win10pc not saving bsod dumps

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  1. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
       #1

    win10pc not saving bsod dumps


    version 1903 os build 18362.418 i have checked memdump is on like any tutorial. but when my pc bsods it gets stuck at 100% and stays there until i manually turn the pc of. please help as i need the bsod error reports to get help with my pc. cheers
      My Computer


  2. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    2) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

    3) Open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /scanhealth
    6) dism /online /cleanup-image /restorehealth
    7) sfc /scannow
    8) chkdsk /scan
    9) wmic recoveros set autoreboot = false
    10) wmic recoveros set DebugInfoType = 7
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting.

    14) Run each V2 and DM log collectors and upload results into this thread

    BSOD - Posting Instructions
      My Computer


  3. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #3

    Microsoft Windows [Version 10.0.18362.418](c) 2019 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /scanhealthDeployment Image Servicing and Management toolVersion: 10.0.18362.1Image Version: 10.0.18362.418[==========================100.0%==========================] No component store corruption detected.The operation completed successfully.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.18362.1Image Version: 10.0.18362.418[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32> sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 1078016 file records processed.File verification completed. 15343 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 49433 reparse records processed. 1309152 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 49433 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 115569 data files processed.CHKDSK is verifying Usn Journal... 36748160 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 248628246 KB total disk space. 222063708 KB in 943573 files. 391408 KB in 115570 indexes. 0 KB in bad sectors. 1201658 KB in use by the system. 65536 KB occupied by the log file. 24971472 KB available on disk. 4096 bytes in each allocation unit. 62157061 total allocation units on disk. 6242868 allocation units available on disk.C:\WINDOWS\system32>wmic recoveros set autoreboot = falseUpdating property(s) of '\\DESKTOP-9PJJI7K\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'Property(s) update successful.C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7Updating property(s) of '\\DESKTOP-9PJJI7K\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'Property(s) update successful.C:\WINDOWS\system32> bcdedit /enum {badmemory}RAM Defects-----------identifier {badmemory}C:\WINDOWS\system32>
      My Computer


  4. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Hi xledruidx,

    Welcome to Ten Forum's BSOD forum.

    The logs displayed 10 different types of bugchecks.
    The mini dumps collected displayed 5 different bugchecks.
    These are more often seen with malfunctioning hardware.

    Please perform the following steps:

    1) Increase the free space on C: to > 30 GB

    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 24.6 GB
    Total Space: 242.8 GB
    File System: NTFS
          Model: SAMSUNG MZ7TE256HMHP-000L2
    
          Drive: E:
     Free Space: 0.1 GB
    Total Space: 0.1 GB
    File System: NTFS
          Model: HGST HTS721010A9E630
    
          Drive: F:
     Free Space: 937.8 GB
    Total Space: 952.9 GB
    File System: NTFS
          Model: HGST HTS721010A9E630


    2) Uninstall Driver Booster
    Code:
    Driver Booster 6                                                  6.1.0          IObit                       20181126


    2) Uninstall Malwarebytes using the applicable uninstall tool:
    https://downloads.malwarebytes.com/file/mb_clean

    3) Malwarebytes can be reinstalled after 1 week of computer stability (no BSOD and/or unexpected shutdowns or restarts)

    4) Uninstall and reinstall:
    Netwbw02.sys
    Intel(R) Dual Band Wireless-AC 7260
    NETwNb64
    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    5) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.

    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.
    The more passes the better the testing conditions.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
    MemTest86+ - Test RAM


    6) Turn off Windows fast startup:

    Turn On or Off Fast Startup in Windows 10

    7) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    8) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    9) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    (please post a new image)
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    (This was skipped in the prior post: please make sure an image is posted for the page file/virtual memory)
    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread


    10) Open the website for the computer manufacturer > support > drivers and BIOS > post a URL or hyperlink into the thread

    11) The BIOS: BIOS Version/Date American Megatrends Inc. E16F4IG6.70C, 7/22/2013
    Upgrade the BIOS to the most recent non-beta version

    12) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive








    Code:
    Netwbw02.sys Mon Apr 29 10:02:27 2019 (5CC71203)
    Code:
    MbamChameleon.sys Mon Apr  8 09:06:03 2019 (5CAB554B)

    Code:
    Name	[00000003] Intel(R) Dual Band Wireless-AC 7260
    Adapter Type	Ethernet 802.3
    Product Type	Intel(R) Dual Band Wireless-AC 7260
    Installed	Yes
    PNP Device ID	PCI\VEN_8086&DEV_08B1&SUBSYS_40708086&REV_73\4&3361C84C&0&00E3
    Last Reset	10/24/2019 4:07 PM
    Index	3
    Service Name	NETwNb64
    IP Address	192.168.0.84, fe80::fdb2:4d36:3fce:9ece
    IP Subnet	255.255.255.0, 64
    Default IP Gateway	192.168.0.1
    DHCP Enabled	Yes
    DHCP Server	192.168.0.1
    DHCP Lease Expires	7/13/1933 7:55 AM
    DHCP Lease Obtained	7/12/1933 7:55 PM
    MAC Address	‪FC:F8:AE:6D:27:16‬
    Memory Address	0xF7900000-0xF7901FFF
    IRQ Channel	IRQ 4294967292
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\NETWBW02.SYS (18.33.17.1, 3.36 MB (3,521,016 bytes), 9/22/2019 6:35 PM)
    Code:
    NETwNb64     ___ Intel(R) Wireless  ___ Intel(R) Wireless  Kernel        Manual     Running    OK         TRUE        FALSE        741,376           2,138,112   0          4/29/2019 5:02:27 PM   C:\WINDOWS\system32\drivers\Netwbw02.sys         4,096
      My Computer


  5. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #5

    4.not sure what netwbw02.sys and netwnb64 is. but i reinstalled intel r dual band wireless ac7260 i believe this was intel proset/wireless software
    10.Support For GT60 2OD | Laptops - The best gaming laptop provider | MSI Global
    11.unsure what version to take. im not using raid, as they forgot to install the raid module containing 2 ssd spots

    i believe that was all points you asked me to do. please tell me if i missed something

    picture for point 5 Imgur: The magic of the Internet wouldnt let me add it as attachment
      My Computer


  6. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Use Intel Driver and support assistant: Drivers & Software

    Memtest86+ version 5.01 displayed:
    8GB
    11 passes 0 errors
      My Computer


  7. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #7

    had an update for hd graphics 4600 i update this then? anything else i need to do?
    zbook said:
    Use Intel Driver and support assistant: Drivers & Software

    Memtest86+ version 5.01 displayed:
    8GB
    11 passes 0 errors
      My Computer


  8. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    For virtual memory move the dot from custom size to system managed size.
    Check the box to automatically manage paging size for al drives.
    Reboot to maintain settings.

    The MSI BIOS information needs clarification.
    Please open a support ticket with MSI for BIOS upgrades.


    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance



    For HD Tune the images displayed scroll bars on the right.
    Please post images of all rows if any are highlighted.
    Last edited by zbook; 14 Nov 2019 at 14:11.
      My Computer


  9. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #9

    Fixed virtual memory
    as for the intel should i upgrade onboard graphics 4600 as adviced by the intel program?
    created msi ticket waiting response.
      My Computer


  10. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The Intel driver update result is fine.
    See earlier post for HD SMART images (scrollbar)
      My Computer


 

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