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#41
The computer had recurrent operating system corruption.
So having a free Macrium backup image is important.
The ST500 drive displayed problems with SMART results.
SMART testing is used to predict drive failure.
Some drives fail with normal SMART testing.
Others it serves as an early warning.
For drive problems some end users with backed up files or backed up images will use the drive until the terminal event.
Other end users will replace drives when there are any problems detected.
So make sure that you backup any important files on the ST500 drive.
Which antivirus software is installed on the computer?
Run the ESET and Malwarebytes scanners and post results into this thread:
Free Virus Scan | Online Virus Scan from ESET | ESET
Malwarebytes Cybersecurity for Windows, Mac, Android & iOS | Malwarebytes
If the scanners are negative then plan to use Windows driver verifier: (do not use the tool until it is communicated in the thread)
Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983
2019 Update on Hard Drive Failure Rates: Seeing More Failures
How to Fix Reallocated Sector Count Warning
What SMART Hard Disk Errors Actually Tell Us