Multiple BSOD throughout the day -- The Return

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  1. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    Some RAM manufacturer's have lifetime warranties.
    This would enable a Return Merchandise Authorization (RMA).

    If there is no warranty you have these options:
    a) as Ztruker commented you can use one 8 RAM module at a time to differentiate the malfunctioning module.
    The malfunctioning module should cause BSOD.
    The good module should have a stable computer environment.
    b) replace one Samsung RAM module with the identical SKU
    c) replace both RAM modules (make sure modules are on the QVL)

    Crucial System Scanner | Crucial.com
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  2. Posts : 19
    Windows 10
    Thread Starter
       #12

    Where is the RAM in this situation? The one under the orange strip is the SSD. Not sure where the RAM is.

    Attachment 252429
      My Computer


  3. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Samsung displayed a users manual.
    There was no repair manual displayed.

    In the center of this image is one DIMM and RAM module.
    The other is likely underneath the keyboard.

    Attachment 252431
      My Computer


  4. Posts : 19
    Windows 10
    Thread Starter
       #14

    Thank you for locating the RAM for me!
    So should I pull on the transparent tab to remove the module and see what happens?
      My Computer


  5. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #15

    No. That tab is the cable connecting the display to the motherboard.

    What is the complete make and model number of your laptop?
      My Computers


  6. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #16
      My Computer


  7. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #17

    From the little I can find, one memory module is soldered to the mother board but I can't find anyu pictures of it or any info on how to replace the other module.
      My Computers


  8. Posts : 19
    Windows 10
    Thread Starter
       #18

    Sorry for the delayed response! The make and model number are as follows.

    Model Name: NT930Z5L
    Identification Code(?): MSIP-REM-SEC-NT940Z5L (I believe zbook has found this)
    S/N: 0LM491AH800840R

    If a memory is soldered on the mother board, I cannot remove it right? I can attempt to remove the mother board and take a picture of the rest of the compartment to see if it has traces of the other module.
      My Computer


  9. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #19

    There should be a -nnnn after the model, like NT930Z5L-X716.

    Doesn't matter as I can't find anything on how to replace the ram on the NT930Z5L. It's a stealth laptop. Nice laptop but little info on maintenence or repair available.

    Don't pull the motherboard, not worth it.
      My Computers


  10. Posts : 19
    Windows 10
    Thread Starter
       #20

    That is unfortunate. I would guess that there is no other solution other than just hoping it doesn't give a BSOD as frequently?
      My Computer


 

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