Critical Stop and system reboot

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  1. Posts : 13
    windows 10 home
       #1

    Critical Stop and system reboot


    I've received several critical stops over the course of approx. 3 months while basic surfing and no intense file moving or downloads. There has been a DMP file created on Sept 25,2019. I inadvertently right clicked the file to copy and accidentally opened with Adobe Acrobat. Hopefully it's still readable.....Thanks

    Zip file url :
    WIN10HOME-4JD3D-(2019-09-25_18-22-48).zip - Google Drive
      My Computer


  2. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Code:
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    PROCESS_NAME:  NortonSecurity.exe
    Uninstall all Norton/Symantec software. Run with the built-in Windows Defender (Windows Security I think it's called now days).

    See if that makes a difference.

    Also see a lot of calls to igdkmd64 right around the time of the crash dump.

    Driver Description: Intel Graphics driver
    Driver Update Site: Drivers & Software

    If uninstalling Norton doesn't resolve your problem, check for updated driver for your Intel(R) HD Graphics 4400 at the above link.
      My Computers


  3. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    1) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread


    3) The BIOS: BIOS Version/Date American Megatrends Inc. F7, 6/17/2014
    Upgrade BIOS: F7 > F9
    GA-Z97X-UD3H (rev. 1.0) | Motherboard - GIGABYTE U.S.A.

    4) Please comment on how you set up the disk 0 partitions: C: and E:

    5) Open administrative command prompt and type or copy and paste:
    6) sfc /scannow
    7) dism /online /cleanup-image /scanhealth
    8) dism /online /cleanup-image /restorehealth
    9) sfc /scannow
    10) chkdsk /scan
    11) wmic recoveros set autoreboot = false
    12) wmic recoveros set DebugInfoType = 7
    13) bcdedit /enum {badmemory}

    14) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    Last edited by zbook; 25 Sep 2019 at 23:29.
      My Computer


  4. Posts : 13
    windows 10 home
    Thread Starter
       #4

    Disk Management.JPG - Google Drive

    Norton was installed by a Norton rep a while back due to unforseen problems and complications with the free edition Comcast issues to it'd customers (Norton Security Suite). It is a very cpu intensive program but has saved my bacon on a few ocassions.

    Intel Graphics Driver installed 6/19/2019 I installed and use the Intel Driver Support Assistant
    (Your Intel® software is up to date.)
    Performed a google search of the igdkmd64 and it points to the graphics. Maybe Intel is giving me wrong updates.

    Will uninstall Norton and try the BIOS update soon.

    - - - Updated - - -

    Will uninstall Norton and try the BIOS update soon.

    I set up Disk 0 through Windows 10 Disk Mgmt.

    Startup and Recovery.JPG - Google Drive

    Microsoft Windows [Version 10.0.18362.356]
    (c) 2019 Microsoft Corporation. All rights reserved.

    E:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    E:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.356

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    E:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.356

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    E:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    E:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is New Volume.

    Stage 1: Examining basic file system structure ...
    543744 file records processed.
    File verification completed.
    12131 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    18161 reparse records processed.
    653254 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    18161 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    54756 data files processed.
    CHKDSK is verifying Usn Journal...
    37195704 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    314571775 KB total disk space.
    92892144 KB in 207677 files.
    162744 KB in 54757 indexes.
    0 KB in bad sectors.
    672675 KB in use by the system.
    65536 KB occupied by the log file.
    220844212 KB available on disk.

    4096 bytes in each allocation unit.
    78642943 total allocation units on disk.
    55211053 allocation units available on disk.

    E:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\WIN10HOME-4JD3D\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|E:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    E:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\WIN10HOME-4JD3D\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|E:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    E:\WINDOWS\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    E:\WINDOWS\system32>

    - - - Updated - - -

    Virtual Memory.JPG - Google Drive
      My Computer


  5. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    1) Please post a virtual memory image with drive E: highlighted.

    2) For startup and recovery system failure the images appeared before the commands were ran.
    Please confirm that complete memory ump was changed to automatic memory dump.
    Complete memory dumps are frequently to large for uploading and downloading.
    Automatic memory dump typically creates a moderate size memory dump that can be uploaded and downloaded.

    3) It can be easy to miss BSOD when automatically restart is checked.
    When it is unchecked you should see a BSOD window with bucheck and : (
    Sometimes you may see a misbehaving driver in the form *.sys
    Please confirm that automatically restart is unchecked.

    4) When troubleshooting has completed any of the settings can be re-modified.

    5) Please comment on how you modified disk 0 partitions (size, location of system ,boot, page, recovery, etc.)

    6) Open administrative command prompt and copy and paste: (all at the same time)
    Code:
    bcdedit /enum all
    bcdedit | find "osdevice"
    reagentc /info
    diskpart
    lis dis
    lis vol
    sel dis 0
    det dis
    lis par
    sel par 1
    det par
    sel par 2
    det par
    sel par 3
    det par
    sel par 4
    det par
    sel dis 1
    det dis
    lis par
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My Computer


  6. Posts : 13
    windows 10 home
    Thread Starter
       #6

    In response to: 3) I had already unchecked Auotomatic restart due to not being able to read the message on the BSOD screen. Why would Microsoft actually set it to 5 seconds :-(

    ?? 5) Please comment on how you modified disk 0 partitions (size, location of system ,boot, page, recovery, etc.) ???
    Please elaborate a bit on #5. I'm relatively slow to comprehend
    I already had Windows 8.1 on the drive and then downloaded Windows 10 when it became available for free. Then set up the Disk through Disk Mgmt for the installation of 10. I used bits of information and tutorials from the web, Microsoft included ,on partitioning etc. and had no problems or errors whatsoever. Followed all Microsoft's instructions to install 10.

    I apologize for the incorrect snips but it was late.
    Virtual.JPG - Google Drive
    Auto Dump.JPG - Google Drive

    Microsoft Windows [Version 10.0.18362.356]
    (c) 2019 Microsoft Corporation. All rights reserved.

    E:\WINDOWS\system32>bcdedit /enum all

    Windows Boot Manager
    --------------------
    identifier {bootmgr}
    device partition=C:
    description Windows Boot Manager
    locale en-US
    inherit {globalsettings}
    default {current}
    resumeobject {e30ac245-010a-11e9-9cc8-a898ca5afd79}
    displayorder {current}
    {863e7b5b-7c51-11e5-96c3-b313d027071f}
    toolsdisplayorder {memdiag}
    timeout 5

    Windows Boot Loader
    -------------------
    identifier {863e7b5b-7c51-11e5-96c3-b313d027071f}
    device partition=C:
    path \WINDOWS\system32\winload.exe
    description Windows 8.1
    locale en-US
    inherit {bootloadersettings}
    recoverysequence {b0e1a677-7c51-11e5-96c3-b313d027071f}
    integrityservices Enable
    recoveryenabled Yes
    allowedinmemorysettings 0x15000075
    osdevice partition=C:
    systemroot \WINDOWS
    resumeobject {b6dcf53b-a690-11e9-84bd-806e6f6e6963}
    nx OptIn
    bootmenupolicy Standard

    Windows Boot Loader
    -------------------
    identifier {b0e1a677-7c51-11e5-96c3-b313d027071f}
    device ramdisk=[C:]\Recovery\WindowsRE\Winre.wim,{b0e1a678-7c51-11e5-96c3-b313d027071f}
    path \windows\system32\winload.exe
    description Windows Recovery Environment
    locale en-US
    inherit {bootloadersettings}
    displaymessage Recovery
    displaymessageoverride Recovery
    osdevice ramdisk=[C:]\Recovery\WindowsRE\Winre.wim,{b0e1a678-7c51-11e5-96c3-b313d027071f}
    systemroot \windows
    nx OptIn
    bootmenupolicy Standard
    winpe Yes

    Windows Boot Loader
    -------------------
    identifier {current}
    device partition=E:
    path \WINDOWS\system32\winload.exe
    description Windows 10
    locale en-US
    inherit {bootloadersettings}
    recoverysequence {e30ac248-010a-11e9-9cc8-a898ca5afd79}
    displaymessageoverride Recovery
    recoveryenabled Yes
    allowedinmemorysettings 0x15000075
    osdevice partition=E:
    systemroot \WINDOWS
    resumeobject {e30ac245-010a-11e9-9cc8-a898ca5afd79}
    nx OptIn
    bootmenupolicy Standard

    Windows Boot Loader
    -------------------
    identifier {e30ac248-010a-11e9-9cc8-a898ca5afd79}
    device ramdisk=[C:]\Recovery\WindowsRE\Winre.wim,{e30ac249-010a-11e9-9cc8-a898ca5afd79}
    path \windows\system32\winload.exe
    description Windows Recovery Environment
    locale en-US
    inherit {bootloadersettings}
    displaymessage Recovery
    osdevice ramdisk=[C:]\Recovery\WindowsRE\Winre.wim,{e30ac249-010a-11e9-9cc8-a898ca5afd79}
    systemroot \windows
    nx OptIn
    bootmenupolicy Standard
    winpe Yes

    Resume from Hibernate
    ---------------------
    identifier {5402d36e-5f1f-11e5-aadc-8e247f84ab4c}
    device partition=C:
    path \Windows\system32\winresume.exe
    description Windows Resume Application
    locale en-US
    inherit {resumeloadersettings}
    recoverysequence {5402d370-5f1f-11e5-aadc-8e247f84ab4c}
    recoveryenabled Yes
    allowedinmemorysettings 0x15000075
    filedevice partition=C:
    filepath \hiberfil.sys
    bootmenupolicy Standard
    debugoptionenabled No

    Resume from Hibernate
    ---------------------
    identifier {b6dcf53b-a690-11e9-84bd-806e6f6e6963}
    device partition=C:
    path \WINDOWS\system32\winresume.exe
    description Windows 8.1
    locale en-US
    inherit {resumeloadersettings}
    filedevice partition=C:
    filepath \hiberfil.sys
    debugoptionenabled No

    Resume from Hibernate
    ---------------------
    identifier {e30ac245-010a-11e9-9cc8-a898ca5afd79}
    device partition=E:
    path \WINDOWS\system32\winresume.exe
    description Windows Resume Application
    locale en-US
    inherit {resumeloadersettings}
    recoverysequence {e30ac248-010a-11e9-9cc8-a898ca5afd79}
    recoveryenabled Yes
    allowedinmemorysettings 0x15000075
    filedevice partition=E:
    filepath \hiberfil.sys
    bootmenupolicy Standard
    debugoptionenabled No

    Windows Memory Tester
    ---------------------
    identifier {memdiag}
    device partition=C:
    path \boot\memtest.exe
    description Windows Memory Diagnostic
    locale en-US
    inherit {globalsettings}
    badmemoryaccess Yes

    EMS Settings
    ------------
    identifier {emssettings}
    bootems No

    Debugger Settings
    -----------------
    identifier {dbgsettings}
    debugtype Serial
    debugport 1
    baudrate 115200

    RAM Defects
    -----------
    identifier {badmemory}

    Global Settings
    ---------------
    identifier {globalsettings}
    inherit {dbgsettings}
    {emssettings}
    {badmemory}

    Boot Loader Settings
    --------------------
    identifier {bootloadersettings}
    inherit {globalsettings}
    {hypervisorsettings}

    Hypervisor Settings
    -------------------
    identifier {hypervisorsettings}
    hypervisordebugtype Serial
    hypervisordebugport 1
    hypervisorbaudrate 115200

    Resume Loader Settings
    ----------------------
    identifier {resumeloadersettings}
    inherit {globalsettings}

    Device options
    --------------
    identifier {b0e1a678-7c51-11e5-96c3-b313d027071f}
    description Windows Recovery
    ramdisksdidevice partition=C:
    ramdisksdipath \Recovery\WindowsRE\boot.sdi

    Device options
    --------------
    identifier {e30ac249-010a-11e9-9cc8-a898ca5afd79}
    description Windows Recovery
    ramdisksdidevice partition=C:
    ramdisksdipath \Recovery\WindowsRE\boot.sdi

    E:\WINDOWS\system32>bcdedit | find "osdevice"
    osdevice partition=E:
    osdevice partition=C:

    E:\WINDOWS\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Information:

    Windows RE status: Enabled
    Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE
    Boot Configuration Data (BCD) identifier: e30ac248-010a-11e9-9cc8-a898ca5afd79
    Recovery image location:
    Recovery image index: 0
    Custom image location:
    Custom image index: 0

    REAGENTC.EXE: Operation Successful.


    E:\WINDOWS\system32>diskpart

    Microsoft DiskPart version 10.0.18362.1

    Copyright (C) Microsoft Corporation.
    On computer: WIN10HOME-4JD3D

    DISKPART> lis dis

    Disk ### Status Size Free Dyn Gpt
    -------- ------------- ------- ------- --- ---
    Disk 0 Online 931 GB 1024 KB

    DISKPART> lis vol

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    Volume 0 D DVD-ROM 0 B No Media
    Volume 1 C NTFS Partition 631 GB Healthy System
    Volume 2 E New Volume NTFS Partition 299 GB Healthy Boot

    DISKPART> sel dis 0

    Disk 0 is now the selected disk.

    DISKPART> det dis

    ST1000DM003-1ER162
    Disk ID: 1CFD7CAF
    Type : SATA
    Status : Online
    Path : 0
    Target : 0
    LUN ID : 0
    Location Path : PCIROOT(0)#PCI(1F02)#ATA(C00T00L00)
    Current Read-only State : No
    Read-only : No
    Boot Disk : Yes
    Pagefile Disk : Yes
    Hibernation File Disk : No
    Crashdump Disk : Yes
    Clustered Disk : No

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    Volume 1 C NTFS Partition 631 GB Healthy System
    Volume 2 E New Volume NTFS Partition 299 GB Healthy Boot

    DISKPART> lis par

    Partition ### Type Size Offset
    ------------- ---------------- ------- -------
    Partition 1 Primary 631 GB 1024 KB
    Partition 2 Primary 299 GB 631 GB

    DISKPART> sel par 1

    Partition 1 is now the selected partition.

    DISKPART> det par

    Partition 1
    Type : 07
    Hidden: No
    Active: Yes
    Offset in Bytes: 1048576

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    * Volume 1 C NTFS Partition 631 GB Healthy System

    DISKPART> sel par 2

    Partition 2 is now the selected partition.

    DISKPART> det par

    Partition 2
    Type : 07
    Hidden: No
    Active: No
    Offset in Bytes: 678080544768

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    * Volume 2 E New Volume NTFS Partition 299 GB Healthy Boot

    DISKPART> sel par 3

    The specified partition is not valid.
    Please select a valid partition.

    There is no partition selected.

    DISKPART> det par

    There is no partition selected.
    Please select a partition and try again.

    DISKPART> sel par 4

    The specified partition is not valid.
    Please select a valid partition.

    There is no partition selected.

    DISKPART> det par

    There is no partition selected.
    Please select a partition and try again.

    DISKPART> sel dis 1

    The disk you specified is not valid.

    There is no disk selected.

    DISKPART> det dis

    There is no disk selected to list details for.
    Please select a disk and try again.

    Displays the properties of the selected disk and the list of volumes on
    the disk.

    Syntax: DETAIL DISK

    A disk must be selected for this operation to succeed.

    Example:

    DETAIL DISK

    DISKPART> lis par
      My Computer


  7. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Download and install: Minitool partition wizard:
    MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
    Click launch > post an image into the thread

    Find a flash drive that you can format (> or = 8 GB)
    Create a bootable windows 10 iso:

    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10
      My Computer


  8. Posts : 13
    windows 10 home
    Thread Starter
       #8

    MiniTool snip.JPG - Google Drive

    I have a bootable CD that I burned after downloading the .iso file and followed Microsoft's instructions to the tee when installing originally. Is this sufficient?

    - - - Updated - - -

    Microsoft Windows [Version 10.0.18362.356]
    (c) 2019 Microsoft Corporation. All rights reserved.

    E:\WINDOWS\system32>WMIC OS GET installdate
    InstallDate
    20190629154834.000000-420


    E:\WINDOWS\system32>

    - - - Updated - - -

    According to Event Viewer It appears that the first critical issue occurred on 7/16/19
      My Computer


  9. Posts : 13
    windows 10 home
    Thread Starter
       #9

    After some time researching this Critical stop I've also noticed, after attempting to reinstall Windows 10, my DVD-rom no longer auto plays my inserted CD's nor my Windows 10 .iso installation disk. All this has surfaced since the last Windows update to Vers. 1903.
      My Computer


  10. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    If there are problems installing windows then consider
    a) testing the drive with a bootable Ubuntu flash drive and HD Sentinel for Linux or
    b) using Kyhi boot rescue with HD Tune and Sea Tools for Windows.



    For bootable windows 10 iso:

    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10

    Custom Install Windows 10
    (this is similar to a reset save files (reinstall drivers and applications)

    or
    clean install:
    Clean Install Windows 10

    For Ubuntu:
    Create a bootable USB stick on Windows | Ubuntu tutorials

    For Kyhi boot rescue:
    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru
      My Computer


 

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