BSOD When Gaming

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  1. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    The latest BSOD debugging displayed a recurrent driver.

    An alternative should be tried.

    Turn off Windows updates of non-Microsoft drivers:

    Enable or Disable Driver Updates in Windows Update in Windows 10

    Look for a driver that is different from:

    26.20.13025.10004
    26.20.13003.1007

    Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.

    On the AMD web site be sure the "clean install" box is checked and only install the graphics driver.

    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version 18.0.2.0 (or newer version if available)

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    http://support.amd.com/en-us

    https://www.amd.com/en/support/kb/faq/rs-install



    If there are BSOD despite multiple drivers this typically indicates malfunctioning hardware.

    See if you can find a friend, relative, neighbor, or local computer store to swap the GPU.
    The swap can be AMD or Nvidia.


    Code:
    Name	Radeon (TM) RX 480 Graphics
    PNP Device ID	PCI\VEN_1002&DEV_67DF&SUBSYS_34131462&REV_C7\4&38AB2860&0&0008
    Adapter Type	AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
    Adapter Description	Radeon (TM) RX 480 Graphics
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\c0347338.inf_amd64_ac57ebc90aacc6d7\B347375\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0347338.inf_amd64_ac57ebc90aacc6d7\B347375\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0347338.inf_amd64_ac57ebc90aacc6d7\B347375\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0347338.inf_amd64_ac57ebc90aacc6d7\B347375\amdxc64.dll
    Driver Version	26.20.13025.10004
    INF File	oem31.inf (ati2mtag_Polaris10DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xF01FFFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000E000-0x0000EFFF
    Memory Address	0xF7E00000-0xF7EFFFFF
    IRQ Channel	IRQ 4294967291
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\C0347338.INF_AMD64_AC57EBC90AACC6D7\B347375\ATIKMPAG.SYS (26.20.13025.10004, 584.20 KB (598,224 bytes), 07/10/2019 5:45 AM)

    Code:
    atikmdag.sys Fri Oct  4 09:14:07 2019 (5D976FCF)
    atikmpag.sys Fri Oct  4 08:59:13 2019 (5D976C51)
      My Computer


  2. Posts : 12
    Windows 10
    Thread Starter
       #22

    Thanks zbook. Did the full DDU, in safe mode, twice. Then a clean install of the driver. Got another BSOD, this on related to DX.

    Latest V2 here - Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    So, as it stands it seems like something is wrong with the GPU. I guess I'll have to look in to my warranty. Have a feeling that's going to have expired.
      My Computer


  3. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    This was a third misbehaving GPU driver so see what you can do to find a swap for testing purposes.

    26.20.15002.61

    Make two tests:
    1) Test a new GPU card in the problematic computer
    2) Test the GPU card from the problematic computer in another computer

    Also check to see if there is another port in the motherboard.


    Code:
    Name                    : Radeon (TM) RX 480 Graphics
    DeviceID                : VideoController1
    PNPDeviceID             : PCI\VEN_1002&DEV_67DF&SUBSYS_34131462&REV_C7\4&38AB2860&0&0008
    VideoProcessor          : AMD Radeon Graphics Processor (0x67DF)
    CurrentRefreshRate      : 60
    VideoModeDescription    : 1920 x 1080 x 4294967296 colors
    AdapterRAM              : 4293918720
    DriverVersion           : 26.20.15002.61
    InfFilename             : oem9.inf
    InstalledDisplayDrivers : C:\WINDOWS\System32\DriverStore\FileRepository\u0349464.inf_amd64_789f2a8b5b866ccf\B349558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0349464.inf_amd64_789f2a8b5b866ccf\B349558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0349464.inf_amd64_789f2a8b5b866ccf\B349558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0349464.inf_amd64_789f2a8b5b866ccf\B349558\amdxc64.dll
    InstallDate             : 
    DriverDate              : 03/12/2019 5:00:00 PM
    Status                  : OK
    StatusInfo              : 
    LastErrorCode           : 
    ErrorDescription        :
    Last edited by zbook; 11 Dec 2019 at 15:52.
      My Computer


  4. Posts : 12
    Windows 10
    Thread Starter
       #24

    Thanks zbook, don't really have any gaming friends so may have to pay to take it to the place where I bought the card and see what they can diagnose.

    Will try and reseat the card in a different slot in the meantime.
      My Computer


 

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