Fresh 10 build/install, random BSODs after update (0x124, 0x133)


  1. Posts : 4
    Windows 10 Pro
       #1

    Fresh 10 build/install, random BSODs after update (0x124, 0x133)


    Hello,
    I'm running Windows 10 on a machine I just built. Everything goes smoothly for hours until Windows 10 tells me I need to restart and install some updates. When the update hit 100% after restart, the machine locked up and I was forced to restart again. I then received 5 more crashes in fairly quick succession - anywhere from the login screen to a minute or two after logging in and performing normal tasks. Windows would eventually restart itself like nothing had happened, but the minidumps are there.

    Something similar happened yesterday but it was more severe and so I re-installed everything from scratch on a clean disk. I'm nervous that at any moment it could happen again.

    Right now I am writing this from the machine, and it's actually been running without crashing for an hour or two now - but as I don't know what is causing it and it doesn't seem to be software related, I feel like i'm on a ticking time bomb.

    The V2 log is here in this Dropbox link. Here's a pastebin of the crash dumps from BluescreenView if those are any help.

    Would be happy to provide anything else. PC specs are under "My Computer" tab. Thanks for your time.
    Last edited by rtil; 23 Sep 2019 at 07:59.
      My Computer


  2. Posts : 392
    W10
       #2

    You have 7 hard drives. I use this as an indication of how much hardware might be installed (and using power).
    What is the make, model, power and age of your PSU?
    First, try this free program that includes a PSU test: OCBASE / OCCT
    After that, please disconnect any unneeded hardware (to include most of the hard drives) using proper anti-static precautions. Be sure to disconnect both the power and data cables from the hard drives while testing.


    Several of your drives have less than 10% free space. Windows would like to have 15% free space for proper functioning of all drives behind the scenes. But, you may be able to get away with only 10% free space and not notice any performance problems. Please free up at least 10% free space on ALL drives.

    The memory dumps are indicative of a possible hardware problem/compatibility issue/low-level driver problem
    All are STOP 0x124: WHEA_UNCORRECTABLE_ERROR errors
    Although the hardware problem is most likely, the others are still possibilities.

    Please uninstall SpeedFan and Asus PCProbe - as drivers for these programs are present in the crash dumps and they date from 2012. Speedfan's driver is usually stable, but I ask you to remove it in order to be sure.

    Please uninstall WinCDEmu as it's drivers date from 2015 and it has seen problems in the past:
    Code:
    BazisVirtualCDBus.sys       Sat Sep 26 22:51:28 2015 (560759B0)
    WinCDEmu virtual CDROM driver - Bazis Inc http://wincdemu.sysprogs.org/
    Please uninstall the program associated with this driver (as it dates from 2017):
    Code:
    cfosspeed6.sys              Thu Nov  2 11:56:01 2017 (59FB4011)
    cFosSpeed - The Internet Accelerator[br]Also a part of Asus TurboLAN http://www.cfos.de/en/cfosspeed/support.htm
    This driver also dates from 2018 - and is most likely listed as a program named ENE. Please uninstall it.
    Code:
    EneIo64.sys                 Mon Mar 19 23:59:12 2018 (5AB08710)
    This driver is located here: c:\program files\ene\io\eneio64.sys

    Please let us know the results of the above tests and, if needed, we'll move on from there.
    Good luck!
      My Computer


  3. Posts : 4
    Windows 10 Pro
    Thread Starter
       #3

    jdc1 said:
    You have 7 hard drives. I use this as an indication of how much hardware might be installed (and using power).
    What is the make, model, power and age of your PSU?
    First, try this free program that includes a PSU test: OCBASE / OCCT
    After that, please disconnect any unneeded hardware (to include most of the hard drives) using proper anti-static precautions. Be sure to disconnect both the power and data cables from the hard drives while testing.
    Just to be clear - I should never run this test while any of the hard drives (besides the boot drive) are connected? 5 are SATA and two (including boot drive) are m.2 SSD on the mobo. I just want to make sure, thanks.

    My PSU is a 750W Corsair 750X. I purchased it for this build so I've only had it for a little over a week.


    Several of your drives have less than 10% free space. Windows would like to have 15% free space for proper functioning of all drives behind the scenes. But, you may be able to get away with only 10% free space and not notice any performance problems. Please free up at least 10% free space on ALL drives.
    Understood. My boot drive has 727GB of free space out of 930GB and I thought that was all that mattered, but i'll make it a point to clear space in the other drives.


    The memory dumps are indicative of a possible hardware problem/compatibility issue/low-level driver problem
    All are STOP 0x124: WHEA_UNCORRECTABLE_ERROR errors
    Although the hardware problem is most likely, the others are still possibilities.

    Please uninstall SpeedFan and Asus PCProbe - as drivers for these programs are present in the crash dumps and they date from 2012. Speedfan's driver is usually stable, but I ask you to remove it in order to be sure.

    Please uninstall WinCDEmu as it's drivers date from 2015 and it has seen problems in the past:
    Code:
    BazisVirtualCDBus.sys       Sat Sep 26 22:51:28 2015 (560759B0)
    WinCDEmu virtual CDROM driver - Bazis Inc http://wincdemu.sysprogs.org/
    Please uninstall the program associated with this driver (as it dates from 2017):
    Code:
    cfosspeed6.sys              Thu Nov  2 11:56:01 2017 (59FB4011)
    cFosSpeed - The Internet Accelerator[br]Also a part of Asus TurboLAN http://www.cfos.de/en/cfosspeed/support.htm
    This driver also dates from 2018 - and is most likely listed as a program named ENE. Please uninstall it.
    Code:
    EneIo64.sys                 Mon Mar 19 23:59:12 2018 (5AB08710)
    This driver is located here: c:\program files\ene\io\eneio64.sys
    Uninstalled all of these.

    Thank you for your help thus far, this has been very insightful!
      My Computer


  4. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) Please post a share link using one drive, drop box, google drive, or amazon for: c:\windows\memory.dmp

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 09/23/2019 04:46:54
    Size on disk: 1097 MB


    2) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    3) Uninstall:
    Driver Easy 5.6.12 5.6.12 Easeware 20190923

    4) Install all drivers from the motherboard manufacturer's website.
    For any drivers needed that are not displayed use the component manufacturer websites: Intel, Nvidia, AMD, Killer Networks, Realtek, etc.

    5) Reinstall any drivers that were installed by third party driver software.

    6) Turn off Windows fast startup:

    Turn On or Off Fast Startup in Windows 10

    7) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    8) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    9) Backup all important files on this disk drive: ST3300620AS if tests confirm problems


    Code:
    Event[1278]:
      Log Name: System
      Source: disk
      Date: 2019-09-22T19:53:07.470
      Event ID: 52
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-0N6002A
      Description: 
    The driver has detected that device \Device\Harddisk1\DR1 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.
    Code:
    Event[1279]:
      Log Name: System
      Source: Microsoft-Windows-DiskDiagnostic
      Date: 2019-09-22T19:53:08.559
      Event ID: 1
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-0N6002A
      Description: 
    Windows Disk Diagnostic detected a S.M.A.R.T. fault on disk M4-CT512M4SSD2 (volumes E:\).  This disk might fail; back up your computer now. All data on the hard disk, including files, documents, pictures, programs, and settings might be lost if your hard disk fails.  To determine if the hard disk needs to be repaired or replaced, contact the manufacturer of your computer.  If you can't back up (for example, you have no CDs or other backup media), you should shut down your computer and restart when you have backup media available.  In the meantime, do not save any critical files to this disk.




    10) The BIOS: Version/Date American Megatrends Inc. 1201, 7/29/2019
    Upgrade the BIOS: 1201 > 1302
    PRIME Z390-A Driver & Tools | Motherboards | ASUS USA
      My Computer


  5. Posts : 4
    Windows 10 Pro
    Thread Starter
       #5

    zbook said:
    1) Please post a share link using one drive, drop box, google drive, or amazon for: c:\windows\memory.dmp

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 09/23/2019 04:46:54
    Size on disk: 1097 MB


    2) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    V2 log
    memory.dmp

    3) Uninstall:
    Driver Easy 5.6.12 5.6.12 Easeware 20190923

    4) Install all drivers from the motherboard manufacturer's website.
    For any drivers needed that are not displayed use the component manufacturer websites: Intel, Nvidia, AMD, Killer Networks, Realtek, etc.

    5) Reinstall any drivers that were installed by third party driver software.
    fortunately i didn't end up using this software to install any drivers. but i did remove it just now.

    6) Turn off Windows fast startup:

    Turn On or Off Fast Startup in Windows 10
    done

    7) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan




    8) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    9) Backup all important files on this disk drive: ST3300620AS if tests confirm problems
    health
    Attachment 248637
    >ST3300620AS
    this is a very old platter drive , this was the only test that showed any errors. i couldn't write to the drive in the test.

    the m.2 drives do not appear to have any SMART data and aren't detected in seatools.

    i'll run the long read test overnight.

    Code:
    Event[1278]:
      Log Name: System
      Source: disk
      Date: 2019-09-22T19:53:07.470
      Event ID: 52
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-0N6002A
      Description: 
    The driver has detected that device \Device\Harddisk1\DR1 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.
    Code:
    Event[1279]:
      Log Name: System
      Source: Microsoft-Windows-DiskDiagnostic
      Date: 2019-09-22T19:53:08.559
      Event ID: 1
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-0N6002A
      Description: 
    Windows Disk Diagnostic detected a S.M.A.R.T. fault on disk M4-CT512M4SSD2 (volumes E:\).  This disk might fail; back up your computer now. All data on the hard disk, including files, documents, pictures, programs, and settings might be lost if your hard disk fails.  To determine if the hard disk needs to be repaired or replaced, contact the manufacturer of your computer.  If you can't back up (for example, you have no CDs or other backup media), you should shut down your computer and restart when you have backup media available.  In the meantime, do not save any critical files to this disk.
    this drive was the proverbial nail in the coffin for my previous build and so i am only still keeping this drive to get anything important left off of it. it's my old windows partition with ~8 years of files on it left over from software and appdata. once all that stuff is off of it, i'll be getting rid of it as it is indeed dying.




    10) The BIOS: Version/Date American Megatrends Inc. 1201, 7/29/2019
    Upgrade the BIOS: 1201 > 1302
    PRIME Z390-A Driver & Tools | Motherboards | ASUS USA
    done.


    thank you for your help.
      My Computer


  6. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    On the Samsung drives run Samsung Magician > post share links into the thread
    Samsung Magician Software | Samsung V-NAND SSD | Samsung Semiconductor Global Website

    Run HD Sentinel: (free or trial edition) (all drives)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance


    Run Crystal Disk standard edition: (all drives)
    CrystalDiskInfo Crystal Dew World
    Post images into the thread.


    The new V2 displayed:
    BIOS Version/Date American Megatrends Inc. 1201, 7/29/2019

    Please upload a new V2 after a successful BIOS upgrade.

    Make sure that there is no over clocking while troubleshooting.
    Last edited by zbook; 24 Sep 2019 at 03:21.
      My Computer


  7. Posts : 4
    Windows 10 Pro
    Thread Starter
       #7

    a quick update - windows attempted to install updates again and some more crashes happened. here's a new v2 log if anyone wants to look at it.

    the update failed. i am pausing windows updates for now to minimize risk.

    here's what took place:

    1. i restart the system to install updates
    2. the update freezes at 100%, forcing a manual restart
    3. the system freezes before it reaches the log-in screen (spinning dots after bios), forcing a manual restart
    4. the system freezes at the log-in screen, forcing a manual restart
    5. i am now able to log-in. the freezes have stopped


    the previous incident was similar to this, although it freezed a few more times after logging in, and the system managed to restart itself.

    i don't know if this helps narrow down anything, but it appears the freezes only seem to occur during and shortly after boot/log-in, and during a windows update.

    zbook said:
    Make sure that there is no over clocking while troubleshooting.
    shoot, ok - i'll be sure to disable this next time i have a chance, although i am very nervous about restarting now
      My Computer


  8. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Please post a share link for C:\windows\memory.dmp

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 09/24/2019 01:13:57
    Size on disk: 779 MB

    To ensure that there are no improper bios settings please reset the bios.

    Sometimes there can be failure to boot after resetting the bios.

    Backup the computer files to another drive or to the cloud.

    Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free


    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  9. Posts : 392
    W10
       #9

    You can run the OCCT test(s) with or without the excess hard drives connected.
    There's 2 points for disconnecting hard drives:
    - it will lessen the power draw on the PSU - which may help the crashes
    - it will remove those drives from the troubleshooting equation. So, if the crashes stop, then it could be one of the hard drives causing the problem. OTOH, if the crashes continue, then it's likely that the drives aren't causing the problem (but still run the diagnostics that were suggested).
      My Computer


 

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