BSODs while gaming

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  1. Posts : 25
    Windows 10
       #1

    BSODs while gaming


    Hi

    I recently upgraded my motherboard+cpu and I've been getting BSODs ever since, mainly while playing Borderlands 3.
    The minidumps all show ntoskrnl.exe as the cause.

    OS: Windows 10 version 1803
    CPU: AMD Ryzen 3600
    GPU: GTX 770
    RAM: 16GB DDR4 3200MHz
    Motherboard: MSI B450 Tomahawk Max

    Any help would be appreciated.

    Thanks

    Attachment 250462
      My Computer


  2. Posts : 392
    W10
       #2

    Have you recently reinstalled Windows or used some sort of disk cleaner to clean everthing? I ask because there's only 1 minidump included in the uploaded reports. The MSINFO32 report shows 8 BSOD events (along with approx 10 Live Kernel Events).

    What is the make, model, wattage and age of your PSU?
    I ask because you may have a lot of hardware attached (I see 4 hard drives presnt).

    This driver dates from 2005 and may not be compatible w/Windows 10:
    Code:
    ssgdio64.sys                Fri Sep  9 14:40:54 2005 (4321D736)
    MSINFO32 shows it as this:
    Code:
    ssgdio	Showshock Softnology Generic Driver	\??\c:\windows\syswow64\drivers\ssgdio64.sys	Kernel Driver	Yes	Auto	Running	OK	Normal	No	Yes
    A Google search shows it may be related to an ATI Hardware diagnostic software tool
    Please:
    - uninstall the software program that uses this driver
    - update ALL of your ATI/AMD software

    In the event that you can't get rid of it that way, we'll try other steps after you let us know.

    Please uninstall MSI Afterburner and RivaTuner.
    In the past they were known to cause BSOD's with the RTCore64.sys driver
    After we're finished testing, feel free to reinstall these programs if they're needed.

    The lone memory dump is most often associated with driver problems.
    If the BSOD's continue after following the above steps, then please run Driver Verifier according to these instructions:
    Enable and Disable Driver Verifier in Windows 10
    The purpose of Driver Verifier is to cause a BSOD and capture a memory dump that has evidence of the faulty driver.
    Zip up that memory dump (found in C:\Windows\Minidump) and upload it with your next post.

    While waiting for a reply, please try these free hardware diagnostics (in case this is a hardware problem):

    1) Memtest86 (not 86+): MemTest86 - Official Site of the x86 Memory Testing Tool

    2) SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc): How to use SeaTools for Windows | Seagate Support US

    3) Intel Processor Diagnostic Tool: Download Intel(R) Processor Diagnostic Tool
    Disregard if not using an Intel processor

    4) Furmark stress test for GPU: FurMark > Downloads
    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

    5) OCCT: OCBASE / OCCT
    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall
    Be sure to also run it's PSU test
      My Computer


  3. Posts : 25
    Windows 10
    Thread Starter
       #3

    I'm not using any disk cleaners, but I did notice that the minidumps keep disappearing after a few days. I managed to copy a couple before they disappeared.

    Attachment 250497

    These 2 BSODs happened with different RAM. I actually thought the RAM was the problem so I switched it out but the BSODs are still happening.

    My PSU is EVGA Supernova 650 G3 which I bought 2 weeks ago.

    As for the ssgdio64 driver, I'm not sure what uses it. I couldn't find the ATI hardware diagnostic tool, and all of my AMD software is up to date.

    I uninstalled Afterburner and RivaTuner. I'll be back with updates after I do the hardware tests.
      My Computer


  4. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7

    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) Make sure that there is no over clocking while troubleshooting.



    11) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    12) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10


    13) Post a share link using one drive, drop box, or google drive for: PdcLockWatchdog-20190925-1812.dmp

    Code:
    Name                              LastWriteTime          Size (MB)
    ----                              -------------          ---------
    PdcLockWatchdog-20190925-1812.dmp 2019-09-25 6:12:28 PM      995.7


    14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    15) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    16) Consider Upgrading Windows (current 1803 or 10.0.17134)
      My Computer


  5. Posts : 25
    Windows 10
    Thread Starter
       #5

    Microsoft Windows [Version 10.0.17134.1040]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\Windows\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1

    Image Version: 10.0.17134.1040

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1

    Image Version: 10.0.17134.1040

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    227072 file records processed.
    File verification completed.
    9223 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    251 reparse records processed.
    296404 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    251 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    34667 data files processed.
    CHKDSK is verifying Usn Journal...
    38258512 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    267985919 KB total disk space.
    110603140 KB in 171251 files.
    127012 KB in 34668 indexes.
    0 KB in bad sectors.
    342531 KB in use by the system.
    65536 KB occupied by the log file.
    156913236 KB available on disk.

    4096 bytes in each allocation unit.
    66996479 total allocation units on disk.
    39228309 allocation units available on disk.

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-GG8A1VQ\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk1\\Partition4"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-GG8A1VQ\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk1\\Partition4"'
    Property(s) update successful.

    C:\Windows\system32>
      My Computer


  6. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.


    Repeat scannow displayed no corruption.



    Code:
    Event[1490]:
      Log Name: System
      Source: Ntfs
      Date: 2019-09-25T18:14:58.575
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-GG8A1VQ
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x4000000015835.  The name of the file is "\Users\h_g92\AppData\Local\Microsoft\Windows\Notifications\wpndatabase.db-wal".
      My Computer


  7. Posts : 25
    Windows 10
    Thread Starter
       #7

    I ran the hardware tests suggested earlier and SeaTools, Furmark, and OCCT all came back clean. I couldn't run Memtest86 since I kept getting a black screen every time I tried booting from the USB.

    I'll be doing the chkdsk overnight and I'll post the results in the morning.

    Here are the screenshots and a link for the PdcLockWatchdog-20190925-1812.dmp as requested.
    Dropbox - PdcLockWatchdog-20190925-1812.dmp - Simplify your life

    Attachment 250535
    Attachment 250536
      My Computer


  8. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Please post images of all hardware tests into the thread.

    For chkdsk fix and recover switches run on all drives: C:, D:, E:, F:


    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 155.7 GB
    Total Space: 261.7 GB
    File System: NTFS
          Model: Crucial_CT275MX300SSD1
    
          Drive: D:
     Free Space: 342.1 GB
    Total Space: 953.9 GB
    File System: NTFS
          Model: ST31000528AS
    
          Drive: E:
     Free Space: 815.2 GB
    Total Space: 1907.7 GB
    File System: NTFS
          Model: ST2000DM006-2DM164
    
          Drive: F:
     Free Space: 235.7 GB
    Total Space: 476.9 GB
    File System: NTFS
          Model: ST500DM002-1BD142
      My Computer


  9. Posts : 25
    Windows 10
    Thread Starter
       #9

    I stopped Furmark after 5 mins since I was worried about the temperature. I didn't notice any artifacts during this time.

    Attachment 250571
    Attachment 250572
    Attachment 250573

    - - - Updated - - -

    Here is the chkdsk report

    Dropbox - chkdsk.txt - Simplify your life
      My Computer


  10. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    1) The chkdsk report for C: displayed cleaning and free space reallocation.

    Code:
    Windows has made corrections to the file system.


    2) The chkdsk reports for D:,E:, and F: displayed cleaning.


    3) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    4) Save the backup image to another disk drive (not to another partition on the same drive) or to the cloud.

    5) Make a new restore point:
    Create System Restore Point in Windows 10

    6) Read this link on Windows driver verifier:
    Enable and Disable Driver Verifier in Windows 10

    7) Learn how to use the Windows advanced troubleshooting menu to turn off and recover from using the tool.

    8) There may be performance problems and slow boot while using the tool

    9) Customized test settings may be modified while using the tool

    10) Plan to use the tool for 48 hours and then for an additional 36 hours after the last BSOD

    11) If there are no more BSOD that will complete the use of the tool


    12) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    13) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of


    14) Download and install Minitool partition wizard:
    MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
    Post images into the thread




    15) Run through this Windows upgrade checklist:

    Code:
    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:
    
    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    joysticks
    projectors
    scanners
    plotters
    portable optical drives (CD, DVD)
    microphones
    cameras
    webcams
    smartphones
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors
    
    
    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor
    
    Any of these that have been done in the past week are not necessary to repeat:
    
    
    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 
    
    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    dism /online /cleanup-image /restorehealth 
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    
    5) update windows (have all recommended updates installed) and reboot after updates
    
    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)
    
    7) List and uninstall all non-Microsoft firewall software
    
    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software
    
    9) Run disk cleanup to clean temporary and system files
    
    10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)
    
    11) Place the computer in clean boot:
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
    https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html
    
    
    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)
    
    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq
    Last edited by zbook; 09 Oct 2019 at 11:58.
      My Computer


 

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