Random BSODs

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  1. Posts : 40,002
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    Computer instability with BSOD or unexpected shutdown and restart can occur with mismatched RAM and when using RAM modules that are not on the QVL.
    There is no test for mismatched RAM.
    The tests typically display pass.
    Then removing the mismatched RAM or RAM modules that were not on the QVL allows testing for computer stability /instability.
    If the computer is stable then the cause and effect is established.
    If the computer is unstable with RAM that is on the QVL then testing can be performed with one RAM module at a time.
    And one RAM module can be used to test each DIMM.
    If the problem is unclear after the above testing then a motherboard swap or replacement for further evaluation of any computer instability.

    Please post images as per step #8.

    Some of the commands in steps 9-18 cannot be completed using administrative powershell.
    The commands can all be completed using administrative command prompt as per the instructions.
      My Computer


  2. Posts : 11
    Win 10
    Thread Starter
       #12

    The main issue of trying different sticks in normal use as it could be weeks without a BSOD. Several attempts on my own I thought I fixed the issue only for it to BSOD again a month later. There is no way for me to force it to BSOD that I know of.

    Screenshots here:
    SaR.png - Google Drive
    VRAM.png - Google Drive

    All of the commands were completed successfully except I skipped the 2 related to startup and recovery as I changed those while I was there.
      My Computer


  3. Posts : 40,002
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    This command works using administrative command prompt but does not work with administrative powershell:
    bcdedit /enum {badmemory}

    If you have a backup image you can run windows driver verifier with 19 customized tests while only using RAM on the QVL that passed memtest 86+ version 5.01 testing.
    If there are BSOD with memory dump creation they can be debugged.
    Most often it is important to fix hardware problems first and then test software.
      My Computer


  4. Posts : 11
    Win 10
    Thread Starter
       #14

    The only issue with the command in powershell is {badmemory}. If you escape it with --% then it parses fine.
    bcdedit --% /enum {badmemory}
    bcdedit /enum --% {badmemory}
    Either way works fine for me.

    I've ran driver verifier for a day as-is with no issues. At least with the recommended settings from these forums. I'll upload the memory dump the next time it bluescreens.
      My Computer


  5. Posts : 40,002
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Windows driver verifier has customized test settings.

    The TF tutorial displays 3 customized tests.
    The Microsoft link displays approximately 19 customized tests.

    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983


    If you do not have important files on the computer you can start with the 19 customized tests.
    If you have important files on the computer then make a backup image:

    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect

    There can be performance problems and slow boot with windows driver verifier.

    Make a new restore point.
    Start with the customized test settings in the TF link: 3
    Increase the number of customized tests by 3 - 5 /hour.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  6. Posts : 40,002
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    Please upgrade the BIOS: 2.1 > 2A


    Code:
    AMI BIOS
    Version
    2.A
    Release Date
    2015-05-12
    File Size
    7.95 MB
    Description
    - Improved AMD Graphic card compatibility.
    - Improved memory compatibility.
    - Support PSC B-die DDR3 Memory
    - Fixed Realtek lan still can work after disable "Onboard LAN Controller" in BIOS.
    - Updated VBIOS and GOP Driver.
    - Hide item "IGD Multi-Monitor" when "Initiate Graphic Adapter" set to IGD.
    Version
    2.9
    Release Date
    2014-07-21
    File Size
    7.88 MB
    Description
    - Enhanced EIST function when use non turbo boost CPU.
    - Improved USB device compatibility.
    - Improved S3 function.
    - Improved PS2 device compatibility when "MSI Fast Boot" is enabled.
    - Improved compatibility.
    Version
    2.8
    Release Date
    2014-06-05
    File Size
    7.93 MB
    Description
    - Improved RAID card compatibility.
    - Improve memory compatibility.
    - Updated VBIOS and GOP Driver.
    - Supported Haswell-Refresh CPU.
    Version
    2.7
    Release Date
    2014-02-25
    File Size
    7.92 MB
    Description
    - Improved RAID card compatibility.
    - Improve memory compatibility.
    - Updated VBIOS and GOP Driver.
    - Support Haswell-Refresh series Processors.
    Version
    2.6
    Release Date
    2013-11-27
    File Size
    7.88 MB
    Description
    - Update CPU Micro Code.
    - Improved memory compatibility.
    Version
    2.5
    Release Date
    2013-09-23
    File Size
    7.86 MB
    Description
    - Update CPU Micro Code.
    - Update GOP Driver to 5.0.1035.
    - Update USB modules version to v.4.6.3_USB_08.10.28.
    - Update MFLASH module.
    - Improved memory compatibility.
    Version
    2.4
    Release Date
    2013-08-16
    File Size
    7.88 MB
    Description
    - Update CPU Micro Code.
    - Update VBIOS version to v.2177 & GOP Driver version to v.5.0.1034 .
    - Update MSI Multi Language module.
    - Support Rocket 62X/62XM SATA PCIE card.
    - Support Mad cat R.A.T3 USB mouse.
    - Improved memory compatibility.
    Version
    2.3
    Release Date
    2013-06-07
    File Size
    7.65 MB
    Description
    - Update BIOS module.
    - Update M-Flash module.
    - Update onboard VBIOS version to v.2171.
    - Support LSI MegaRAID card.
    Version
    2.2
    Release Date
    2013-05-15
    File Size
    7.61 MB
    Description
    - Update BIOS module.
      My Computer



  7. Posts : 11
    Win 10
    Thread Starter
       #17

    I ran the sticks in pairs with no errors after 8 passes.

    The bios version "2.A" is actually the current one I have installed. It displays 2.10 after installing. You can verify this by checking the date.

    I was just waiting for the next BSOD which happened today. Here is the V2 and memory dump.
    10-12-19 BSOD - Google Drive
      My Computer


  8. Posts : 40,002
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    Uninstall and reinstall: rt640x64.sys Realtek PCIe GbE Family Controller

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    Code:
    Name	[00000003] Realtek PCIe GbE Family Controller
    Adapter Type	Ethernet 802.3
    Product Type	Realtek PCIe GbE Family Controller
    Installed	Yes
    PNP Device ID	PCI\VEN_10EC&DEV_8168&SUBSYS_78161462&REV_06\4&1B46642&0&00E1
    Last Reset	10/12/2019 12:16 PM
    Index	3
    Service Name	rt640x64
    IP Address	192.168.0.107, fe80::61e2:fabe:dcfa:eb0
    IP Subnet	255.255.255.0, 64
    Default IP Gateway	192.168.0.1
    DHCP Enabled	Yes
    DHCP Server	192.168.0.1
    DHCP Lease Expires	6/17/1933 3:05 AM
    DHCP Lease Obtained	6/17/1933 1:05 AM
    MAC Address	‪D4:3D:7E:BD:FD:7D‬
    I/O Port	0x0000D000-0x0000D0FF
    Memory Address	0xF2104000-0xF2104FFF
    Memory Address	0xF2100000-0xF2103FFF
    IRQ Channel	IRQ 4294967293
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\RT640X64.SYS (10.36.701.2019, 1.11 MB (1,167,560 bytes), 9/27/2019 7:16 PM)
    Code:
    rt640x64	Realtek RT640 NT Driver	c:\windows\system32\drivers\rt640x64.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No
    Code:
    rt640x64     Realtek RT640 NT Drive Realtek RT640 NT Drive Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096             1,101,824   0          7/1/2019 12:38:21 AM   C:\WINDOWS\system32\drivers\rt640x64.sys         8,192
    Code:
    rt640x64.sys Mon Jul  1 02:38:21 2019 (5D19B86D)
      My Computer


  9. Posts : 11
    Win 10
    Thread Starter
       #19

    I uninstalled and reinstalled it after the previous BSOD. I went ahead and did it again. It hasn't updated since the previous install.
      My Computer


  10. Posts : 40,002
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    Keep track of the driver version:

    If there are BSOD caused by the same driver version then older versions can be tried.
    If there are problems with multiple drivers then swap, replace, or use alternative hardware.

    There were 3 V2 posted into the thread.
    The driver versions were:

    Code:
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\RT640X64.SYS (10.36.701.2019, 1.11 MB (1,158,944 bytes), 6/4/2019 7:44 PM)
    
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\RT640X64.SYS (10.36.701.2019, 1.11 MB (1,167,560 bytes), 9/27/2019 7:16 PM)
    
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\RT640X64.SYS (10.36.701.2019, 1.11 MB (1,167,560 bytes), 9/27/2019 7:16 PM)

    Turn off Windows updates of non-Micrsoft drivers:

    Enable or Disable Driver Updates in Windows Update in Windows 10

    Install the driver displayed on the MSI website.

    If there are BSOD caused by this driver then find an older driver on the Realtek webiste.
      My Computer


 

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