2 day old laptop - BSOD


  1. Posts : 2
    Windows 10 Business v 1903
       #1

    2 day old laptop - BSOD


    Hi,

    I'm now at my wits end and hoping someone can help. I am not tech savvy so apologies for the dumb wording and descriptions.

    Background:
    I work for a small Not for profit and we purchased a new HP laptop in the new year. About 4 months in, I was continuously getting a BSOD with the stopcode - Driver IRQL not less or equal. What failed: ipeaklwf.sys.. I liaised with HP support as the laptop wasn't even 6 months old yet and after weeks of trouble shooting where the BSOD was crashing the laptop every 3-5 mins, it was becoming unworkable and HP couldn't fix it so in the end replaced it with a new HP Elitebook x360 1020 G2.

    I received the new laptop and on the second day I was working from home and got exactly the same BSOD and error message as I was getting on the first laptop. Our IT support is remotely located and he can't figure out what is happening other than to tell me that it must be environmental. The problem with that theory is that my first HP would BSOD both at work and at home - two completely different environments. With regard to the new laptop, he was sent a crash report in the morning on the second day (I wasn't fully using it at that time and hadn't noticed it) and then it BSOD again that night whilst I was at home. Again, two different environments.

    My question is - has anyone ever had this happen to a brand new laptop. It's still only a week and a half since I received it. It's worth noting that my colleague has EXACTLY the same laptop, purchased at the same time so it's new too and she's not had this issue.

    Also, would the Internet or wifi connection either at my work or home make it do that. I've been working on the laptop for 6 hours this evening, mostly in excel and when I finished my work, I went onto the internet and it crashed (yet it's not crashing whilst I type this???. If the wifi could make it BSOD, what is the approach to fix it. Not sure if it means anything but the cooling fan in the laptop has been on for most of that time.

    I just have no idea where to go from here - I can't bear the thought of having to trouble shoot the same issue again, especially on a brand new device, so I appreciate any of your advice or suggestions.

    Thanks
    Nardia
      My Computer


  2. Posts : 760
    Windows 10 Home x64
       #2

    Did you try this?

    (first answer from Google)

    https://h30434.www3.hp.com/t5/Notebo...d/td-p/6669294
      My Computers


  3. Posts : 2
    Windows 10 Business v 1903
    Thread Starter
       #3

    krzemien said:
    Did you try this?

    (first answer from Google)

    https://h30434.www3.hp.com/t5/Notebo...d/td-p/6669294
    Thanks for your response - it might be the first answer from Google if I knew what I was searching/asking for, but I have no idea what those stop codes mean and struggle to understand what the drivers, let alone what HP velocity is so in my searching, this hasn't cropped up and I haven't tried this solution.

    But it's given me something to investigate, so thanks :)
      My Computer


  4. Posts : 2,078
    Windows 10 Pro
       #4

    According to that link.....you issue is directly related the HP Velocity software/driver and it's saying to uninstall it.

    This link from HP says to do exactly that as it's no longer being supported. In this link follow the instructions.
    https://support.hp.com/us-en/document/c06266198
      My Computer


  5. Posts : 13,947
    Windows 10 Pro X64 21H1 19043.1503
       #5

    If that doesn't help then please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My Computers


  6. Posts : 760
    Windows 10 Home x64
       #6

    I'm relatively confident that's what's the source of your problems - I kind-of recalled it raised on HP forums in the past.

    Nevertheless please update this thread with the outcome for posterity.
      My Computers


 

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