Need Helping Fixing BSODs/Crashes

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  1. Posts : 13
    Windows 10 Pro
       #1

    Need Helping Fixing BSODs/Crashes


    So I built my PC about 8 months ago and have slowly just begun having more and more issues. I am constantly getting BSODs with a bunch of different error codes and explanations. I used WhoCrashed to try and figure out what might be the issue in case I need to RMA something, but 99% of the errors are explained in WhoCrashed as driver errors and it says it is not likely a hardware issue, however a few of them (and I'm talking about maybe like 3/100 suggest it could be due to overheating, although I have very good cooling and on HWMonitor my temps never reach anything even close to what I've read to be considered high.

    The main things I think may be useful in diagnosing the problem, or at least things I find very odd is that the errors/crashes only occur while to PC is under very low load, I have had probably 100+ crashes at this point and not a single one has occurred while I was actively using my PC. It will crash if I am just using something like TeamSpeak/Discord and have Chrome running in the background, but if I am actually doing something on Chrome or playing any sort of game or anything like that it has yet to crash in those situations.

    Also, I have reinstalled windows multiple times and upon doing so no crashes will occur for about a week or two and then they will start again, keep in mind they typically happen daily and pretty much without fail if I leave my PC idle for more than 10 minutes.

    I have read easily hundreds of pages for troubleshooting guides and watched hours of youtube videos but I have been unable to identify the problem. At this point I'm assuming it must be hardware but then I don't understand why reinstalling windows would be a temporary fix and I also can't think of any reason it only happens while idle. I'm thinking it has to be hardware at this point but I have no idea what it might be and of course if I'm going to send something back and ask for a replacement I want to make sure I'm sending back something that is actually broken and the issue will be fixed.

    Things I have tried:

    No overclocks

    Uninstalling/Reinstalling every driver on the PC.

    Multiple fresh installs of windows.

    Only updating drivers offered by the standard windows update utility.

    Installing only very basic programs on the computer after a fresh install of windows, literally just Chrome, Steam, and Discord.

    Every troubleshooting process I could find online including chkdsk, windows troubleshooter, Memtest86, and literally dozen of other things you do in command prompt that I can't think of off the top of my head.

    Booting with only 1 stick of RAM (each separately) as well as all possible configurations in all available slots.

    Installing only onto SSD and removing HDD, as well as vice versa.

    Plugging power cable directly into wall (I typically use a surge protector).

    Updating BIOS and resetting all BIOS settings to default

    Probably some other things I'm forgetting and literally anything that I could find online related to my issues

    Specs:

    Windows 10 Pro 64 Bit

    ASUS ROG Maximus XI Hero (WIFI) Z390

    i7 8700k

    Asus RTX 2070 Advanced A8G GDDR6

    G Skill TridentZ RGB 16GB (2x8GB) 3200mhz

    EVGA Supernova 650 P2 80+ Platinum power supply

    Samsung 970 EVO Plus SSD 500GB

    Seagate BarraCuda HDD 2TB

    Be Quiet Dark Rock Pro 4 CPU Air Cooler

    Be Quiet Case Fans 120mm x3

    Phanteks Enthoo Evolv X ATX Case

    Crash dumps for this install of windows:

    Dropbox - Crash Dumps - Simplify your life

    Log Collector:
    dl=0Attachment 248525
      My Computer


  2. Posts : 392
    W10
       #2

    Although I'm pretty sure this is a hardware issue, there are still software possibilities we should look at first.
    The 3 uploaded memory dumps all show different errors - which is a symptom of a hardware/compatibility/low-level driver issue.

    This driver dates from 2010:
    Code:
    AsUpIO.sys                                    Mon Aug  2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related http://support.asus.com/download/download.aspx?SLanguage=en-us
    Please uninstall this software to see if that helps

    Speedfan's driver dates from 2012. Usually this isn't a problem, but please uninstall it while we're testing. If needed, I suggest the free version of HWINFO ( HWiNFO - Free System Information, Monitoring and Diagnostics )

    Your Logitech software drivers date from 2015. This isn't unusual, but in this case it'd be best to rule them out by uninstalling them also.

    If all of this doesn't help, then we'll move onto more hardware troubleshooting.

    As the only 3rd party driver directly blamed in the uploaded memory dumps was a video driver, we'll start with the video card.

    Your motherboard has built in graphics - so please:
    - uninstall the nVidia software
    - shut the system down and (using good anti-static precautions) physically remove the nVidia video card from the system
    - connect the video display to the onboard Intel graphics card
    - test (temporarily) with only the Intel graphics.

    If that doesn't help, post back with the results and we'll move on from there.
      My Computer


  3. Posts : 13
    Windows 10 Pro
    Thread Starter
       #3

    So I went ahead and did everything you suggested and still had a crash exactly like before after removing the GPU and using the onboard graphics. Not sure if this matters, but I wasn't able to get a signal using my Displayport cable with the onboard graphics so I had to grab an HDMI and then it worked just fine, but the crash still occured.

    Also idk if you saw this in the original post but it may be helpful, if I run something like Netflix in the background the PC won't crash, only seems to happen while under extremely low load.

    This is the crash dump for the most recent crash while using the onboard graphics:
    Dropbox - 092319-11546-01.dmp - Simplify your life
      My Computer


  4. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  5. Posts : 13
    Windows 10 Pro
    Thread Starter
       #5

    zbook said:
    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    I believe I did both of these? They are linked at the bottom of the post. If I'm mistaken please let me know so I can update with the correct information/files.
      My Computer


  6. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    The link that was displayed in post #3 was a mini dump.
    It was not V2 with memory.dmp.

    Please include these in a new post with each new crash.
      My Computer


  7. Posts : 1,480
    Windows 8.1 Enterprise x64
       #7

    Damn it. One crash dump mentioned about the NVIDIA graphics driver, the second about memory, the third about the Malwarebytes Anti-Malware program, and the latest one talks about the graphics driver ... Intel and the Intel Wi-Fi driver. I would run Driver Verifier and check if any other driver is dirty Enable and Disable Driver Verifier in Windows 10
      My Computer


  8. Posts : 13
    Windows 10 Pro
    Thread Starter
       #8

    zbook said:
    The link that was displayed in post #3 was a mini dump.
    It was not V2 with memory.dmp.

    Please include these in a new post with each new crash.
    The very last part of the original post is the Log Collector dump is it not?

    " Log Collector:
    dl=0DESKTOP-A42658D-(2019-09-22_23-31-28).zip "

    - - - Updated - - -

    MrPepka said:
    Damn it. One crash dump mentioned about the NVIDIA graphics driver, the second about memory, the third about the Malwarebytes Anti-Malware program, and the latest one talks about the graphics driver ... Intel and the Intel Wi-Fi driver. I would run Driver Verifier and check if any other driver is dirty Enable and Disable Driver Verifier in Windows 10
    Yeah I'm thinkign maybe the motherboard is defective? Could that cause all of these different errors ?
      My Computer


  9. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    If there are 3 crashes upload 3 V2.
    Please upload a new V2 with each new crash.
    It will collect the mini dumps and new files.
    You posted only the mini dump in post #3
      My Computer


  10. Posts : 1,480
    Windows 8.1 Enterprise x64
       #10

    This is also possible, although unlikely, because the anti-virus driver has been scrolled, and the motherboard has nothing to do with it.
      My Computer


 

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