SYSTEM_THREAD_EXCEPTION_NOT_HANDLED ffffffff`c0000005

kot · 13 Oct 2019

Windows Version: 10 Home 1903

When Driver Verifier is enabled, for some reason it is not dumping the BSODs.. BlueScreenView doesn't find them either.

Here's a normal BSOD copy-pasted from BlueScreenView:
101319-5484-01.dmp 10/13/2019 9:08:35 AM SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff806`64c449c2 fffffa02`6e47cff8 ffff9500`b0379930 ntoskrnl.exe ntoskrnl.exe+449c2 x64 ntoskrnl.exe+449c2 C:\WINDOWS\Minidump\101319-5484-01.dmp 8 15 18362 1,759,972 10/13/2019 9:10:06 AM

I've run the V2 log collector and the resulting .zip is attached.

- - - Updated - - -

It does seem to be a problem with the graphics card- sometimes it BSODs when I pause a video or do some UI action..

- - - Updated - - -

Another blue screen occurred just about now:

101319-35875-01.dmp 10/13/2019 12:16:38 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`ffffcb83 00000000`00000002 00000000`00000000 fffff804`10c433d6 ntoskrnl.exe ntoskrnl.exe+1c1220 x64 ntoskrnl.exe+1c1220 C:\WINDOWS\Minidump\101319-35875-01.dmp 8 15 18362 1,923,140 10/13/2019 12:18:28 PM

Produced during video playback start.

MrPepka · 13 Oct 2019

Update:
BIOS (propably? BIOS Update for Windows 10 (64-bit) - S540-14API, C340-14API, FLEX-14API - US)
Test RAM with memtest86, disks with SeaTools, CPU with Prime95 and OCCT and GPU with FurMark

Ztruker · 13 Oct 2019

@MrPepka, it would help kot if you provided links to the tools you want him to use to test with.

MrPepka · 13 Oct 2019

I know it

Memtest86 (MemTest86+ - Test RAM)
SeaTools (SeaTools for DOS - Hard Drive Diagnostic)
Prime95 (Prime95 - Stress Test Your CPU)
OCCT (OCCT With Four Options - How We Stress Test CPUs)
FurMark (Prime95 - Stress Test Your CPU)

kot · 13 Oct 2019

I've run all of those tests without errors or blue screens..

Ztruker · 13 Oct 2019

There are over 600 Event ID 1005 DCOM got error "1084" attempting to start the service WSearch ..... errors logged in system-events.txt. This sometimes is caused by a Windows Update. I suggest running DISM and SFC to correct any files system corruption. You can tun this batch file from a Administrative Command Prompt to make it easier.

Code:

@echo off
Rem
Rem Run the following commands in sequence. If any fail run again up to 3 times. See if you
Rem can get all 3 to run without error:
Rem Dism /Online /Cleanup-Image /StartComponentCleanup
Rem Dism /Online /Cleanup-Image /RestoreHealth
Rem SFC /scannow
Rem
date /t & time /t
echo Dism /Online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /StartComponentCleanup
echo ...
date /t & time /t
echo Dism /Online /Cleanup-Image /RestoreHealth
Dism /Online /Cleanup-Image /RestoreHealth
echo ...
date /t & time /t
echo SFC /scannow
SFC /scannow
date /t & time /t

It would also be a good idea to check out your hard drive with chkdsk.

kot · 13 Oct 2019

SFC has some Windows Defender files broken, apparently, but can't fix them because Windows Defender files are protected or something. Not entirely sure how Defender works..

The other commands run without error.

Ztruker · 14 Oct 2019

The Windows Defender problem is known. Find time to run chkdsk. Best way is to boot a USB Windows 10 install flash drive, press Shift+F10 at the first window to get a Command Prompt. Find your Windows 10 partition letter. I do a dir c:, dir d:, dir e: etc. until I find the one that has the right directories on it:

Program Files
Program Files (x86)
Users
Windows

then enter chkdsk c: /r (replace c: with the drive letter of your Windows partition).