BSOD while watching shows or youtube videos


  1. Posts : 132
    Windows 10 Pro x64 bit
       #1

    BSOD while watching shows or youtube videos


    Hello,

    I'm working on my mothers laptop and it's having an issue where it'll freeze and have this buzzing sound and eventually will BSOD.

    it's a fairly new laptop. less than a year old. HP notebook- da1005dx

    Would love to get this sorted out as it's pretty frustrating to buy a new laptop and have these issues.

    Thanks
      My Computer


  2. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi BrandonR188,

    Welcome to TF's BSOD forum.

    New computer's should not be having BSOD.

    One option is to contact HP for a Return Merchandise Authorization (RMA).

    Troubleshooting can be performed as problems were seen in the logs.



    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7

    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) Post a share link using one drive, drop box, or google drive for: C:\windows\memory.dmp


    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 10/06/2019 04:23:30
    Size on disk: 1184 MB



    11) Upgrade the BIOS: F.21 > F.22 Rev.A

    https://support.hp.com/us-en/drivers...Id/ob-238028-1

    12) When were the different RAM modules installed?

    Code:
    Location     : Bottom-Slot 1(left)
    BankLabel    : BANK 0
    Manufacturer : SK Hynix
    MemoryType   : DDR4
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 2400
    Serial       : 2E7584E0
    PartNumber   : HMA81GS6CJR8N-VK    
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : Bottom-Slot 2(right)
    BankLabel    : BANK 2
    Manufacturer : Samsung
    MemoryType   : DDR4
    FormFactor   : SODIMM
    Capacity     : 4GB
    Speed        : 2400
    Serial       : 999F1437
    PartNumber   : M471A5244CB0-CTD    
    ECC          : False
    TypeDetail   : {Synchronous}

    13) Install the latest applicable HP GPU drivers: Intel or Intel and Nvidia

    https://support.hp.com/us-en/drivers...Id/ob-231804-1
    https://support.hp.com/us-en/drivers...Id/ob-231164-1

    14) Download and install HP support assistant:
    https://support.hp.com/us-en/drivers...Id/ob-227590-1

    15) Run the application to see if there are additional drivers that need updating > update drivers

    16) After performing all of the above steps find a flash drive that you can use to install HP hardware diagnostics UEFI diagnostics.
    https://support.hp.com/us-en/drivers...Id/ob-238650-1

    17) Run the HP hardware diagnostics UEFI diagnostics extensive tests overnight > post images of the results into the thread
    18) The next AM run any component tests (some are interactive) > post results into the thread

    Code:
    10/6/2019 8:27 AM	Windows Error Reporting	Fault bucket 0x139_3_CORRUPT_LIST_ENTRY_dxgkrnl!CTokenQueue::DeleteAllTokens, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: e896a42c-2bfe-454b-b280-295098398e8f
    
    Problem signature:
    P1: 139
    P2: 3
    P3: ffffeb8bafb5f5d0
    P4: ffffeb8bafb5f528
    P5: 0
    P6: 10_0_18362
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\100619-8125-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-12531-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EAE.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EBF.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EDD.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EDE.tmp.txt
    \\?\C:\Windows\Temp\WER77C1.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_139_3ad650979fe5b71f6538738beec7c975f2af28da_00000000_cab_5512764f-70ee-4821-81d6-6b7dc81e5c0e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c27cd175-767f-4981-b1c3-afa097788e45
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0


    Code:
    Name	Microsoft Basic Display Adapter
    PNP Device ID	PCI\VEN_8086&DEV_3EA0&SUBSYS_8532103C&REV_00\3&11583659&2&10
    Adapter Type	, (Standard display types) compatible
    Adapter Description	Microsoft Basic Display Adapter
    Adapter RAM	0 bytes
    Installed Drivers	Not Available
    Driver Version	10.0.18362.1
    INF File	display.inf (MSBDA section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1366 x 768 x 1 hertz
    Bits/Pixel	32
    Memory Address	0xA0000000-0xA0FFFFFF
    Memory Address	0x80000000-0x9FFFFFFF
    I/O Port	0x00005000-0x0000503F
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\BASICDISPLAY.INF_AMD64_307898C750BA9E44\BASICDISPLAY.SYS (10.0.18362.329, 66.50 KB (68,096 bytes), 9/6/2019 10:47 PM)
    Last edited by zbook; 10 Oct 2019 at 02:24.
      My Computer


 

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