Seemingly random BSOD when using and idle


  1. Posts : 4
    Windows 10 Pro x64
       #1

    Seemingly random BSOD when using and idle


    I have been experiencing seemingly random BSOD events when both using my PC and when it is idle for periods of time. Interestingly, I get very FEW occurrences when actually gaming on the machine though.

    Logs attached. Any assistance or ideas would be great.

    Things I have done:
    Reloaded the PC, get more issues now
    Swapped memory slots, no effect
    Checked memory using standard tests, all passed
      My Computer


  2. Posts : 4,551
    Windows 11 Pro 64-bit
       #2

    0x124s are usually caused by defective hardware it has been proven on occasion for software to be the culprit.




    Repair any Corrupted Windows System Files

    1. Start the Command Prompt as a administrator.
    2. Within Command Prompt type Sfc /Scannow command, press Enter key.

    3. Copy the C:\Windows\Logs\CBS\CBS.log file to the Desktop.
    4. Attach the CBS.log file to your next post or upload the CBS.log file to PasteBin and let us have the download link.


    Important Recommended Steps

    Update all installed applications
    Uninstall currently installed device drivers and then install latest version of the devices drivers.
    Install all of the Windows important updates.
    If you are overclocking (pushing the components beyond their design)
    you should revert to default at least until the crashing is solved.
    If you don't know what it is you probably are not overclocking.
    Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
    Use Memtest86+ disc to check system memory's (RAM's) for errors.
    Use HDD Diagnostic Tool to check SMART health report of the hard disk drive (HDD).
    Use Prime95 to stress test your CPU
    Use 3DMark to stress test your GPU


    Click the Url links for the website to follow instructions on how to do hardware diagnostics:
    - Hardware Diagnostics
    - Hardware Stripdown Troubleshooting
      My Computer


  3. Posts : 1,497
    Windows 8.1 Enterprise x64
       #3

    Uninstall Corsair iCUE (or update if needed)
      My Computer


  4. Posts : 4
    Windows 10 Pro x64
    Thread Starter
       #4

    FreeBooter said:
    0x124s are usually caused by defective hardware it has been proven on occasion for software to be the culprit.




    Repair any Corrupted Windows System Files

    1. Start the Command Prompt as a administrator.
    2. Within Command Prompt type Sfc /Scannow command, press Enter key.

    3. Copy the C:\Windows\Logs\CBS\CBS.log file to the Desktop.
    4. Attach the CBS.log file to your next post or upload the CBS.log file to PasteBin and let us have the download link.


    Important Recommended Steps

    Update all installed applications
    Uninstall currently installed device drivers and then install latest version of the devices drivers.
    Install all of the Windows important updates.
    If you are overclocking (pushing the components beyond their design)
    you should revert to default at least until the crashing is solved.
    If you don't know what it is you probably are not overclocking.
    Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
    Use Memtest86+ disc to check system memory's (RAM's) for errors.
    Use HDD Diagnostic Tool to check SMART health report of the hard disk drive (HDD).
    Use Prime95 to stress test your CPU
    Use 3DMark to stress test your GPU


    Click the Url links for the website to follow instructions on how to do hardware diagnostics:
    - Hardware Diagnostics
    - Hardware Stripdown Troubleshooting
    Non Overclocked system
    Temps normally range at idle 30 - 35 degrees. Under use, low 50s to maybe 60.

    CBS.log attached

    Use Memtest86+ disc to check system memory's (RAM's) for errors.
    DIMM1 XMP off - PASSED
    DIMM1 XMP off - PASSED
    DIMM1 + DIMM2 XMP off - PASSED
    DIMM1 + DIMM2 XMP on - FAILED (Test #7 block move - 32 errors)
    DIMM1 XMP on - PASSED
    DIMM2 XMP on - FAILED (Test #7 block move - 32 errors)
    Removed DIMM2 for further tests (now operating on 8G ram)

    Use HDD Diagnostic Tool to check SMART health report of the hard disk drive (HDD).
    SeaTools reports passed for HDD and SSDs

    Use Prime95 to stress test your CPU
    Stress test ran no errors for 17 minutes which CPU reached 90 degrees and I manually shut the test down to prevent any damage to the system. My understanding is 85+ is bad for extended periods of time.

    Use 3DMark to stress test your GPU
    98.3% passed (3dmark results attached.)
    Last edited by jlong05; 26 Sep 2019 at 16:35.
      My Computer


  5. Posts : 4,551
    Windows 11 Pro 64-bit
       #5

    When Memtest86+ gives FAILED error message then you have a faulty RAM module that you need to replace.
      My Computer


  6. Posts : 4
    Windows 10 Pro x64
    Thread Starter
       #6

    FreeBooter said:
    When Memtest86+ gives FAILED error message then you have a faulty RAM module that you need to replace.
    Yeah. I will be contacting Corsair for this. Is it expected then that the issues are limited to the single DIMM failing, or are there other markers that raise concerns?
      My Computer


  7. Posts : 4,551
    Windows 11 Pro 64-bit
       #7

    BSoD is cause by faulty RAM module replacing it will resolve the BSoD issue.

    Can you also execute following command.


    Code:
    Dism /Online  /Cleanup-image  /RestoreHealth
    Last edited by FreeBooter; 27 Sep 2019 at 01:09.
      My Computer


  8. Posts : 4
    Windows 10 Pro x64
    Thread Starter
       #8

    FreeBooter said:
    BSoD is cause by faulty RAM module replacing it will resolve the BSoD issue.
    I have engaged Corsair on the DIMM replacement and will run without the 2nd DIMM for now to evaluate stability and any remaining BSOD issues.

    FreeBooter said:

    Can you also execute following command.


    Code:
    Dism /Online  /Cleanup-image  /RestoreHealth
    Done:
    C:\WINDOWS\system32>DISM /Online /Cleanup-Image /CheckHealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.356

    No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:39.
Find Us




Windows 10 Forums