win10pc not saving bsod dumps

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  1. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    One dump file displayed misbehavin Nvidia GPU drivers.

    See if you can find a friend, neighbor, relative, or local computer store to swap the card.
    It can be Nvidia or AMD.

    Make two tests:
    a) Test the new card in the problematic computer
    b) Test the card from the problematic computer in another computer

    Also check the number of available ports to the motherboard.
    One or two ports if available can be tested.
      My Computer


  2. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    One dump file displayed misbehaving Nvidia GPU drivers.

    There were no BSOD seen in the logs after 12/9 and before 1/6.
    So that was approximately one month without BSOD.

    There were multiple BSOD on 1/7.

    The drivers can be uninstalled/updated/or rolled back.

    For any recurrent BSOD:

    See if you can find a friend, neighbor, relative, or local computer store to swap the card.
    It can be Nvidia or AMD.

    Make two tests:
    a) Test the new card in the problematic computer
    b) Test the card from the problematic computer in another computer

    Also check the number of available ports to the motherboard.
    One or two ports if available can be tested.
      My Computer


  3. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #23

    for some reason it keeps deleting bsod files... no idea why. did all settings you guys told me too. here is another one from 9th. also its a notebook. so not that easy to "try a new one. lastly how can i make it either turn of or restart after a bsod? it gets stuck at 100% and i have to manually turn it off..
    "QUOTE=zbook;1811618]One dump file displayed misbehaving Nvidia GPU drivers.

    There were no BSOD seen in the logs after 12/9 and before 1/6.
    So that was approximately one month without BSOD.

    There were multiple BSOD on 1/7.

    The drivers can be uninstalled/updated/or rolled back.

    For any recurrent BSOD:

    See if you can find a friend, neighbor, relative, or local computer store to swap the card.
    It can be Nvidia or AMD.

    Make two tests:
    a) Test the new card in the problematic computer
    b) Test the card from the problematic computer in another computer

    Also check the number of available ports to the motherboard.
    One or two ports if available can be tested.[/QUOTE]
      My Computer


  4. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #24

    Was any hardware swapped before the latest BSOD?

    Windows can delete dump files.

    Sometimes memory and or mini dump files are not created after each BSOD.

    Please post a share link for C:\windows\memory.dmp

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 01/11/2020 16:05:39
    Size on disk: 955 MB


    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  5. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #25

    i created share link Microsoft OneDrive - Access files anywhere. Create docs with free Office Online. its uploading now.
    added now v2 log. also i have done all u said but my pc still stucks at 100% at a bsod. i have to manually turn it on/off after a bsod. which is tricky since sometimes it wont save the bsods. found any fix for this?

    zbook said:
    Was any hardware swapped before the latest BSOD?

    Windows can delete dump files.

    Sometimes memory and or mini dump files are not created after each BSOD.

    Please post a share link for C:\windows\memory.dmp

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 01/11/2020 16:05:39
    Size on disk: 955 MB


    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  6. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #26

    1) Uninstall and reinstall: igdkmd64.sys
    Intel(R) HD Graphics 4600

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    2) Perform Windows updates

    3) Download to the desktop Windows 10 iso 1909:
    https://www.microsoft.com/en-us/soft...load/windows10

    4) Perform an in place upgrade repair:

    Repair Install Windows 10 with an In-place Upgrade

    5) Upgrade the BIOS to the most recent non-beta BIOS:
    Support For GT60 2OC | Laptops - The best gaming laptop provider | MSI Global
    (This was in an earlier post) (There may be others that regularly use MSI in TF) (Consider opening a thread to see if a member has upgraded their computers) https://www.tenforums.com/general-support/

    Code:
    igfx	igfx	c:\windows\system32\drivers\igdkmd64.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No

    Code:
    Name	Intel(R) HD Graphics 4600
    PNP Device ID	PCI\VEN_8086&DEV_0416&SUBSYS_10EA1462&REV_06\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 4600
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver Version	20.19.15.5063
    INF File	oem30.inf (iHSWM_w10 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xF7400000-0xF77FFFFF
    Memory Address	0xB0000000-0xBFFFFFFF
    I/O Port	0x0000F000-0x0000F03F
    IRQ Channel	IRQ 4294967290
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\IGDKMD64.SYS (20.19.15.5063, 7.60 MB (7,964,208 bytes), 3/19/2019 2:31 AM)
    Code:
    igdkmd64.sys Mon Oct 29 13:47:00 2018 (5BD771C4)
    Last edited by zbook; 02 Feb 2020 at 17:46.
      My Computer


  7. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #27

    did all that, exept the bios as ive found no help. here are more bsods. i seem to get the most bsods while using 2 external monitors or watching videos on the web, aswell as gaming.
    zbook said:
    1) Uninstall and reinstall: igdkmd64.sys
    Intel(R) HD Graphics 4600

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    2) Perform Windows updates

    3) Download to the desktop Windows 10 iso 1909:
    https://www.microsoft.com/en-us/soft...load/windows10

    4) Perform an in place upgrade repair:

    Repair Install Windows 10 with an In-place Upgrade

    5) Upgrade the BIOS to the most recent non-beta BIOS:
    Support For GT60 2OC | Laptops - The best gaming laptop provider | MSI Global
    (This was in an earlier post) (There may be others that regularly use MSI in TF) (Consider opening a thread to see if a member has upgraded their computers) https://www.tenforums.com/general-support/

    Code:
    igfx    igfx    c:\windows\system32\drivers\igdkmd64.sys    Kernel Driver    No    Manual    Stopped    OK    Ignore    No    No

    Code:
    Name    Intel(R) HD Graphics 4600
    PNP Device ID    PCI\VEN_8086&DEV_0416&SUBSYS_10EA1462&REV_06\3&11583659&0&10
    Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description    Intel(R) HD Graphics 4600
    Adapter RAM    1.00 GB (1,073,741,824 bytes)
    Installed Drivers    igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver Version    20.19.15.5063
    INF File    oem30.inf (iHSWM_w10 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xF7400000-0xF77FFFFF
    Memory Address    0xB0000000-0xBFFFFFFF
    I/O Port    0x0000F000-0x0000F03F
    IRQ Channel    IRQ 4294967290
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    C:\WINDOWS\SYSTEM32\DRIVERS\IGDKMD64.SYS (20.19.15.5063, 7.60 MB (7,964,208 bytes), 3/19/2019 2:31 AM)
    Code:
    igdkmd64.sys Mon Oct 29 13:47:00 2018 (5BD771C4)
      My Computer


  8. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #28

    1) Post a share link for C:\windows\memory.dmp

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 03/08/2020 14:57:17
    Size on disk: 1061 MB



    2) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive




    3) Read these links on Windows driver verifier:

    (learn the Windows Recovery Environment (RE) reset and bootmode commands)

    (do not use the tool until it is communicated in the thread)


    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983
    Last edited by zbook; 08 Mar 2020 at 12:50.
      My Computer


 

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