BSOD after windows 10 install


  1. Posts : 3
    Windows 10
       #1

    BSOD after windows 10 install


    Specs: Lenovo Y50-70 laptop, intel i7-4710HQ with intel hd 4600, nvidia gtx 860m and 16 GB ddr3 ram.

    Installed windows 10 and it automatically downloaded all the drivers including intel and nvidia.
    After 2 reboots the laptop felt slower and things would take ages to open, the screen also flickered twice as if it had reinstalled a display driver. As I opened nvidia control panel (which took a long time) the laptop crashed. After trying to reboot it blue screened again and when I got into OS It felt really really slow. As I entered the nvidia control panel it froze, then the screen flashed and it resumed for 5 seconds and froze the whole laptop again. After installing the manufacturer drivers I did get another BSOD and anytime my nvidia gpu is going to be used the system slows down and freezes.

    Dump file attached as v2 collector did not work because dxdiag would time out.

    MEMORY.zip - Google Drive
      My Computer


  2. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Hi Jack, welcome.

    Try the DM log collector for now. a new V2 log collector version 1.07 will be available soon which has a fix for that problem (I think).

    When you install the latest Nvidia driver from Lenovo, do a custom install of only the Nvidia Graphics and PhysX driver. Leave out all the bells and whistles, see if that helps.

    Completely uninstall the current Nvidia display drivers first using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

    Meanwhile I' look at the dump, see if anything shows.
      My Computers


  3. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #3

    Dump is pointing at your nvidia card/driver:
    Code:
    FOLLOWUP_IP: 
    nvlddmkm+1a40c5
    fffff801`5d8640c5 c3              ret
    FAULT_INSTR_CODE:  8accccc3
    SYMBOL_STACK_INDEX:  7
    SYMBOL_NAME:  nvlddmkm+1a40c5
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nvlddmkm
    IMAGE_NAME:  nvlddmkm.sys
    Code:
    0: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff801`5d6c0000 fffff801`5e1a7000   nvlddmkm   (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jul 13 09:50:59 2015 (55A3EC73)
        CheckSum:         00AA9850
        ImageSize:        00AE7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    That's definitely the latest one from the Lenovo web site. Try the latest one available from the Nvidia web site:
    Get the latest driver for your Nvidia card here: NVIDIA Driver Downloads. Again use DDU to uninstall the current driver in Safe Mode and do a Custom install of only the Graphics and PhysX driver.
    Code:
    Version:     436.30  WHQL
    Release Date:     2019.9.10
    Operating System:     Windows 10 64-bit
    Language:     English (US)
    File Size:     568.42 MB
      My Computers


  4. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) There are two log collectors.
    Please run DM and upload results into this thread:
    BSOD - Posting Instructions

    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /scanhealth
    5) dism /online /cleanup-image /restorehealth
    6) sfc /scannow
    7) chkdsk /scan
    8) wmic recoveros set autoreboot = false
    9) wmic recoveros set DebugInfoType = 7
    10) bcdedit /enum {badmemory}

    11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    12) Make sure that there is no over clocking while troubleshooting.

    13) After performing the above steps run V2 and upload results into this thread:
    BSOD - Posting Instructions
      My Computer


  5. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #5

    Try this v1.07 version of the V2 log collector: Attachment 249266

    See if it has the dxdiag timeout problem fixed.

    Edit: Hmmm, looking at the notes I don't see a fix for dxdiag timeout. Did you let V2 complete and generate a zip file? If not, please run it again and upload the zip file here or to a file sharing site like Onedrive or Google Drive as I need to see the transcript files to see if they give a clue as to what is going on.

    It may be caused by OS corruption and running DISM and SFC as Zbook is having you do will resolve the problem.
      My Computers


  6. Posts : 3
    Windows 10
    Thread Starter
       #6

    Ztruker said:
    Hi Jack, welcome.

    Try the DM log collector for now. a new V2 log collector version 1.07 will be available soon which has a fix for that problem (I think).

    When you install the latest Nvidia driver from Lenovo, do a custom install of only the Nvidia Graphics and PhysX driver. Leave out all the bells and whistles, see if that helps.

    Completely uninstall the current Nvidia display drivers first using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

    Meanwhile I' look at the dump, see if anything shows.
    I have used DDU to completely uninstall my current gpu drivers but windows automatically installs the gpu drivers when I reboot. I have already turned off automatic driver installation (Control Panel> System and Security> System> Advanced system settings> Hardware> Device Installation Settings). But it keeps on reinstalling them.
      My Computer


  7. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #7
      My Computers


  8. Posts : 3
    Windows 10
    Thread Starter
       #8

    After uninstalling the gpu driver in safe mode I rebooted and received a BSOD. Does this mean that it maybe the intel driver is at fault as there was no nvidia driver installed when I rebooted,?especially as both gpus need to work together. Here is the v2 file from after that blue screen (I had to compress to zip file myself because v2 tool never finished because of dxdiag problem)
    Attachment 249418

    After rebooting again I tried installing only the driver and PhysX from Lenovo site...did not work. Rebooted into safe,uninstalled drivers and installed the new nvidia drivers from their site...did not work just a slow pc and when I enter nvidia control panel the pc freezes. Screen flashes black when doing v2 test especially on the dxdiag part. Attachment 249419

    MEMORY (1).zip - Google Drive
      My Computer


  9. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #9

    By Nvidia Control Panel, do you mean GeForce Experience? If so, uninstall it and leave it that way, at least for now. Why are you opening it?

    Both dumps are in the middle of heavy Nvidia driver processing when the failure occurs.
    Is there any chance you can get a different GPU to try in place of your NVIDIA GeForce GTX 860M?
    Alternatively, remove the Nvidia GPU and run with the onboard Intel(R) HD Graphics 4600 for awhile.
      My Computers


 

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