win10pc not saving bsod dumps

One dump file displayed misbehavin Nvidia GPU drivers.

See if you can find a friend, neighbor, relative, or local computer store to swap the card.
It can be Nvidia or AMD.

Make two tests:
a) Test the new card in the problematic computer
b) Test the card from the problematic computer in another computer

Also check the number of available ports to the motherboard.
One or two ports if available can be tested.

One dump file displayed misbehaving Nvidia GPU drivers.

There were no BSOD seen in the logs after 12/9 and before 1/6.
So that was approximately one month without BSOD.

There were multiple BSOD on 1/7.

The drivers can be uninstalled/updated/or rolled back.

For any recurrent BSOD:

See if you can find a friend, neighbor, relative, or local computer store to swap the card.
It can be Nvidia or AMD.

Make two tests:
a) Test the new card in the problematic computer
b) Test the card from the problematic computer in another computer

Also check the number of available ports to the motherboard.
One or two ports if available can be tested.

for some reason it keeps deleting bsod files... no idea why. did all settings you guys told me too. here is another one from 9th. also its a notebook. so not that easy to "try a new one. lastly how can i make it either turn of or restart after a bsod? it gets stuck at 100% and i have to manually turn it off..
"QUOTE=zbook;1811618]One dump file displayed misbehaving Nvidia GPU drivers.

There were no BSOD seen in the logs after 12/9 and before 1/6.
So that was approximately one month without BSOD.

There were multiple BSOD on 1/7.

The drivers can be uninstalled/updated/or rolled back.

For any recurrent BSOD:

See if you can find a friend, neighbor, relative, or local computer store to swap the card.
It can be Nvidia or AMD.

Make two tests:
a) Test the new card in the problematic computer
b) Test the card from the problematic computer in another computer

Also check the number of available ports to the motherboard.
One or two ports if available can be tested.[/QUOTE]

Was any hardware swapped before the latest BSOD?

Windows can delete dump files.

Sometimes memory and or mini dump files are not created after each BSOD.

Please post a share link for C:\windows\memory.dmp

Code:

Crash dump found at C:\WINDOWS\MEMORY.DMP
Creation date: 01/11/2020 16:05:39
Size on disk: 955 MB

For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

i created share link Microsoft OneDrive - Access files anywhere. Create docs with free Office Online. its uploading now.
added now v2 log. also i have done all u said but my pc still stucks at 100% at a bsod. i have to manually turn it on/off after a bsod. which is tricky since sometimes it wont save the bsods. found any fix for this?

zbook said:

Was any hardware swapped before the latest BSOD?

Windows can delete dump files.

Sometimes memory and or mini dump files are not created after each BSOD.

Please post a share link for C:\windows\memory.dmp

Code:

Crash dump found at C:\WINDOWS\MEMORY.DMP
Creation date: 01/11/2020 16:05:39
Size on disk: 955 MB

For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

did all that, exept the bios as ive found no help. here are more bsods. i seem to get the most bsods while using 2 external monitors or watching videos on the web, aswell as gaming.

zbook said:

1) Uninstall and reinstall: igdkmd64.sys
Intel(R) HD Graphics 4600

https://answers.microsoft.com/en-us/...0-8d22254aa1c1

2) Perform Windows updates

3) Download to the desktop Windows 10 iso 1909:
https://www.microsoft.com/en-us/soft...load/windows10

4) Perform an in place upgrade repair:

Repair Install Windows 10 with an In-place Upgrade

5) Upgrade the BIOS to the most recent non-beta BIOS:
Support For GT60 2OC | Laptops - The best gaming laptop provider | MSI Global
(This was in an earlier post) (There may be others that regularly use MSI in TF) (Consider opening a thread to see if a member has upgraded their computers) https://www.tenforums.com/general-support/

Code:

igfx    igfx    c:\windows\system32\drivers\igdkmd64.sys    Kernel Driver    No    Manual    Stopped    OK    Ignore    No    No

Code:

Name    Intel(R) HD Graphics 4600
PNP Device ID    PCI\VEN_8086&DEV_0416&SUBSYS_10EA1462&REV_06\3&11583659&0&10
Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) HD Graphics 4600
Adapter RAM    1.00 GB (1,073,741,824 bytes)
Installed Drivers    igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver Version    20.19.15.5063
INF File    oem30.inf (iHSWM_w10 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1920 x 1080 x 60 hertz
Bits/Pixel    32
Memory Address    0xF7400000-0xF77FFFFF
Memory Address    0xB0000000-0xBFFFFFFF
I/O Port    0x0000F000-0x0000F03F
IRQ Channel    IRQ 4294967290
I/O Port    0x000003B0-0x000003BB
I/O Port    0x000003C0-0x000003DF
Memory Address    0xA0000-0xBFFFF
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\IGDKMD64.SYS (20.19.15.5063, 7.60 MB (7,964,208 bytes), 3/19/2019 2:31 AM)

Code:

igdkmd64.sys Mon Oct 29 13:47:00 2018 (5BD771C4)