170 data files processed.                                           
    
    
    Stage 4: Looking for bad clusters in user file data ...
      1008 files processed.                                                               
    
    File data verification completed.
    
    Stage 5: Looking for bad, free clusters ...
      255892298 free clusters processed.                                                       
    
    Free space verification is complete.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
    1031912447 KB total disk space.
       8244564 KB in 731 files.
           220 KB in 172 indexes.
             0 KB in bad sectors.
         98467 KB in use by the system.
         65536 KB occupied by the log file.
    1023569196 KB available on disk.
    
          4096 bytes in each allocation unit.
     257978111 total allocation units on disk.
     255892299 allocation units available on disk.
    </Data>
        <Binary>00040000920300008E0300000000000003000000000000000000000000000000</Binary>
      </EventData>
    </Event>
    HP diagnstics UEFI found some problems with battery I guess. I usually do not use battery with laptop (because I do not move it so often but I did inserted the battery for the testing)
    Attachment 253096Attachment 253097Attachment 253095
    Attachment 253098Attachment 253099

    And here are images from HD Santinel:
    Attachment 253100Attachment 253101Attachment 253102Attachment 253103Attachment 253104Attachment 253105Attachment 253106Attachment 253107

    Does this mean that SSD and HDD are fine?

    Thanks for your help!
      My Computer


  7. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Run Crystal DIsk Info Standard Edition > post results into the thread
    Crystal Dew World

    Often the HP software tests can be impacted when there is a fail.
    Please remove the battery and repeat the testing overnight.
    In the AM run any component tests as needed.

    The chkdsk results displayed cleaning.
      My Computer


  8. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #18

    Hi,

    Thanks for the instructions!
    I removed the battery and started the "Loop until error test", however test has never reached the end. It has worked for many hours and successfully completed the test 3-4 times. I quit the testing in the AM.
    Does this mean that all of the hardware is okay?(I hope so!)


    Here are results of the Crystal Disk Info Standard Edition:
    Attachment 253215Attachment 253216

    - - - Updated - - -

    zbook said:
    The chkdsk results displayed cleaning.
    I am not sure what this means exactly.

    Thanks for your help!
      My Computer


  9. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    The loop until error will run indefinitely unless there is an error.
    Interrupt the testing and perform any component tests as needed.

    SMART testing was good for HD Sentinel and Crystal Disk.

    Chkdsk results were good.

    Please upload a new V2.

    Read these links on Windows driver verifier: (do not use the tool until it is communicated in the thread)

    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983
      My Computer


  10. Posts : 28
    Windows 10 64bit Version 1903
    Thread Starter
       #20

    Hi,

    Thanks for current assistance!

    Here is new log:
    Attachment 253312

    I think I am able to run Windows driver verification, should I do it?
      My Computer


 

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