Random BSODs since update last week

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  1. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    1) What type of RAM is installed on the computer?
    a) DDR3?
    b) DDR4?
    c) ECC?

    2) Open administrative command prompt and type or copy and paste:

    bcdedit /enum all
    wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor


    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    4) Open administrative Powershell and copy and paste:

    Code:
    [Cmdletbinding()] 
    Param( 
        [string]$Computername = "localhost" 
    ) 
    cls 
    $PysicalMemory = Get-WmiObject -class "win32_physicalmemory" -namespace "root\CIMV2" -ComputerName $Computername 
     
    Write-Host "Memore Modules:" -ForegroundColor Green 
    $PysicalMemory | Format-Table Tag,BankLabel,@{n="Capacity(GB)";e={$_.Capacity/1GB}},Manufacturer,PartNumber,Speed -AutoSize 
     
    Write-Host "Total Memory:" -ForegroundColor Green 
    Write-Host "$((($PysicalMemory).Capacity | Measure-Object -Sum).Sum/1GB)GB" 
     
    $TotalSlots = ((Get-WmiObject -Class "win32_PhysicalMemoryArray" -namespace "root\CIMV2" -ComputerName $Computername).MemoryDevices | Measure-Object -Sum).Sum 
    Write-Host "`nTotal Memory Slots:" -ForegroundColor Green 
    Write-Host $TotalSlots 
     
    $UsedSlots = (($PysicalMemory) | Measure-Object).Count  
    Write-Host "`nUsed Memory Slots:" -ForegroundColor Green 
    Write-Host $UsedSlots 
     
    If($UsedSlots -eq $TotalSlots) 
    { 
        Write-Host "All memory slots are filled up, none is empty!" -ForegroundColor Yellow 
    } 
    
    
    
    Get-WmiObject -Class win32_operatingsystem | select *

    5) When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    6) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    7) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US




    8) For DDR3 RAM please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.
    The more passes the better the testing conditions.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
    MemTest86+ - Test RAM


    9) For DDR4 RAM run Memtest86 version 8.2 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.
    MemTest86 - Official Site of the x86 Memory Testing Tool
    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)
    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.




    Code:
    Event[12508]:
      Log Name: System
      Source: Microsoft-Windows-Eventlog
      Date: 2019-10-16T09:52:29.765
      Event ID: 25
      Task: Service startup
      Level: Information
      Opcode: Info
      Keyword: Service availability
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Snowfall
      Description: 
    The event logging service encountered a corrupt log file for channel Microsoft-Windows-OfflineFiles/Operational. The log was renamed with a .corrupt extension.
    Code:
    Event[12536]:
      Log Name: System
      Source: Microsoft-Windows-StartupRepair
      Date: 2019-10-16T09:54:33.314
      Event ID: 1002
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Snowfall
      Description: 
    Startup Repair failed.
    Code:
    Event[12569]:
      Log Name: System
      Source: Microsoft-Windows-GroupPolicy
      Date: 2019-10-16T12:15:38.497
      Event ID: 1090
      Task: N/A
      Level: Warning
      Opcode: Start
      Keyword: N/A
      User: S-1-5-21-2460489136-37144948-2159114410-1001
      User Name: Snowfall\Nathan
      Computer: Snowfall
      Description: 
    Windows failed to record Resultant Set of Policy (RSoP) information, which describes the scope of Group Policy objects applied to the computer or user. This could be caused by Windows Management Instrumentation (WMI) service being disabled, stopped, or other WMI errors. Group Policy settings successfully applied to the computer or user; however, management tools may not report accurately.
    Code:
    Event[602]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[603]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[604]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[605]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[606]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[607]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[608]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[609]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[610]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[611]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[612]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[613]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[614]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[615]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[616]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[617]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[618]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[619]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[620]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[621]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[622]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[623]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[624]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[625]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[626]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[627]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[628]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[629]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[630]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[631]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[632]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[633]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[634]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[635]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[636]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[637]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[638]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[639]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[640]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[641]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[642]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[643]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[644]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[645]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[646]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[647]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[648]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[649]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[650]:
      Log Name: System
      Source: disk
      Date: 2019-08-06T22:54:15.149
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Snowfall
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    Code:
    Event[10439]:
      Log Name: System
      Source: Microsoft-Windows-Memory-Diagnostic-Task-Handler
      Date: 2019-10-11T09:57:37.303
      Event ID: 1001
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-21-2460489136-37144948-2159114410-1001
      User Name: Snowfall\Nathan
      Computer: Snowfall
      Description: 
    Windows removed bad memory regions from this PC.
      My Computer


  2. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    An in place upgrade repair using the windows 10 iso and following the text and images in the thread should maintain drivers and applications. It is possible that some customized Windows settings may return to default.

    If the in place upgrade fails to fix the underlying computer problems then additional options are:
    reset save files
    reset save files equivalent
    clean install
      My Computer


  3. Posts : 13
    Windows 10
    Thread Starter
       #13

    1. Ram is factory installed by Lenovo, DDR3
    2. no wmic commands work. "invalid namespace"
    3.
    Microsoft Windows [Version 10.0.18362.418]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>bcdedit /enum all

    Windows Boot Manager
    --------------------
    identifier {bootmgr}
    device partition=\Device\HarddiskVolume1
    description Windows Boot Manager
    locale en-US
    inherit {globalsettings}
    default {current}
    resumeobject {6e89ff2a-b5c1-11e9-a9de-28b2bd176794}
    displayorder {current}
    toolsdisplayorder {memdiag}
    timeout 0

    Windows Boot Loader
    -------------------
    identifier {current}
    device partition=C:
    path \WINDOWS\system32\winload.exe
    description Windows 10
    locale en-US
    inherit {bootloadersettings}
    recoverysequence {bd1399ea-b5c2-11e9-af14-bff7305c0a1c}
    displaymessageoverride Recovery
    recoveryenabled Yes
    allowedinmemorysettings 0x15000075
    osdevice partition=C:
    systemroot \WINDOWS
    resumeobject {6e89ff2a-b5c1-11e9-a9de-28b2bd176794}
    nx OptIn
    bootmenupolicy Standard

    Windows Boot Loader
    -------------------
    identifier {bd1399ea-b5c2-11e9-af14-bff7305c0a1c}
    device ramdisk=[\Device\HarddiskVolume3]\Recovery\WindowsRE\Winre.wim,{bd1399eb-b5c2-11e9-af14-bff7305c0a1c}
    path \windows\system32\winload.exe
    description Windows Recovery Environment
    locale en-US
    inherit {bootloadersettings}
    displaymessage Recovery
    osdevice ramdisk=[\Device\HarddiskVolume3]\Recovery\WindowsRE\Winre.wim,{bd1399eb-b5c2-11e9-af14-bff7305c0a1c}
    systemroot \windows
    nx OptIn
    bootmenupolicy Standard
    winpe Yes

    Windows Boot Loader
    -------------------
    identifier {db0fd5b7-8472-11e6-adaf-8ff7d9152887}
    device ramdisk=[unknown]\Recovery\WindowsRE\Winre.wim,{db0fd5b8-8472-11e6-adaf-8ff7d9152887}
    path \windows\system32\winload.exe
    description Windows Recovery Environment
    locale en-US
    inherit {bootloadersettings}
    displaymessage Recovery
    displaymessageoverride Recovery
    osdevice ramdisk=[unknown]\Recovery\WindowsRE\Winre.wim,{db0fd5b8-8472-11e6-adaf-8ff7d9152887}
    systemroot \windows
    nx OptIn
    bootmenupolicy Standard
    winpe Yes

    Resume from Hibernate
    ---------------------
    identifier {6e89ff2a-b5c1-11e9-a9de-28b2bd176794}
    device partition=C:
    path \WINDOWS\system32\winresume.exe
    description Windows Resume Application
    locale en-US
    inherit {resumeloadersettings}
    recoverysequence {bd1399ea-b5c2-11e9-af14-bff7305c0a1c}
    recoveryenabled Yes
    allowedinmemorysettings 0x15000075
    filedevice partition=C:
    filepath \hiberfil.sys
    bootmenupolicy Standard
    debugoptionenabled No

    Windows Memory Tester
    ---------------------
    identifier {memdiag}
    device partition=\Device\HarddiskVolume1
    path \boot\memtest.exe
    description Windows Memory Diagnostic
    locale en-US
    inherit {globalsettings}
    badmemoryaccess Yes

    EMS Settings
    ------------
    identifier {emssettings}
    bootems No

    Debugger Settings
    -----------------
    identifier {dbgsettings}
    debugtype Serial
    debugport 1
    baudrate 115200

    RAM Defects
    -----------
    identifier {badmemory}
    badmemorylist 0x8b86
    0x1d6830
    0x2127ec
    0x273c5e

    Global Settings
    ---------------
    identifier {globalsettings}
    inherit {dbgsettings}
    {emssettings}
    {badmemory}

    Boot Loader Settings
    --------------------
    identifier {bootloadersettings}
    inherit {globalsettings}
    {hypervisorsettings}

    Hypervisor Settings
    -------------------
    identifier {hypervisorsettings}
    hypervisordebugtype Serial
    hypervisordebugport 1
    hypervisorbaudrate 115200

    Resume Loader Settings
    ----------------------
    identifier {resumeloadersettings}
    inherit {globalsettings}

    Device options
    --------------
    identifier {bd1399eb-b5c2-11e9-af14-bff7305c0a1c}
    description Windows Recovery
    ramdisksdidevice partition=\Device\HarddiskVolume3
    ramdisksdipath \Recovery\WindowsRE\boot.sdi

    C:\WINDOWS\system32>wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor
    ERROR:
    Description = Invalid namespace

    C:\WINDOWS\system32>
      My Computer


  4. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    Open administrative command prompt and type or copy and paste:

    bcdedit /enum {badmemory}

    When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    See if this command can run using administrative powershell:
    get-wmiobject Win32_ComputerSystem
      My Computer


  5. Posts : 13
    Windows 10
    Thread Starter
       #15

    We'll work on repair later today. Until then, nothing wmi will work. I would like to fix known broken things before spending a lot of time on other stuff.

    See if this command can run using administrative powershell:
    get-wmiobject Win32_ComputerSystem

    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    Try the new cross-platform PowerShell Installing PowerShell - PowerShell | Microsoft Docs

    PS C:\WINDOWS\system32> get-wmiobject Win32_ComputerSystem
    get-wmiobject : Invalid class "Win32_ComputerSystem"
    At line:1 char:1
    + get-wmiobject Win32_ComputerSystem
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : InvalidType: (:) [Get-WmiObject], ManagementException
    + FullyQualifiedErrorId : GetWMIManagementException,Microsoft.PowerShell.Commands.GetWmiObjectCommand

    PS C:\WINDOWS\system32>

    - - - Updated - - -

    Microsoft Windows [Version 10.0.18362.418]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}
    badmemorylist 0x8b86
    0x1d6830
    0x2127ec
    0x273c5e

    C:\WINDOWS\system32>

    - - - Updated - - -

    So far, no attempts to reset the pc, either from the computer or repair from USB have worked.

    It gets so far in the process, then stops and restores what we have. Different error messages, but no luck in getting all the way through.
      My Computer


  6. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    What happened during the in place upgrade repair?

    Run setupdiag > post results using a share link
    https://docs.microsoft.com/en-us/win...rade/setupdiag

    After posting the results perform a custom install
    (reinstall drivers and applications)
    Custom Install Windows 10
      My Computer


  7. Posts : 13
    Windows 10
    Thread Starter
       #17

    setupdiag reports a successful update on 8/3

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    the repair upgrade failed with an error 0xC1900101, last time was -0x2000A
    message SAFE_OS error PREPARE_FIRST_BOOT
      My Computer


  8. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    Post a new V2.

    Download and install: Everything
    voidtools


    Launch the application and search for these logs and post share links for any that are found.
    (Make sure the log files are no older than 10 days.)

    Code:
    PANTHER logs
    C:\Windows\Panther
    
    folders:
    \$Windows.~bt\sources\panther
    \$Windows.~bt\Sources\Rollback
    \Windows\Panther
    \Windows\Panther\NewOS
    
    Setupmem.dmp may be found in either (depending on when the bucheck occurs)
    %SystemDrive%$Windows.~bt\Sources\Rollback
    %WinDir%\Panther\NewOS\Rollback
    
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
    Setupapi.offline.log

    Uninstall Malwarebytes using the applicable uninstall tool:
    https://downloads.malwarebytes.com/file/mb_clean

    Uninstall Norton AV using the applicable uninstall tool:
    Download and run the Norton Remove and Reinstall tool

    Make sure Windows defender is on
      My Computer


  9. Posts : 13
    Windows 10
    Thread Starter
       #19

    Am not hopeful that a custom install will work. Win 10 does not appear to be able to repair or reset.
      My Computer


  10. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    When windows advanced troubleshooting menu options fail using the listed options on the computer, the windows advanced troubleshooting options on an iso may work.
      My Computer


 

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