BSOD When Gaming

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  1. Posts : 110
    Windows 10 Pro X64 2004
       #11

    jazzyj said:
    Huh, that's interesting. I was trying to utilise their mapping software the other day and found my mouse was unsupported. Maybe I overlooked some new drivers for it.
    Do report back with results in case uninstalling/finding the right driver fixes it.
      My Computer


  2. Posts : 12
    Windows 10
    Thread Starter
       #12

    Laith said:
    Hi.
    According to my analysis,
    Code:
    0: kd> lmvm KovaPlusFltrBrowse full module list
    start             end                 module name
    fffff802`2ff40000 fffff802`2ff43b00   KovaPlusFltr T (no symbols)           
        Loaded symbol image file: KovaPlusFltr.sys
        Image path: \SystemRoot\system32\drivers\KovaPlusFltr.sys
        Image name: KovaPlusFltr.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jan 25 05:23:58 2010 (4B5D9B6E)
        CheckSum:         000070F9
        ImageSize:        00003B00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    it seems as though the issue is with your ROCCAT Kone mouse driver.
    As seen in the code snippet above, it is horribly out of date. Try uninstalling the driver, or upgrading it, to see if the issue persists. Hope this helps.
    So I live part time in the UK, haven't had a chance to test this out. There are no newer mouse drivers. If it seems like it is the case, then I guess I'll have to buy a new mouse.

    - - - Updated - - -

    Had another BSOD this morning, for a reason I've never seen before (Cl.dll). Trying to repeat the suggestions given earlier in the thread.

    Latest V2 - Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    Latest memory.dump (zip) - Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Updated Windows logs when repeating Zbooks earlier suggestions. The issues found originally are no longer there:

    Microsoft Windows [Version 10.0.18362.476]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.476

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.476

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    875520 file records processed.
    File verification completed.
    14768 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    54940 reparse records processed.
    1036984 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    54940 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    80733 data files processed.
    CHKDSK is verifying Usn Journal...
    37885464 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    124469247 KB total disk space.
    89983604 KB in 337107 files.
    227016 KB in 80734 indexes.
    0 KB in bad sectors.
    1003091 KB in use by the system.
    65536 KB occupied by the log file.
    33255536 KB available on disk.

    4096 bytes in each allocation unit.
    31117311 total allocation units on disk.
    8313884 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\JEFFSPC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition1"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros set debuginfotype = 7
    Updating property(s) of '\\JEFFSPC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition1"'
    Property(s) update successful.

    C:\WINDOWS\system32>
      My Computer


  3. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Please read these links on windows driver verifier: (learn how to use the reset and bootmode commands)

    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983

    Make a new restore point:
    Create System Restore Point in Windows 10

    KovaPlusFltr.sys ROCCAT Kova[+] Driver ROCCAT(R) Set the Rules
    Customer support: ROCCAT - Drivers and support
      My Computer


  4. Posts : 12
    Windows 10
    Thread Starter
       #14

    zbook said:
    Please read these links on windows driver verifier: (learn how to use the reset and bootmode commands)

    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983

    Make a new restore point:
    Create System Restore Point in Windows 10

    KovaPlusFltr.sys ROCCAT Kova[+] Driver ROCCAT(R) – Set the Rules
    Customer support: ROCCAT - Drivers and support
    Thanks zbook, Windows Driver Verifier is running now.

    As for the Kova, I just think my mouse is not supported anymore - Roccat Kova First gen - Win10 drivers. : Roccat
      My Computer


  5. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    The TF link displays 3 simultaneous customized settings.
    The Microsoft link displays 19 simultaneous customized settings.

    If there are no performance problems or slow boot increase the number of customized tests by 3 - 5 / hour
      My Computer


  6. Posts : 12
    Windows 10
    Thread Starter
       #16

    zbook said:
    The TF link displays 3 simultaneous customized settings.
    The Microsoft link displays 19 simultaneous customized settings.

    If there are no performance problems or slow boot increase the number of customized tests by 3 - 5 / hour
    Sounds good. It looks like if I just leave it, it should eventually crash, correct? Assuming the drivers are the issue? I can't stay by it all day so will increase the tests later today and go from there.
      My Computer


  7. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    If 19 customized tests are enabled and there are no bsod for 48 hours that will complete the testing.
      My Computer


  8. Posts : 12
    Windows 10
    Thread Starter
       #18

    Sounds good, thanks for clarifying. Will ramp it up over the course of the day.

    - - - Updated - - -

    Received a BSOD - latest dump is here - Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My Computer


  9. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive



    Uninstall and reinstall: GEARAspiWDM.sys

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    GEARAspiWDM.sys CD-ROM Class Filter Driver by Gear Software.
    Also comes with iTunes GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering



    Code:
    GEARAspiWDM  GEAR ASPI Filter Drive GEAR ASPI Filter Drive Kernel        Manual     Running    OK         TRUE        FALSE        8,320             10,240      0          03/05/2012 1:56:17 PM  C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys      2,304
    Code:
    gearaspiwdm	GEAR ASPI Filter Driver	c:\windows\system32\drivers\gearaspiwdm.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes
    Code:
    GEARAspiWDM.sys Thu May  3 12:56:17 2012 (4FA2E2E1)
      My Computer


  10. Posts : 12
    Windows 10
    Thread Starter
       #20

    I removed the GEARAspiWDM driver entirely as far as I can tell (it had been showing up on my CD-R in Device Manager, no longer there). Removed some old Apple software that was on the PC. Still got another BSOD shortly thereafter.

    Latest report is here - Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My Computer


 

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