Need Helping Fixing BSODs/Crashes

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  1. Posts : 13
    Windows 10 Pro
    Thread Starter
       #31

    zbook said:
    Ethernet is not required.
    Safe mode can be used with wireless.
    The best testing is with safe mode only (no networking or command prompt).
    I ran the PC for ~12 hours in safe mode, most of which was idle (which is when it tends to crash) and no crashes occurred.
      My Computer


  2. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #32

    The testing time for safe mode should be for as long as possible and sometimes takes one week.
    So depending on the results of the next step a long run in safe mode may be needed.

    Please return to normal boot.

    Make a new restore point:
    Create System Restore Point in Windows 10

    Run Windows driver verifier with the customized settings in the Microsoft link (approximately 19):

    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983


    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  3. Posts : 13
    Windows 10 Pro
    Thread Starter
       #33

    zbook said:
    The testing time for safe mode should be for as long as possible and sometimes takes one week.
    So depending on the results of the next step a long run in safe mode may be needed.

    Please return to normal boot.

    Make a new restore point:
    Create System Restore Point in Windows 10

    Run Windows driver verifier with the customized settings in the Microsoft link (approximately 19):

    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983


    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    After enabling Verifier with all the settings in the microsoft link my PC wouldn't start. It kept taking me to a troubleshooting screen like that one you go to in order to enter safe mode. I've since disabled verifier and restarted. Should I upload a log collector and memory dmp for that? Or will it not show anything since it didn't technically crash?

    Also does that mean my issue is likely a driver issue and not hardware related?
      My Computer


  4. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #34

    When running Windows driver verifier it can cause performance problems as well as slow boot.

    Restart with the TF 3 customized test settings.
    Add 3 - 5 customized tests /hour.
    Whenever there are performance or slow boot problems do not check boxes for customized tests that had had sufficient testing time. For example the 3 in the TF link can be unchecked when there are either problem.
    So in a 48 hour period all 19 customized tests will be performed however they cannot all be performed simultaneously.

    If there are no crashes caused by Windows driver verifier then plan one week of testing in safe mode.
      My Computer


 

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