Critical Stop and system reboot

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  1. Posts : 13
    windows 10 home
    Thread Starter
       #11

    It's been approx. 2 weeks with no BSoD and seems to be relatively stable. I've updated BIOS, swapped hard drives out then downloaded a fresh copy of Vers. 1903 and installed. Currently using Windows Security instead of Norton. We'll take it a day at a time. So far so good Thank You for your invaluable time once again.
      My Computer


  2. Posts : 39,966
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    Nice progress.

    You are welcome.

    Please update the thread with a new V2.

    Consider making a backup image:
    (Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.)

    Macrium is widely used in Ten forums:
    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect
      My Computer


  3. Posts : 13
    windows 10 home
    Thread Starter
       #13

    cstout said:
    It's been approx. 2 weeks with no BSoD and seems to be relatively stable. I've updated BIOS, swapped hard drives out then downloaded a fresh copy of Vers. 1903 and installed. Currently using Windows Security instead of Norton. We'll take it a day at a time. So far so good Thank You for your invaluable time once again.
    Virtual Memory Oct 23.PNG - Google Drive
      My Computer


  4. Posts : 39,966
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    This is a link for the V2 log collector:
    BSOD - Posting Instructions
      My Computer


  5. Posts : 13
    windows 10 home
    Thread Starter
       #15

    zbook said:
    This is a link for the V2 log collector:
    BSOD - Posting Instructions
    Auto Dump.JPG - Google Drive
      My Computer


  6. Posts : 39,966
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    The link posted was an image of startup an recovery.

    If you run the V2 log collector the files can be scanned and read.
      My Computer


  7. Posts : 13
    windows 10 home
    Thread Starter
       #17

    zbook said:
    The link posted was an image of startup an recovery.

    If you run the V2 log collector the files can be scanned and read.
    DESKTOP-7F7PKD9-(2019-10-23_15-23-06).zip - Google Drive
      My Computer


  8. Posts : 39,966
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    The logs started on 10/5.
    There were no BSOD.

    There was one crash or unexpected shutdown / restart on 10/10.

    These can be seen in the logs when there are:
    BSOD
    malfunctioning hardware
    manual power off after a hang or freeze



    Code:
    Event[1470]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2019-10-10T08:25:20.368
      Event ID: 41
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-7F7PKD9
      Description: 
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    Event[1452]:
      Log Name: System
      Source: EventLog
      Date: 2019-10-10T08:26:39.708
      Event ID: 6008
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-7F7PKD9
      Description: 
    The previous system shutdown at 7:10:40 PM on ?10/?9/?2019 was unexpected.
    Otherwise there were no major problems seen.

    Recommendations:

    1) Learn to use and regularly use the reliability control panel:

    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using


    2) Make free backup images and save the images to another disk drive or the cloud

    This often provides backup options in case there is/are:

    malware
    ransomware
    corrupt registry
    corrupt operating system
    failure to boot
    dive failure
    etc.

    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect
      My Computer


  9. Posts : 13
    windows 10 home
    Thread Starter
       #19

    zbook said:
    The logs started on 10/5.
    There were no BSOD.

    There was one crash or unexpected shutdown / restart on 10/10.

    These can be seen in the logs when there are:
    BSOD
    malfunctioning hardware
    manual power off after a hang or freeze



    Code:
    Event[1470]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2019-10-10T08:25:20.368
      Event ID: 41
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-7F7PKD9
      Description: 
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    Event[1452]:
      Log Name: System
      Source: EventLog
      Date: 2019-10-10T08:26:39.708
      Event ID: 6008
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-7F7PKD9
      Description: 
    The previous system shutdown at 7:10:40 PM on ?10/?9/?2019 was unexpected.
    Otherwise there were no major problems seen.

    Recommendations:

    1) Learn to use and regularly use the reliability control panel:

    Reliability Monitor is the Best Windows Troubleshooting Tool You Arenít Using


    2) Make free backup images and save the images to another disk drive or the cloud

    This often provides backup options in case there is/are:

    malware
    ransomware
    corrupt registry
    corrupt operating system
    failure to boot
    dive failure
    etc.

    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect
    Thanks for that info. I've noticed that the system opens programs much slower and a few programs are not responding as they should. I have a feeling the motherboard is on the downturn due to past Gigabyte board experiences. Chris
      My Computer


  10. Posts : 39,966
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    There are software tests for hardware.
    These can be tested: CPU, GPU, RAM, Drive
    There is no test for the motherboard for most computer/component manufacturers.
    Swap or replacement for testing purposes is seldom available but is used for ruling in / ruling out a malfunctioning motherboard.
      My Computer


 

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