W10 - Computer freezes completely, cuts all input/power to USB devices

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  1. Posts : 8
    Windows 10
    Thread Starter

    Here they are, I appreciate you taking the time to assist me.
      My Computer

  2. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit

    When you are comfortable with the methods to turn off and recover from using windows driver verifier you can turn on the tool.
    Use the 3 customized test settings in this link:

    Enable and Disable Driver Verifier in Windows 10

    There can be performance problems and slow boot while using the tool.
    Settings can be modified.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer

  3. Posts : 4
    windows 10

    I am having this exact same issue and have followed along with this. What were the results of this thread?
      My Computer

  4. Posts : 8
    Windows 10
    Thread Starter

    chumannn said:
    I am having this exact same issue and have followed along with this. What were the results of this thread?
    Normally you really shouldn't dig up threads as old as this... and I regret to inform you that I STILL deal with these issues. It's a lot more infrequent, but I have nothing else I can suggest to fix it or mediate it... sorry friend.
      My Computer

  5. Posts : 4
    windows 10

    Here is what I suspect...as I have had an interesting run in with this issue. I have an ROG Maximus Code IX mobo. Never had any issues for about a year. I accidentally spilled a small bit of soda into my pc case while it was powered off. By the time I noticed that it had happened the soda dried into a sticky syrup substance with little splatter specs around the mobo, gpu, and cpu cooler (Still hadn't powered it on up until this point). I took it all apart and went over it with a fine tooth comb with 99% alcohol and cleaned as much of it as humanly possible.

    After boot I started to have this issue frequently. I obviously attributed it to the spill. After a couple of days of dealing with it I decided to open everything again and go over it with a magnifying glass and a good flashlight to make sure there was nothing I had missed. To my surprise I did find one little spec on top of a tiny little chip towards the lower half of the mobo. (I can try to locate this again if you want me to take a picture of the component but it's been about 3 years since so not sure if I remember 100%) After I cleaned off that spec all of my issues went away....until recently a week or 2 ago it started happening again. After I cleaned that spec off i suspected that the usb bus/controller, whatever that component was had to do with the usb's and it was overheating and shutting down because of it. (It was not on any connections or soldered points but right on the top of this little tiny component that somewhat resembled a processor that was soldered to the board).
    I just replace my cpu air cooler with an aio corsair h150i elite capellix along with 3 more corsair rgb case fans. I also overclocked my 6700k processor up to 4.6ghz with a gpu oc as well (evga 1060). Another thing I plugged in to the USB at this time was the razer Tartarus v2 as well which is something I hadn't owned yet when having the issues originally.

    Based on my original issue I thought that the USB component was an overheat issue because of the spec of soda on that component. Now I'm wondering if the issue may be starting again due to the raised voltage in the system along with the added razer USB device. It seems the USB component may be perhaps overheating again and shutting down or it's getting improper voltage or too much voltage and shutting down for protection. I have not been able to find any kind of schematic for the components on the board to find out what exactly it was that I cleaned that small spec of soda from that seemed to fix my issue the first time.

    When I first had issues before finding and cleaning the soda spec I had basic USB mouse and keyboard with persistent USB shutdown/power loss.

    Since cleaning the spec off and over the past 3 or 4 years I have added all razer components as follows
    1. Razer ornate chroma keyboard
    2. Razer Naga trinity mouse
    3. Razer kraken tournament edition headset
    4. Razer goliathus extended chroma gaming mouse mat
    5. Razer tartarus v2
    6. Have had basic Webcam and studio mic plugged in here and there as well

    With all of these devices I never had any issues. Like I said recently I wiped windows with a fresh restart. Updated all my drivers and bios from the asus website oc cpu and gpu with an aio install.

    I have just recently tried deleting the drivers from the entire USB section in the device manager and I'm waiting to see if it happens again. I have no other ideas for this. If it's not a driver issue it's got to be a hardware defect. One thing I do remember doing this time that I didn't last time was this time I got the chipset drivers from asus for that mobo. Last time I just let windows install whatever it thought was right so idk if that is something that could affect it.

    My next steps if it happens again will be to
    1. Reset chipset driver and test
    2. Revert oc and test
    3. Unplug tartarus v2 and test.

    Hopefully I can get and idea of what it is and if I could get a spec manual for the components on the board I could test the voltage being used by the mystery component as see if I notice anything off...
      My Computer

  6. Posts : 8
    Windows 10
    Thread Starter

    chumannn said:
    Hopefully I can get and idea of what it is and if I could get a spec manual for the components on the board I could test the voltage being used by the mystery component as see if I notice anything off...
    If I had to throw my guess out there, It's probably drivers being very unhappy and I suppose I probably should try reinstalling them.

    Most of the products that I use are logitech, I have never spilled anything on my computer and it would be impossible for me to do as I don't set anything on/near it, and its on its own desk.

    I had this issue happen again last night, but it's very infrequent now... almost never happens. I've changed nothing about my computer. Other then reinstalling drivers, not really sure what else there is to do or that I can do.
      My Computer

  7. Posts : 4
    windows 10

    I do remember now having the issues before. I purchased a pcie USB card thinking it might solve the issue. Or at least allow me to use my keyboard and mouse to see what was happening during the issue and that would fail too during the issue so maybe not a component. Totally forgot about that until just now! So it has to be some kind of driver issue ..idk it's very frustrating. I think asus has stopped service to my mobo so I'm not sure they will be of any help...

    - - - Updated - - -

    Ok @mycompcrashes. I reverted my overclock to default only running xmp mode now. 4.2 ghz. GPU still overclocked. I downloaded this Outbyte Driver Updater and it seems to be ok. Been playing for 2 days now without an issue yet. Lately it has happened about twice in an 4 hour period. But after running this (you get one free fix with the trail version) it seems to be doing better. Worth a shot since its free!!!
      My Computer

  8. Posts : 4
    windows 10

    Seems Fixed!!!

    Hey @mycompcrashes I have been running strong since my last post!!! Have not had a single usb shutdown. I reverted the CPU overclock. Only running XMP and GPU overclock. Have alllllll of my devices plugged in and not a single issue so far. Give what i did a try and let me know if it works!!!
      My Computer


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