win10pc not saving bsod dumps

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  1. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #11

    i scrolled and nothing else is highlighter exept the one picture
      My Computer


  2. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    Please post new images of:
    a) startup an recovery system failure
    b) virtual memory/page file

    Upload a new V2 into this thread.
      My Computer


  3. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #13

    Here u go. for fun i tried using bsodviewer. and now there is 0 logs...
      My Computer


  4. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    For virtual memory:

    check the box to Automatically manage paging file size for all drives

    reboot to maintain settings
      My Computer


  5. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #15

    fixed it :) pressed button
      My Computer


  6. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #16

    Hey again. ive yet to had a bluescreen now, given that i mostly got them while playing games. however i contacted MSI and they say my pc is a barebone, like a copy of theirs? and they are unable to help with bios update. i contacted the site i got it from and they say they dont even have the bios available. could you give any pointers on how to update it?
    zbook said:
    For virtual memory:

    check the box to Automatically manage paging file size for all drives

    reboot to maintain settings
      My Computer


  7. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    MSI created the firmware (BIOS).
    They update the BIOS.
    They post instructions on the process.
    There is no one better than MSI to guide you through the upgrade process.
    Please create a new support ticket.
      My Computer


  8. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #18

    Got another bsod today. it got stuck at 100% and didnt turn of or restart after waiting for 1hour. but using bsodview i saw it had atleast saved it. Got it while watching one video on each monitor. here is new v2 log collection also to regard of msi see theyre reply
    Content:

    Dear Jonathan ,

    The BIOS version used on your laptop is not the same version as what we provided to the regular OEM MSI laptops, which is also the only BIOS version we provide.

    As what we advised in the previous reply, since your notebook is a barebone laptop, if you would like to do the BIOS update, please contact the original vendor and check with them to see if they can provide you the updates you need. If you use other BIOS version that is different from what your laptop is currently using, it may affect the function of the laptop.



    Thanks & Best Regards,
    MSI Notebook Technical Application Department

    zbook said:
    MSI created the firmware (BIOS).
    They update the BIOS.
    They post instructions on the process.
    There is no one better than MSI to guide you through the upgrade process.
    Please create a new support ticket.
      My Computer


  9. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    2) re-install the Nvidia GPU driver from the Nvidia website
    3) make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.1.5 (or newer version if available)
    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    Download Drivers | NVIDIA
    Download Drivers | NVIDIA


    Code:
    Name	NVIDIA GeForce GTX 780M
    PNP Device ID	PCI\VEN_10DE&DEV_119F&SUBSYS_10EA1462&REV_A1\4&232044A2&0&0008
    Adapter Type	GeForce GTX 780M, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 780M
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_bba38e12711c1078\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_bba38e12711c1078\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_bba38e12711c1078\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_bba38e12711c1078\nvldumdx.dll
    Driver Version	24.21.13.9836
    INF File	oem17.inf (Section024 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xF6000000-0xF70FFFFF
    Memory Address	0xC0000000-0xD1FFFFFF
    Memory Address	0xD0000000-0xD1FFFFFF
    IRQ Channel	IRQ 4294967291
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVMII.INF_AMD64_BBA38E12711C1078\NVLDDMKM.SYS (24.21.13.9836, 16.40 MB (17,200,392 bytes), 7/13/2018 11:50 AM)

    Code:
    nvlddmkm.sys Sun Jun 24 08:38:02 2018 (5B2FBADA)
      My Computer


  10. Posts : 40
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #20

    Updated nvidia and i get bsod still. Attachment 262288Attachment 262288
      My Computer


 

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