Frequent BSODs occurring especially while launching games.


  1. Posts : 17
    Windows 10 20H2(64-bit)
       #1

    Frequent BSODs occurring especially while launching games.


    For the past few days, I have been encountering several BSODs, only when i am launching games like Forza or Batman.

    They have the following stopcodes:
    KERNEL_SECURITY_CHECK_FAILURE
    KERNEL_MODE_HEAP_CORRUPTION
    VIDEO_TDR_ERROR
    THREAD_STUCK_IN_DEVICE_DRIVER
    SYSTEM_SERVICE_EXCEPTION

    WhoCrashed says that all of them were caused mainly by either Radeon or DirectX drivers. I then updated all the drivers, but still am getting the BSODs.

    Please help me out.
    Thanks a lot in advance!

    I have attached the log file.

    EDIT- My current system is the second one(the laptop).
      My Computers


  2. Posts : 1,497
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 17
    Windows 10 20H2(64-bit)
    Thread Starter
       #3

    Thanks, I have done a BIOS update. But unfortunately still I got a BSOD od KERNEL_SECURITY_CHECK_FAILURE. I did a chkdsk /scan too to check if there were any disk problems but nothing shows up.

    No problems showed up during the furmark test, though I stopped it when the temperatures were getting high.

    The new log files are attached below.
      My Computers


  4. Posts : 17
    Windows 10 20H2(64-bit)
    Thread Starter
       #4

    Can somebody please help me out?

    I am still getting the BSODs. A new one that popped up is PAGE_FAULT_IN_NONPAGED_AREA. These are now ooccuring also during normal use, unlike before when it came when launching games.

    This is what WhoCrashed after analysing the files-

    Code:
    On Sun 20-10-2019 21:05:55 your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\102019-33093-01.dmp This was probably caused by the following module: atikmdag.sys (0xFFFFF8007A3BC87B) Bugcheck code: 0x50 (0xFFFF9B8A6B2D11AC, 0x0, 0xFFFFF8007A3BC87B, 0x2) Error: PAGE_FAULT_IN_NONPAGED_AREA file path: C:\WINDOWS\System32\DriverStore\FileRepository\u0346453.inf_amd64_bc963e4e92e4ff40\B346420\atikmdag.sys product: ATI Radeon Family company: Advanced Micro Devices, Inc. description: ATI Radeon Kernel Mode Driver Bug check description: This indicates that invalid system memory has been referenced. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.). Google query: atikmdag.sys Advanced Micro Devices, Inc. PAGE_FAULT_IN_NONPAGED_AREA On Sun 20-10-2019 21:05:55 your computer crashed or a problem was reported crash dump file: C:\WINDOWS\MEMORY.DMP This was probably caused by the following module: atikmdag.sys (0xFFFFF8007A3BC87B) Bugcheck code: 0x50 (0xFFFF9B8A6B2D11AC, 0x0, 0xFFFFF8007A3BC87B, 0x2) Error: PAGE_FAULT_IN_NONPAGED_AREA file path: C:\WINDOWS\System32\DriverStore\FileRepository\u0346453.inf_amd64_bc963e4e92e4ff40\B346420\atikmdag.sys product: ATI Radeon Family company: Advanced Micro Devices, Inc. description: ATI Radeon Kernel Mode Driver Bug check description: This indicates that invalid system memory has been referenced. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.). Google query: atikmdag.sys Advanced Micro Devices, Inc. PAGE_FAULT_IN_NONPAGED_AREA On Sun 20-10-2019 17:20:23 your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\102019-38921-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8044D244086, 0xFFFFE48027FE9930, 0x0) Error: SYSTEM_SERVICE_EXCEPTION file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
    I have uploaded the log files.

    Please help me solve this problem!
    Thanks in advance.
      My Computers


  5. Posts : 13,957
    Windows 10 Pro X64 21H1 19043.1503
       #5

    Looking at the dumps, most are GPU related as you said.

    You currently have Driver Version: 26.20.13001.50005 dated 03-09-2019 which is newer than the latest shown on the ASUS web site.

    Did you follow the instructions: [Gaming NB] Update driver - How to install AMD chipset driver ?
    They want you to uninstall the current driver before installing the new driver.

    Are you doing any over clocking?

    There were 34 BSODs:

    0X00000050 0X00000050 0X00000050 0X00000050 0X00000050 0X0000003b 0X0000003b 0X00000139 0X00000139 0X00000139 0X00000139 0X00000139 0X00000139 0X0000013a 0X0000013a 0X0000003b 0X0000003b 0X0000003b 0X100000ea 0X100000ea 0X100000ea 0X100000ea 0X100000ea 0X100000ea 0X00000116 0X00000116 0X00000116 0X00000116 0X00000116 0X00000116 0X00000116 0X00000116 0X00000116
    0X00000116

    What seems odd is they came in the order shown, not intermixed.

    Was a Windows Update installed at the time this problem started happening? Check Windows Update History?

    You can also try running DISM and SFC to see if that corrects any corrupted OS files. Here is an easy way to do so. Copy the following and create a batch file, then right click on the batch file and run as Administrator:

    Code:
    @echo off
    date /t & time /t
    echo Dism /Online /Cleanup-Image /StartComponentCleanup
    Dism /Online /Cleanup-Image /StartComponentCleanup
    echo ...
    date /t & time /t
    echo Dism /Online /Cleanup-Image /RestoreHealth
    Dism /Online /Cleanup-Image /RestoreHealth
    echo ...
    date /t & time /t
    echo SFC /scannow
    SFC /scannow
    date /t & time /t
    pause
    Run up to 3 times if necessary until you get a clean run without errors.
      My Computers


  6. Posts : 17
    Windows 10 20H2(64-bit)
    Thread Starter
       #6

    About the chipset driver version, I am not sure how it messed up, as I updated the driver using Device Manager, which I assumed was a good way to keep it updated.

    I am not doing any overclocking, but I had changed some minor settings in the AMD Radeon menu about which applications can use the GPU.

    The only windows update that happened in the past 2 days was a Windows Defender update.

    I did a RestoreHealth and Scannow, which showed no problems. I will run the other command too and update you about it.

    Thanks for the reply!
      My Computers


  7. Posts : 13,957
    Windows 10 Pro X64 21H1 19043.1503
       #7

    Try installing the driver following the directions at the link I gave you.

    Run the DISM and SFC commands in sequence as shown in the batch file.
      My Computers


  8. Posts : 17
    Windows 10 20H2(64-bit)
    Thread Starter
       #8

    I have updated the drivers using the method you said.

    Now, DISM and SFC showed no problems when i ran it.
    StartComponentCleanup went till 100% and ended sucessfully the first time, but the next few times I tried, it stopped after 20%, showing this below-

    C:\WINDOWS\system32>dism /online /cleanup-image /startcomponentcleanup

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.418

    [=========== 20.0% ]
    The operation completed successfully.


    Is this normal?
      My Computers


  9. Posts : 13,957
    Windows 10 Pro X64 21H1 19043.1503
       #9

    Yes, it completed but the graphic didn't move to 100%. That's okay.
      My Computers


  10. Posts : 17
    Windows 10 20H2(64-bit)
    Thread Starter
       #10

    Alright, much thanks.
      My Computers


 

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