Computer randomly freezes and reboots without any errors.

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  1. Posts : 2
    Windows 10 Pro
       #1

    Computer randomly freezes and reboots without any errors.


    Hello.
    My computer randomly freezes and reboots without any blue screens. At the beginning i thought that my SSD is dyeing and i bought a new one. The problem still persist. The only error i get in Event Viewer is:
    Screenshot by Lightshot
    Screenshot by Lightshot
    Screenshot by Lightshot
    Screenshot by Lightshot

    I am attaching DM Log Collector.
      My Computer


  2. Posts : 4,554
    Windows 11 Pro 64-bit
       #2

    Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD and randomly freezes and reboots.

    This will show how to set Windows to create a Small memory dump when system gets a BSOD (Blue Screen of Death).

    1. Open the Start Menu or Run command box, copy and paste SystemPropertiesAdvanced.exe into the search box, and press Enter key.





    2. In the Advanced tab, click on the Settings button under "Startup and Recovery" section.





    3. Check both the Write an event to the system log and Automatically restart boxes.





    4. Select Small memory dump (256KB) from the "Write debugging information" drop down menu.





    5. At Dump file: input box type %SystemRoot%\MiniDump





    6. Check the Overwrite any existing file box, and click on OK button.





    7. If prompted, click on OK button.

    8. If prompted, click on Restart button after you save and close anything that you have open.










    Setup Virtual Memory


    Windows uses the page file to write out debug info in case your computer crashes with Blue Screen Of Death (BSOD) stop error. If your computer has a SSD drives and the operating system installed on SSD drive then you have a more complex problem. Since virtual memory writes to the hard drive very frequently, using SSD drives in this fashion can theoretically decrease the life of the drive. However, page file need to be enabled at C: partition to make Windows OS create BSOD memory dump files. If the C: partition located on SSD drive after finish running the Driver Verifier, page file can either be relocated to another storage drive or page file on C: partition can be disabled.

    Follow below instructions:

    1. Type SystemPropertiesPerformance.exe /pagefile into Start Menu search box or Run command box.





    2. Under Virtual memory section, click Change button.





    3. Clear the Automatically Manage Paging File Size for All Drives check box.





    4. Under Drive [Volume Label], select the C: partition.





    5. Select System managed size.





    6. Click Set button.





    7. Click OK button twice.
    8. If prompted, click on Restart button after you save and close anything that you have open.


      My Computer


  3. Posts : 392
    W10
       #3

    Your BIOS dates from 2014. I'm concerned that this system may not support Windows 10.
    Please visit the Acer support website for your model to check and see if it is compatible.
    While at the site, please download the latest available BIOS version and update your system with it.

    While waiting for the system to crash and collect a memory dump, please start with these free hardware diagnostics:
    1) Memtest86 (not 86+): MemTest86 - Official Site of the x86 Memory Testing Tool

    2) SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc): How to use SeaTools for Windows | Seagate Support US

    3) Intel Processor Diagnostic Tool: Download Intel(R) Processor Diagnostic Tool
    Disregard if not using an Intel processor

    4) Furmark stress test for GPU: FurMark > Downloads
    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

    5) OCCT: OCBASE / OCCT
    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

    If these hardware tests don't find anything, then you'll have to start troubleshooting by removing parts. Here's a page that describes this: Hardware Stripdown Troubleshooting
    Although it's old, it's still relevant in these situations.

    Good luck!
      My Computer


  4. Posts : 2
    Windows 10 Pro
    Thread Starter
       #4

    @FreeBooter

    I've done what you've told me.
    First there's a screenshot of running SpeedFan: Screenshot by Lightshot
    Second, i've done the rest of the stuffs, only one thing is struggling me. Under Start up and Recovery, the Overwrite any existing file is marked and i cannot do anything to unmark it, here's screenshot: Screenshot by Lightshot

    @jdc1,

    for the Bios, i dont think there is a problem there because i have been running windows 10 for the past 2 years on this motherboard without any problems. They started recently, like 5 days ago. I will proceed with the programs you've listed and let you know the result.
      My Computer


  5. Posts : 4,554
    Windows 11 Pro 64-bit
       #5

    achov said:
    @FreeBooter

    I've done what you've told me.
    First there's a screenshot of running SpeedFan: Screenshot by Lightshot
    Second, i've done the rest of the stuffs, only one thing is struggling me. Under Start up and Recovery, the Overwrite any existing file is marked and i cannot do anything to unmark it, here's screenshot: Screenshot by Lightshot

    @jdc1,

    for the Bios, i dont think there is a problem there because i have been running windows 10 for the past 2 years on this motherboard without any problems. They started recently, like 5 days ago. I will proceed with the programs you've listed and let you know the result.
    Your computer is overheating if you can clean all dust and dirt from CPU, Fan and other components. You should also clean and apply new thermal paste to CPU.
      My Computer


  6. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #6

    @FreeBooter, is the info you posted on how to set Windows to create a Small memory dump when system gets a BSOD (Blue Screen of Death), from a tutorial somewhere? If so do you have a link to it? If not, how about writing a tutorial with what you posted and adding it to tenforums tutorials? It's excellent!

    Edit: Oops, never mind. I forgot about Brinks tutorial on the same subject:
    How to Configure Windows 10 to Create Dump Files on BSOD
      My Computers


  7. Posts : 4,554
    Windows 11 Pro 64-bit
       #7

    @Ztruker its from my tutorial i love to add the tutorial here if @Brink allows it.
      My Computer


  8. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #8

    Compare it with what Brink has and see what he says. I do like yours as it's straight through, top to bottom but his covers all the bases too.
      My Computers


  9. Posts : 4,554
    Windows 11 Pro 64-bit
       #9

    Ztruker said:
    Compare it with what Brink has and see what he says. I do like yours as it's straight through, top to bottom but his covers all the bases too.
    He has again fantastic tutorial but he does not indicate which memory dump file we should configure Windows with.
      My Computer


  10. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #10

    Brinks tend to be all inclusive.
      My Computers


 

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