New Clean installation - BSOD - IRQL NOT LESS THAN OR EQUAL


  1. Posts : 3
    Win 10
       #1

    New Clean installation - BSOD - IRQL NOT LESS THAN OR EQUAL


    Hi,

    Newly installed system, Window 10 Pro 1903, runs for a few hours then BSOD IRQL error

    Any help would be much appreciated

    Thank You

    Andrew
      My Computer


  2. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi netbase,

    Welcome to TF BSOD forum.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no over clocking while troubleshooting

    12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    13) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    14) Uninstall Avast using the applicable uninstall tool:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    15) Make sure Windows defender is on

    16) Avast can be reinstalled if the computer is stable for one week (no BSOD or unexpected shutdowns/restarts)

    17) The computer has been having WHEA corrected hardware errors > if under warranty and no overclock or thermal problems consider Return Merchandise Authoriation (RMA)

    Code:
    Event[1022]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-10-20T04:56:46.517
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Andrew-PC10
      Description: 
    A corrected hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 3
    
    The details view of this entry contains further information.
    Code:
    Event[1897]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-10-20T10:40:05.734
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Andrew-PC10
      Description: 
    A corrected hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 2
    
    The details view of this entry contains further information.
    Code:
    Event[1872]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-10-20T10:32:44.132
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Andrew-PC10
      Description: 
    A corrected hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 7
    
    The details view of this entry contains further information.
      My Computer


  3. Posts : 3
    Win 10
    Thread Starter
       #3

    Hi Zbook,

    Thanks for the quick reply

    Details for 1-9 as requsted

    Microsoft Windows [Version 10.0.18362.418]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.418

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.418

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    534016 file records processed.
    File verification completed.
    4331 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    525 reparse records processed.
    907018 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    525 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    186502 data files processed.
    CHKDSK is verifying Usn Journal...
    37799312 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    976100351 KB total disk space.
    178473860 KB in 342933 files.
    236568 KB in 186503 indexes.
    0 KB in bad sectors.
    669207 KB in use by the system.
    65536 KB occupied by the log file.
    796720716 KB available on disk.

    4096 bytes in each allocation unit.
    244025087 total allocation units on disk.
    199180179 allocation units available on disk.

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\ANDREW-PC10\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk4\\Partition4"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\ANDREW-PC10\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk4\\Partition4"'
    Property(s) update successful.

    C:\Windows\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\Windows\system32>

    ---------------------------------------------------------------------------------
    11) There is no overclocking
    12) (a)
    Attachment 251885
    12) (b)
    Attachment 251887
    13)
    Attachment 251888
    14 & 15 Done

    The Computer was custom built, however if its the motherboard ( Asrock Z390 Taichi) or Processor Intel i9 9900K they were both purchased Dec 2018

    Thanks again

    Andrew
      My Computer


  4. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    For CCleaner > click custom clean > scroll to view System and Advanced > post an image into the thread

    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer


    Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10
      My Computer


 

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