Multiple BSOD throughout the day -- The Return

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  1. Posts : 19
    Windows 10
       #1

    Multiple BSOD throughout the day -- The Return


    Hello everyone!
    I posted here a few months ago with a BSOD issue a few months back, and thanks to a generous helper, the issue was resolved...until yesterday. The stopcodes are usually CRITICAL_PROCESS_DIED, just like last time, but that does not provide anyone with a good idea about how to resolve this issue.

    Hence, without further due, here's a link to my V2 Log collector: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    My Samsung Laptop is about 3 years old (can list specs if necessary), but I believe that I have been pretty clean in terms of malware.

    The system is running on Windows 10, version 10.0.18362

    Any help would be appreciated! Thank you :)

    (In the time I was composing this post, she crashed three times haha. V2 log was collected after the most recent crash.)
      My Computer


  2. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #2

    The 10/22 1:40PM and 13:20 dumps show a problem with aswVmm.sys.
    Code:
    ffffbb0b`4e2b5b68  fffff802`79afce19Unable to load image \SystemRoot\system32\drivers\aswVmm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswVmm.sys
     aswVmm+0xce19
    Driver Description: avast! VM Monitor driver
    Driver Update Site: http://support.avast.com/

    Uninstall Avast and run with Widows Security (previously called Windows Defender), see if that resolves the problem.
    Use the Avast uninstall utility.
      My Computers


  3. Posts : 19
    Windows 10
    Thread Starter
       #3

    Thank you again for looking into my problem!

    I have uninstalled Avast using the uninstall utility you have linked. I'll wait a few hours to see if it crashes again.
      My Computer


  4. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #4

    If it does crash again, run the V2 log collector and upload a new zip file.
      My Computers


  5. Posts : 19
    Windows 10
    Thread Starter
       #5

    Hi! My system has been fine for the past few hours, but as I was about to go to sleep, it crashed multiple times again.

    It sometimes didn't make it into the desktop screen, but here is the latest V2 log collector:

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    - - - Updated - - -

    More BSODs have occurred today...I have checked that Avast is uninstalled, and I don't have any other anti-virus software other than Windows Defender.

    Here's the V2 log collector from the most recent crash:
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Thank you! Any help would be appreciated.
      My Computer


  6. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    1) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    2) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    3) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.

    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.
    The more passes the better the testing conditions.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
    MemTest86+ - Test RAM

    4) Open administrative command prompt and type or copy and paste:
    5) sfc /scannow
    6) dism /online /cleanup-image /scanhealth
    7) dism /online /cleanup-image /restorehealth
    8) sfc /scannow
    9) chkdsk /scan
    10) wmic recoveros set autoreboot = false
    11) wmic recoveros set DebugInfoType = 7
    12) bcdedit /enum {badmemory}

    13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    14) Make sure that there is no over clocking while troubleshooting.

    15) Post a share link for C:\windows\memory.dmp

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 10/24/2019 02:17:45
    Size on disk: 968 MB
      My Computer


  7. Posts : 19
    Windows 10
    Thread Starter
       #7

    1. HD Tune Results:
    a) Health
    Attachment 252276
    b) Benchmark
    Attachment 252279
    c) Full error scan
    Attachment 252280

    2. Sea Tools:
    Attachment 252282

    3. Memtest: I will not be able to do this until the weekend because I need to use this laptop for assignments. The last time I ran it for 8 passes, it took a full day or two and didn't return any false negatives.

    4. Administrative cmd:
    Microsoft Windows [Version 10.0.18362.418]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.418

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.418

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    790528 file records processed.
    File verification completed.
    7481 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    1288 reparse records processed.
    970722 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    1288 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    90098 data files processed.
    CHKDSK is verifying Usn Journal...
    33755448 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    234836992 KB total disk space.
    183930076 KB in 460745 files.
    260356 KB in 90099 indexes.
    0 KB in bad sectors.
    905712 KB in use by the system.
    65536 KB occupied by the log file.
    49740848 KB available on disk.

    4096 bytes in each allocation unit.
    58709248 total allocation units on disk.
    12435212 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-T17DFBD\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-T17DFBD\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
    Property(s) update successful.

    C:\WINDOWS\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}
    badmemorylist 0x10007

    C:\WINDOWS\system32>


    5. MEMORY.DMP File:
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My Computer


  8. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    There are two log collectors.
    Please run each V2 and DM and upload results into this thread:
    BSOD - Posting Instructions

    Windows had found bad RAM.

    Code:
    RAM Defects
    
    -----------
    
    identifier {badmemory}
    
    badmemorylist 0x10007

    Code:
    Location     : ChannelA-DIMM0
    BankLabel    : BANK 0
    Manufacturer : Samsung
    MemoryType   : LPDDR3
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 1867
    Serial       : 85000000
    PartNumber   : K4EBE304EB-EGCG   
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : ChannelB-DIMM0
    BankLabel    : BANK 2
    Manufacturer : Samsung
    MemoryType   : LPDDR3
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 1867
    Serial       : 85000000
    PartNumber   : K4EBE304EB-EGCG   
    ECC          : False
    TypeDetail   : {Synchronous}


    Please replace the RAM modules so that they are matching SKU and are on the Qualified Vendor List (QVL).
      My Computer


  9. Posts : 19
    Windows 10
    Thread Starter
       #9

    I'm not sure what you mean by replacing the RAM modules...do you mean that I need to switch out the physical RAM of my laptop?
      My Computer


  10. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #10

    Yes, that is what @zbook is saying. I would start by removing 1 DIMM (1 8GB memory module) and run that way for awhile, see if the problem occurs or not. If it still does, then swap the installed and removed memory module and test some more.

    Laptop memory is usually very easy to remove/replace.
      My Computers


 

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