IRQL_NOT_LESS_OR_EQUAL on every reboot, shutdown, hibernation, sleep


  1. Posts : 2
    Windows 10
       #1

    IRQL_NOT_LESS_OR_EQUAL on every reboot, shutdown, hibernation, sleep


    Hello Ten Forums,

    Thank you for any help that you can provide. I have been trying to figure out what is causing my BSOD troubles only when I go through any kind of power down option.

    I have uninstalled my security software (Avast Internet Security), reinstalled video drivers of all different versions, and a few other items.

    I did boot into recovery mode and that shuts down just fine.

    I have attached the log collector file to this post. Please let me know if you want me to collect anything else.
      My Computer


  2. Posts : 1,497
    Windows 8.1 Enterprise x64
       #2

    Update (or uninstall)
    Npcap (https://nmap.org/npcap/dist/npcap-0.9983.exe)
      My Computer


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    This was the issue. Tons of issues apparently with npcap from .993 through .996.

    For others that come across this, you will have to use the method in the github post below to disable and uninstall the program before updating.

    Npcap 0.995 crashes IRQL_NOT_LESS_OR_EQUAL in NPF_DetachAdapter . Issue #1626 . nmap/nmap . GitHub
      My Computer


  4. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) Powercfg -h off

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Restart after posting into the thread

    12) Make sure that there is no over clocking while troubleshooting.

    13) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    14) Uninstall and reinstall: npcap.sys
    Npcap Packet Driver

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    15) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    16) On the Lenovo website
    a) click update drivers
    b) run customized diagnostics (check all boxes)
    laptops and netbooks :: thinkpad x series laptops :: thinkpad x1 extreme Lenovo PC Support - US
    c) post images of the results into the thread:

    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums

    Code:
    npcap	Npcap Packet Driver (NPCAP)	c:\windows\system32\drivers\npcap.sys	Kernel Driver	No	System	Stopped	OK	Normal	No	No
    Code:
    npcap_wifi	Npcap Packet Driver (NPCAP) (Wi-Fi)	c:\windows\system32\drivers\npcap.sys	Kernel Driver	No	Disabled	Stopped	OK	Normal	No	No
    Code:
    npcap        Npcap Packet Driver (N Npcap Packet Driver (N Kernel        System     Stopped    OK         FALSE       FALSE        8,192             32,768      0          5/10/2019 8:04:32 PM   C:\Windows\system32\DRIVERS\npcap.sys            8,192      
    npcap_wifi   Npcap Packet Driver (N Npcap Packet Driver (N Kernel        Disabled   Stopped    OK         FALSE       FALSE        8,192             32,768      0          5/10/2019 8:04:32 PM   C:\Windows\system32\DRIVERS\npcap.sys            8,192
    Code:
    npcap.sys    Fri May 10 19:04:32 2019 (5CD61190)
      My Computer


 

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